LOT Polish Airlines

✅ Trip Verified | The worst experience ever with this airline. They cancelled my flight and when I asked to rebook for another one (the closest one), they said no tickets. Also, I confirmed that the next day I had 2 flights in Canada, Calgary and another city, but they just said it was not their fault. Also, I found that the Twitter site was available tickets for morning flights but they continue to say that they have only evening or the next day. The employee didn't know any info. After they sent us to some hotel when surprise no my name and 5 other people on the list. We waited another 1 hour at the reception. In the end I bought tickets with Wizz Air and came to Paris through Rome. Too much time, too much headache. Never newer again business with LOT!

Not Verified | Where do I begin? First off LOT decided to charge us for our baggage, when it was included. Charged it as excess when it was all under 23kg and 1 per person. Never heard of it using third party than baggage is not included in a international flight. Next food was very gross and poorly done. Not edible. The stewardesses are so rude and honestly I was shocked at how bad the interaction was. Like do not ask for anything. My 11month old fell asleep on me and they decided to have a full blown loud conversation about selling on board with another passenger in front of me. Of course woke up the baby. I have not flown in 10 years and was very disappointed with the experience. Fly any company besides LOT! All this on top of an hour and half delay because of plane problems. Normally wouldn't be an issue if you don't have a 11month old, 4 and 6 year old with you. This review included to my destination and coming back.

✅ Trip Verified | The worst airline I have ever travelled on. They cancelled my connecting flight and refused to give an alternative flight for over 20 hrs. No compensation or hotel will be provided to you in case of cancellation. I had to sleep in the airport for 2 days as I wasn’t leaving the airport due to the situation.

✅ Trip Verified | One of the worst business class services I have ever experienced. Don't waste your money, fly another airline! They are not helpful at all and they behave like they're doing you a favour by doing their job. Extremely disappointed, never again.

✅ Trip Verified | Terrible experience. I couldn't board my outbound flight due to recent changes in visa requirements. They said it was my responsibility, though I would appreciate a note about the change instead of 5 emails try to sell me an upgrade. Whatever I bought new tickets. The worst part is, they cancelled and resold my return ticket without any notification and refused any sort of refund. Never again will I be dealing with them.

✅ Trip Verified | I am moving and was on a tight deadline and budget, yet my flight got cancelled and they refused any compensation, alternatives, or assistance to begin with! I spent all night alone at the airport, no “information” people available, though it is literally their job. Now, they lost my luggage too and are literally pretending to not know anything about it. No willingness to cooperate or communicate in any way by anyone. The worst flight of my life, because this flight literally ruined my life.

✅ Trip Verified | I followed the order of flights Gdansk Warsaw Vilnius. I was late just for the one of the flights Warsaw to Vilnius and I agree that Gdansk-Vilnius route was my fault. But now I speak about the return flight Vilnius to Gdansk via Warsaw 30 days later. LOT cancelled my flight from Vilnius to Gdansk and did not inform me with email. I did not miss the second leg. Lot cancelled it with no sense. It is needed to change such rules.

✅ Trip Verified | I had a horrible experience with LOT Polish Airlines, it is the worst airline I have ever used. Despite booking economy standard tickets through Expedia (which did not indicate that it was a saver ticket), we were charged for our luggage. According to your website, we are entitled to luggage: https://www.lot.com/gb/en/journey/baggage/short-haul-baggage The check-in process was disorganized and chaotic. The flight was overbooked and my partner’s seat was taken by someone else. We were separated on the flight. The flight was delayed and the layover in Warsaw was so short that we did not receive our luggage in Beirut. The luggage was delayed 24 hours, which meant that we had to manage without our belongings for an entire day. We had to go to the airport again the next day early in the morning to pick up our luggage. On our return today (the 12th of August), we had to pay for the luggage again which is unfair. There was delay again and we did not receive the luggage as well. I raised a complaint and demanded a refund of the luggage payments and compensation for all the damage done. LOT did not even bother to respond to me. It is a horrible airline, I would never use again and recommend it to be avoided at any cost.

✅ Trip Verified | Worst experience I ever had. The air hostess were not polite and were unprofessional The meals were not good and my luggage was not handled properly, it was in very bad condition when I found it. The airline doesn’t take it seriously and don’t even had a look into my luggage or compensate me.

Not Verified | We left Beirut to Warsaw then our final destination was Paris. Our flight from Beirut to Warsaw was delayed. So we missed our flight to Paris. We were routed to Amsterdam then to Paris. We arrived to Paris without our 5 baggage and without our baby stroller. We have a 2 years child and an elderly woman who accompanied us so we were left without their medications and without a milk formula and the stroller of our child. We were obliged to buy all new items again and we couldn't buy the medications without a doctor prescription. We have filled several forms and claims but they are so unprofessional and do not help or reply. We've been in France for more than 1 week and we are still waiting for 3 baggage and for the stroller. Worst company ever i do not recommend it at all