LATAM Airlines

✅ Verified Review | Sydney to Buenos Aires AEP via Santiago with LATAM. Booked ages ahead for a very good fare. Chose LATAM over Air New Zealand partly due to being able to fly into AEP instead of EZE. Proved to be a good move as it's heaps closer to the centre of the city. Outbound flight was delayed (my inside knowledge says it was nearly cancelled) but we eventually left about 3 hours late. With time made up enroute and a planned long connection time in SCL we arrived on time. Checkin was easy, flight attendants pleasant and attentive and the IFE was pretty good. Food is mediocre and after a few flight you see that it's a little repetitive. We sat towards the front on the 787 which was quiet. I'd avoid sitting in the centre near the toilets or in the rear - noisy due to toilets flushing or galley. Checkin at AEP was slow. Had tried to checkin online but their system is nonsensical. The checkin agent was fantastic and we ended up in the front row on both flights. Note that the first 4 rows of Y are space+ and have 2 inches more legroom. You usually pay, but this was waived due to our whinge about the online checkin. Flights back right on time. The AKL transit is a bit painfully long at 5am but whatever.

✅ Verified Review | Flew from Medellín to San Andrés. LATAM has become a low cost airline in terms of service, for national flights they don't​ provide any food or drinks, even if you pay full price and the flight is almost two hours long at mid-day. The service has decreased from Aires to LAN, and now is better to take a low cost airline.

✅ Verified Review | We recently flew with Latam for our honeymoon from Melbourne to Argentina on 20 March 2017. We found the service to be excellent, food was delicious and the entertainment was great (all the latest shows and movies). This flight was a code link with Qantas Airlines. When we had a stopover in Chile, we missed our flight to Argentina (LA 445). We met with staff member at the LATAM service desk in Santiago who helped us track our luggage and arranged for us to get on the next flight (via standby on LA443), free of charge and no issues. In the end, we were only delayed by 1 hour. We couldn't have been happier with the result. It was amazing customer service which exceeded our expectations. We will be travelling with LATAM again and recommending.

✅ Verified Review | A great service from LATAM. All flights full, but easy checkin at the airports, organized boarding, plenty of storage space. The Boeing 787 flights have fantastic IFE systems, best movies, music etc for hours and hours of flying. Great in flight service, food good, drink selection good. Only drawback was seat pitch - cramped. Will continue to fly LATAM when their routes take me to my destinations.

✅ Verified Review | Madrid tô São Paulo in business class with LATAM Airlines. Flight departure on time. I had already had dinner, so didn't have it on board. Seat was OK, fully 180°. Service was normal, nothing outstanding. Cabin configuration of this new A350-900 is only 2 classes, no first class, no Premium economy. Only 2 toilets in business class for 30 passengers. No wifi. Good onboard entertainment. Nobody asked me if I would like to have breakfast the next morning or not, so almost missed it. Landing also on time. Would fly again only if hey could issue the ticket with points/miles.

✅ Verified Review | We were flying from the Galapagos to Quito and then on to Lima but our flight to Quito was severely delayed. We rushed off the plane and through security to get to the gate right before the plane was to take off (note the plane had not yet left). However one of the rudest people that I have ever met working in customer service just shook her head and said go buy another ticket. Now, it was 8 pm and I was with my 2 small children and had got to the gate before the plane took off but she refused to let us on. When I asked if we could be rebooked on the next flight or the one after or if there was anything that could be done, she simply shrugged and said go buy another ticket. I am not rich by any means and can't spend thousands of dollars on another ticket for 4 people. I told her this and she said nothing. Hands down THE WORST customer service I have ever encountered. The worst part was we later found out that they had cancelled our tickets back to the US which were scheduled for 3 weeks later, effectively stranding my family in Quito, where I sit now. I have been at the airport for 2 days arguing with people to try and at least let us have the flight that we paid for and is scheduled for 3 weeks from now back to the US. Absolutely terrible and I would avoid them at all costs. If I could rate them negatively I would.

✅ Verified Review | Sao Paulo to Madrid on LATAM Airlines A350. Check in fast and efficient. Departure was delayed 50 minutes, no explanations This aircraft is part of a new generation of Airbus, the air in the cabin is more humid, less noise. No first class or premium economy, only business and economy classes. Configuration in business is 2x2x2. No expresso coffee Light that indicate if the toilet is occupied did not work. Cabin attendants normal, nothing to mention. Seats in the business class are fully 180 degree flat. Three choices of main course, 2 choices of dessert. Arrival was also 50 minutes late. Would fly again, only if get a good offer.

✅ Verified Review | Buenos Aires to Miami. Direct flight of regular quality. Check in nice, friendly Professional and pleasant desk service. . The flight was very quiet even though the plane is old and needs refitting soon. Cabin staff were polite. The seat is old and no longer comfortable. It does not work well and it locks when wanting to do it bed. The waiting for luggage was well-tempered. Hopefully LATAM will soon change these aircraft it uses for the EZE-MIA flight by the B787 incorporating for routes departing from Chile

✅ Verified Review | Bariloche to Buenos Aires with LATAM Airlines. Excellent flight, check-in really quiet. Professional and pleasant desk service. We left and arrived on schedule, the flight was very quiet, cabin staff were polite, friendly and professional. The waiting for luggage was quick. Night flight and highly recommended. All was very well.

✅ Verified Review | Buenos Aires to Lima with LATAM. Flight delayed by 3 hours on arrival at airport, this then extended to 5hrs which meant we arrived in Lima at 3:30 in the morning instead of 10:30pm. The aircraft is okay - business class has a fairly comfortable but quite narrow flat bed. Staff was friendly enough but we didn't really want any food or drink at this point anymore. What lets the airline down is the total lack of communication on the ground.