LATAM Airlines

✅ Verified Review | Lima to Santiago with LATAM. Could not recline our seats, making sleeping (on an overnight flight) impossible. We have 20hr layover in Santiago 0430hrs - 0005hrs before flying to Sydney on no sleep. Staff had filled our overhead storage with their own personal bags. Inflight entertainment on your own device with no charging method provided. Very uncomfortable start to a very long (40hr) journey, Do not recommend.

✅ Verified Review | Our luggage was lost on the way from New York JFK to Guayaquil. In spite of many emails and calls and 3 visits to the LATAM Airlines office on Dec 23rd and Jan 1st at Guayaquil we have not got our luggage. There seems to be no communication whatsoever between the offices of this airline. WE left Guayaquil to Galapagos on December 25 and requested that the 2 suitcases be sent to our hotel - The Wyndham in GYE as we were returning there after our Boat trip to the islands. The hotel desk called in Spanish while we were incommunicado on the boat, LATAM Airlines emailed us on the 27th December to say they had sent the cases to Baltra - against all common sense and asked what hotel we are at. Most tourists go on boats not hotels! Since then we have heard nothing from them! All our equpment needed for our trip has limited our opportunities on the trip and our losses are enormous.

✅ Verified Review | Rio de Janeiro to Frankfurt via Sao Paulo. At the check in the lady mentioned we couldn't sit together for an more than 11hr flight (the longest leg of our flight). After insisting and asking the manager (sharing the trouble we had on our flight going to Latin America with Latam), the lady could find a solution. When boarding the flight from Sao Paulo to Frankfurt, we where 45 min in the plane before the captain shared that they where waiting for the cargo to be loaded. Afterwards he made clear that the door was damaged and therefore we had to wait in total about 2hrs 45mins. During that time the stewards were not visible, and after about 40 minutes the stewards offered a glass of water for the passengers in Economy class. When arriving in Frankfurt (2hr delay) our luggage was lost.

✅ Verified Review | San Andrés Island to Bogotá. After arriving at the gate I was told to wait. I peeped to see what was going on and the crew was on their laptop playing some game. They were visibly embarrassed that some of us noticed them so they put on a charm offensive which did not last long. More than half an hour after take off and well after the seat belt signs were out they still had not open the front toilet. I was in 1A and was hoping to use it but could not ask them to open it because they had by now congregated in the back galley. Eventually they said I had to use the rear toilet because they needed to do a 'security procedure' (which was to feed the pilot and co-pilot). After this they still did not open the toilet and then congregated In the front galley chatting away very loudly with the curtain drawn as if we passengers were irrelevant to them. They seat belts signs then went on for the rest of the flight. They looked delighted because they just sat and chantted away and did not have to hand out food or drinks to us. Never seem crew so irresponsible, indifferent and careless.

✅ Verified Review | Santiago to Easter Island. Very enjoyable flight with modern aircraft (Boeing 787), delicious food and very friendly cabin staff. The IFE is fantastic with a good selection of movies and entire box sets of latest TV shows. The seat felt a bit narrow though. It was fine for this four-hour flight, but I’m not sure I would choose it for a 12+ hour flight. Check-in at Santiago Airport was a bit confusing. Although this is a domestic flight, check in is not handled by the domestic check-in counters. After being redirected twice, I finally had to check in at a counter labelled “Sao Paulo”.

✅ Verified Review | Arequipa to Cusco. I purchased two tickets from LATAM Airlines website for $138. Then when I arrived at the airport their agent said there is a penalty fee of $354 ($177 each). I asked why and they said since I'm not Peruvian I have to pay the penalty. First off, why even let me purchase tickets online, charge my card, and send me my confirmation and itinerary if you are going to charge me double at the airport? Then I asked for a refund on my tickets which was denied. So you're going to up charge me with sneaky hidden fees and then deny a refund for my original ticket when I can't afford the up charge. This can't be legal. Now they had me trapped. I couldn't afford the $354 up charge and told the agent that. She said she could drop the penalty to $154. Still trapped with no option I said, "sure, what other choice do I have?". Either lose $136 and have no flight or pay the extra charge. After the aweful flight I opened a customer service claim online to attempt to get a refund for then extra money they charged and I got terrible customer service and was stonewalled as they closed the case without ever letting me respond. They fully took advantage of me and are a despicable business. Avoid LATAM.

✅ Verified Review | Sydney to Santiago via Auckland, first time travelling business class long haul and LATAM made sure it was great. With the exception of the size of the lavatory and the ground crew in Auckland during transit, I could not nitpick anything. I was pleasantly surprised how great the seats were for length. The lavatory lacked space and was just as cramped as any economy toilet and one member of ground staff decided to get on the phone about one thing while I was boarding holding me up. The manager did come over and tell her to hurry up as it's delaying boarding, but it was frustrating having to wait for what sounded a pointless call. But besides those two things. Very good service and would recommend flying LATAM to anyone.

✅ Verified Review | Flew from Santiago to Florianopolis on LATAM's A320-200. Check-in was quite sluggish, as there were only two or three counters open with about five planes checking in at the same time. Ground staff was friendly though, so I wasn't particularly bothered with the check-in process. You could tell right of the bat that the plane was quite old, as each armrest was equipped with an ashtray. Despite this, the aircraft was fairly clean and well kept. The seats were also quite comfortable, with great legroom and a generous amount of recline. Despite the airplane not having personal entertainment screens, I downloaded the LATAM Entertainment app on my phone, which allowed me to watch movies, TV shows, and look at a flight map. On the flight, we were served a sandwich, a croissant, fruit, and a choice of drink for breakfast. I was surprised to see real cutlery for each meal tray, which is something I rarely see. The crew aboard this flight was friendly as well, and responded do the flight attendant bell quickly. Overall, this was a pleasant flight aboard LATAM Airlines.

✅ Verified Review | ES: Mi enamorada compró un pasaje para mi desde Lima to Arequipa. Al momento de hacer la reserva el precio era el mismo para ambos. Antes de que fuera direccionada a la página ella tuvo que poner los números de los documentos de identidad de ambos. Con otras aerolíneas al saber que el pasajero es un extranjero el precio final sube automáticamente (si esa es la política de la empresa para con extranjeros). El aviso de sobrecarga para extranjeros no es suficientemente visible y debería ser cargada automáticamente en la parte del pago. Una pareja a nuestro lado también tuvo el mismo problema y no se siente bien tener que pagar US$ 177 extra en el aeropuerto cuando estás convencido de que lo que pagaste ya comprendía todo el servicio. Parece que es un problema bastante común y debe ser solucionado porque estoy totalmente decepcionado con esta experiencia con LATAM. Desde un principio la página no debería debería permitir que extranjeros compren un pasaje a un precio que no les corresponde. EN: My lover bought a ticket for me from Lima to Arequipa. At the time of booking the price was the same for both. Before she was directed to the page she had to put the numbers of the identity documents of both. With other airlines knowing that the passenger is a foreigner the final price goes up automatically (if that is the company's policy towards foreigners). The overhead warning for foreigners is not visible enough and should be automatically charged on the part of the payment. A couple next to us also had the same problem and it does not feel right to have to pay $177 extra at the airport when you are convinced that what you paid already covers the whole service. It seems to be a fairly common problem and must be solved because I am totally disappointed with this experience with LATAM. From the beginning the page should not allow foreigners to buy a ticket at a price that does not correspond to them.

✅ Verified Review | Punta Arenas to Santiago. Worst flying experience I've had, and it was on my honeymoon, sadly enough. Our flight was to leave at 4 am. We boarded the plane and waited in our seats for over an hour - no communication as to why there was a delay on take off. After an hour and a half of waiting we were told the flight had been cancelled because the plane was having engine troubles. They told us they didn't know when it would be rescheduled for, so we just had to wait. Then, 4 hours later, we found out the flight was rescheduled (to 12 hours after it was supposed to take off.) I talked to multiple people who said LATAM wouldn't let them switch to one of the earlier flights going to the same destination, even though there were seats available, so they missed their connections. When checking in for the rescheduled flight- there was 1 employee working doing check-in and bag drop, while 50 people waited in line. (and “conveniently" the electronic check-in wasn't working that day either.) At one point, nobody was at the front desk for over 20 minutes, while the line continued to get longer. We were given "vouchers" since the flight was cancelled, which equalled 7,000 pesos or about $10 USD only to be used on a sandwich or NA beverage, and of course they were out of sandwiches and could only be used at the cafes outside of the gate area, so everyone had to go through security again just to get their "free" coffee. Wouldn't have been a big deal if it wasn't the cherry on top of a very long day. It was the slowest, most unorganized airport I have ever seen. I was told to expect an email with information about a $50 reimbursement. It's been almost a week and haven't received that email yet. Furthermore, $50 is not even close to enough considering we lost an entire day of our honeymoon because of this flight. Fortunately these things happen rarely. But when they do, it is the airport's responsibility to their customers to make it right and reimburse for the wasted time and inconvenience it has caused.