LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
4/10
3 star Skytrax Rating
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1/10

“left alone and stuck in a foreign country”

(Ireland)

Not Verified | Be prepared for the worst flying experience you could ever have in your life! The airport staff and flight attendants are rude and refuse to answer any simple question or give any directions in English. They seem to be constantly angry and frustrated. So very strange for an international company! And don't even think that if you call Customer Service anything will be done to help you or give you a decent alternative. Customer service agents do not have a respectful or professional approach to people. They just inform you that it's none of their business if you run into problems, that you should have read their "terms and policies" before you even consider booking a flight with them, and, in conclusion, that it's just your responsibility to find a solution. They assertively say, in a repetitive manner, that your problem is none of their business! With "the help" of Lot Polish Airline, I was left alone and stuck in a foreign country airport that doesn't care about people, unable to continue my journey or return to my country. This company is a real nightmare!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDublin to Antalya via Warsaw
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid traveling with this company"

(Romania)

Not Verified | Avoid traveling with this company. Awful experience! They canceled the reservation without any notification. You may find out with less 36 hours before your flight when you will try to do the online check in. Also their website does not offer any info regarding the issue in these situations based on your booking reference. You need to contact them on phone an they will pass you from one operator to another and even finish the call during this. If you get the chance to talk to somebody entitled to give you any info they just tell that it has been canceled and try to sell you an overpriced ticket (ex. 700 euros for a 100 euros flight). Even low cost companies act more in favor of their clients. Anyway just choose a serious airline, not LOT. It will cost you more than you think eventually due to their lack of customer care.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBucharest to Wroclaw via Warsaw
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The nightmare isn't worth it"

(United States)

Trip Verified | LOT Polish Airlines shouldn't be in business because they are incapable of doing their job. I regret booking our vacation up using this sorry joke of an airline. This was supposed to be multiple destination trip. LA to NYC with 4 nights stay and NYC to Moldova for 4 days as well to visit family. October 9th through 19th. We booked weeks in advance. A week before the trip we received an email saying that our return flight has been canceled and we fly back on the 22nd. No options offered or apologies. As if this is acceptable. People chose certain dates because they have to go back to work! We tried calling them and Expedia. Expedia couldn't do anything so we had to deal with LOT. They didn't accommodate us to return on the day we were supposed to. Not even the day before. It was the 17th of October they offered instead of 19th and we have to spend a night in Warsaw. Before we had a good connection. So we lost 2 days of the trip already.. Now to make it worse when we arrived to JFK on the 13th for our flight to Moldova our plane was broken and they failed to fix it for nearly 5 hours. Needless to say we missed our connection and had to stay in Warsaw yet again! That's another day taken out of my time with family. Absolutely unacceptable. We were supposed to have 4 days in Chisinau and ended up with 1 and a half. They do give you vouchers for hotels, meals and taxi. But that hotel is a whole review on its own and not a good one. They turned our vacation into a trip from hell. I will never fly with them again.. What a joke. Please don't use them no matter how budget friendly the fares are. The nightmare isn't worth it!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Chisinau via New York
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Rude, unpleasant and impolite"

(Australia)

Trip Verified |  Rude, unpleasant and impolite ground staff. Even at the business check-in counters at their main airport in Warsaw. Terrible customer service. They have an attitude of bush people. LOT is also Poland’s national carrier. What sort of reputation and impression do you think it will give LOT as brand and Poland as a country? Management deserves to be sacked.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteWarsaw to Vilnius
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly with LOT"

(Belgium)

Trip Verified | The flight was canceled only one night before departure! They arranged another transfer flight with more than one day delay for us via Frankfurt. They declined my claim without any compensation. I will never fly with LOT.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBeijing to Warsaw
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
8/10

"a tremendous experience for a budget airline"

(Moldova)

Trip Verified | I am very satisfied with the flight itself and the onboard service. Everything went seamless and I honestly enjoyed the experience. The LOT staff on arrival, in the Warsaw airport, were very friendly and helped me with the transfer directions so I managed to reach my gate very quickly. Then the staff which onboarded us were also of big help since I wasn't sure my luggage would fit in the plane so they proposed to handle my baggage without any additional costs. It was probably my best experience with a budget/low-cost airline so far. The previous flight from KIV to WAW > HAM was also fine and it was my first life experience with transfer flights. It's nearly impossible to get lost in that airport, especially with so many crew members around, you can always find someone to ask for help. (even the stewardess dropping some sparkling water on me during the flight to HAM wasn't an issue). The only negative would be maybe the luggage space in the aircraft and the relative small space for your feet between seats (I'm 190 cm high). Overall a tremendous experience for a budget airline, I will definitely travel more with them to Europe, Warsaw being first in my list (and not as a transfer point this time).
AircraftEmbraer 170 and Embraer 195
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHamburg to Chisinau via Warsaw
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Definitely my last flight"

(Georgia)

Not Verified | I took business class from Tbilisi to Warsaw and they have broken my suitcase (zipper as shown on the picture). Although it had TSA approved lock. So in case of inspection they should have opened it by that special lock - but no they broke it. Instead of refunding the suitcase costs that started to offer zipper replacement cost refund (so they broke the suitcase which had a TSA approved lock, I should have spent time to replace the zipper / which is in any case cannot be replaced and they would only pay few pennies). Definitely my last flight. Turkish, Lufthansa and all others are much more responsible on their mistakes and there is almost no difference in price (but in quality a huge one!)
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTbilisi to Chisinau via Warsaw
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Very comfortable flight"

(Poland)

Trip Verified | Very comfortable flight with comfy seats. Cabin crew were helpful and professional. It is really great that there still traditional airlines such as LOT Polish Airlines that offers complimentary drinks&snacks through-out the flight. On domestic flight they handed-out sweet buns & on the flight within Europe they offered sweet&salty snacks, and of course some drinks, such as tea, coffee or water. Flying with LOT Polish Airlines is always a pleasure. Really appreciate.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGdansk to Venice via Warsaw
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"staff behaviour was very unfriendly"

(India)

Not Verified | Pathetic experience. Flight got delayed 3 hours. Departure time was 0800am but still standing at IGI, New Delhi. No Air condition. Crew behaviour very rude and no contact with passengers apart providing water. Moreover, staff behaviour was very unfriendly. I would recommend that it's better to choose some other airline if you can. Passengers are sitting in the plane from 0800am onwards and it is 10:20 am but no strong response when it departure. Please please avoid booking LOT if you have other options.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Warsaw
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"fly on more reliable airlines"

(United States)

Trip Verified | We supposed to fly from Chicago to Warsaw on June 9th. The flight was canceled 8 hrs later. We spent the night at the airport and then got rebooked to the next day. When we showed up the for the next day, we were told that they rebooked us on stand-by and there were 20 people ahead of us. We got rebooked again. Two days later we made it to Poland. We got $12 voucher for the entire night and horrible hotel for the first night. Nothing for the second night, no transportation refunds, etc. I requested the 600 EUR compensation. It took them 30 days to look into it. Then I had to fill out a form with my bank information for the transfer. 30 days later I still didn't get the funds. When I called the first time, (28 days after the form was submitted) they told me that it hasn't been 30 days. When I called 43 days later they told that the money was send a month ago and since I haven't received it, I can fill out another form. I was told that I can't talk to a manager and the person I talked to refused to give me their full name. Honestly, I can't imagine worse service. We decided to buy the tickets because they were cheaper. They are reasons why they are cheaper. I highly recommend paying little bit more and fly on more reliable airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Wroclaw via Warsaw
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no