LOT Polish Airlines

✅ Trip Verified | LOT is ok but it is impossible to change seats. Ended up squeezed to the window. I prefer aisle and also willing to pay for it. No luck with LOT. I was lucky to have business from Cairo to Warsaw. That was pleasant although the standard economy seats. The economy flight to Oslo was less comfortable.

✅ Trip Verified | We made it safe and sound to our destination so that is good. There were 2 key areas of horrible service: 1) The boarding process on both flights was a zoo. There seemed to be no real process, everyone was pushing and shoving, no leadership or communication from the gate staff. It was horrible. 2) Upon arriving at our destination in JFK, it took a full 2 hours to receive our checked luggage. Some bags came out in a timely manner but 2 of our 6 bags were held up somewhere. There was a group of about 40 people stuck waiting for the remaining luggage. After 2 full hours the luggage was finally delivered. There was no help available from LOT and no announcements at all. We were just stuck waiting. Luckily I did not have a connection to get to but I am guessing some of the others did and might have missed their connection. Upon contacting LOT to discuss the horrible service and see if there was any compensaion, I was informed that they are not legally obligated according to some Montreal Convention to provide any compensation unless I incurred some out of pocket expenses. They did not care about my concerns nor my impression of LOT Polish Airlines. As such, I will be avoiding LOT if at all possible for future travel and I recommend you avoid them as well.

Not Verified |  Reservation is the worst I ever seen. We were flying in two groups, leaving on different dates and coming back on the same flight. The LOT reservation system is made that way that if you try to check prices for the same flight two or three times in the row on one login the prices are going up and up. For every check. Now we decided on flight and selected the flight. during the check out procedure (we even gotten the temp reservation number) lets say tickers were 860.00USD each way. During the checkout screen refreshed itself and we got bumped to the selection again. Guess what, the prices were 860.00 one way and 1400.00 return. The rest of the group were doing the reservation for the same flight with out issue. One person forgot to select the seats and meals and during the checkout got "kicked out" and when she returned back the prices were 1400 USD one way. So if your take your time to think, LOT kicks you out, or kicks you out if you check the same date and the same flight multiple time from the same computer. Its called "cookies". They track you and adjust the price while you are there. Premium seats with leg room come at a price of 70USD, 20USD and 16USD, depends on how much leg room you are willing to pay for. I flew with LOT 3 times in the row and each time with multiple members of my family. Each time premium economy. But after what they did to me today with price switching right from under my nose. I don't think I will use LOT again. Last thing, on the flight from JFK to WAW cabin crew instructed us to use the bathrooms on the end of the plane. With long lines. On the way back they let us use the lavatory in the galley between business and premium class. It seams that they do what ever they want or who they like. There are excellent stewards/pursers and on the other hand not so much. If you like LOT and you are willing to pay for everything we warned. The 2024 is my last flight with LOT, part of my group purchased tickets and I got stuck with high prices. That is a shame. I am very disappointed passenger.

✅ Trip Verified | I booked round trip for Toronto-Warsaw-Mumbai-Ahmedabad. Departure flight because Warsaw to Mumbai flight was delayed by 5 hours 30 minutes I missed my connection flight from Mumbai to Ahmedabad, for that they did nothing, they told us that you have to go by yourself, we can’t do anything. I emailed them about that flight claim but they didn’t reply. Same thing for my return flight, they have changed my flight and given me another option I was ready for that but again they emailed me that that flight was cancelled by airline. What nonsense is this they are just wasting my time and money and doing nothing. I contacted my travel agency with screenshot of email from lot airline about delayed flight for claim for Mumbai to Ahmedabad flight but airline rejected that claim. I would never recommend this airline to anyone I’m just frustrated with them.

Not Verified | Our flights were disrupted due to snow bound and we missed the connection flight. When we arrived at Warsaw the team had all the documents and tickets ready for hotel, taxi transfers, breakfast and dinner included. All the process took less than 10 minutes without any fuss and extremely organised. No Faults, very professional.

✅ Trip Verified | Very old business class with zero privacy. Food edible, but nothing special. Before takeoff my wife and son were showered with champagne, orange juice and water, so the clothes and seat were all wet. Got the half-hearted apology for this inconvenience and nothing else. Purser was defensive and said she had no authority to compensate for anything. I will make a complaint on website, but from previous experiences I know, it is useless procedure getting zero answers. Will try to avoid LOT in future.

Not Verified | I would like to express my gratitude to LOT Polish airlines. Thank you very much for your incredible service! It was my best easy going flight! The pilots are excellent at smooth climbs and descent. I really appreciate the service of the flight attendants! I had a transit flight from Toronto. My luggage safely arrived in both distances. Guys, you are the best!

✅ Trip Verified | This was an award ticket issued by Star Alliance. What a disaster LOT is, firstly changed flights 3 times outward journey, then ANA did not confirm ticket, so was changed again at arrival at Heathrow, and put on Lufthansa. LOT did nothing, the booking was in their website. Then the return flight cancelled on 22/12 for a flight on the 29/12 and offered 1/1/2024 flight. With visa issues, again ANA came to the rescue and changed flight back to Lufthansa. LOT should not be in Star Alliance, a total disgrace!

✅ Trip Verified | Flight from Hamburg to Warsaw was delayed, my luggage did not reach the connecting flight to Belgrade in time. It only arrived on the day of my departure (i.e. two days later) so that I had to collect it myself from the lost luggage counter right before checking in for the return flight. I had to purchase toiletries and clothing for business meetings I had (trousers, shirt, underwear etc.). The airline offered a refund of max. 100 € only. How would anybody be able to find a full set of clothing and toiletries for such a ridiculously small amount? Also, when I finally got my suitcase, I found the zipper was broken. The refund offered by the airline was as low as 30 €! On top of this annoying situation it was absolutely impossible to reach anybody at the airline personally or by phone to assist. Any e-mail from the airline cannot be responded to directly. You are always requested to go via the airline website where you finally get lost and give up (the "customer feedback form" is absolutely untraceable). Conclusion: Absolutely awful and unsatisfying customer service! No noticeable intention to help or assist. A very questionable company policy regarding refunding!

✅ Trip Verified | Another smooth flight on board LOT Polish Airlines—comfortable seats and reasonable legroom. Before take-off, the cabin crew handed out refreshing wipes. After take-off, there was complimentary in-flight service with water, tea, coffee, and sweet/salty snacks. Before the approach, we also received chocolate wafers and nuts, all free of charge, which is sadly not a standard among Star Alliance Airlines nowadays. This is a real advantage of LOT because you can feel a sense of hospitality on board. Alcoholic beverages were available through paid in-flight service at super-low prices. I am looking forward for my next journey with LOT Polish Airlines. See you soon!