LATAM Airlines

Not Verified | In flight experience was and is always fabulous, crew are friendly, generous and always with a smile, Cannot fault the crews. It is pretty much the only reason I continue to fly this airline. BUT THAT IS WHERE IT STOPS. The ground staff are swissport they are generally ok checkin too is ok. The website is a total failure, has to be the worst of all airlines it confusing, its paucity is a blight on the idiots who designed it. The Latam pass too is nothing but a rip off, sure they need to get back on their feet but the price gouging is truly shocking. Short trips are ok, inside south America is ripoff. Next they will charge for using the toilet. I despise this airline as a company, but the aircrew are always amazing.

✅ Trip Verified | Horrible experience, when my fiance and I arrived in Lima our luggage stayed in Chicago (where they already sold us a ticket with only 50 minutes transfer) even though we had to go from Terminal 1 to 5, which was two opposites of the Chicago airport. With no warning that this time was not enough to get on time into the airplane. For our luck my fiance could run and arrive there while the gates were closing and tell a lady that his fiancee (me) was coming and could not run any faster as I have asthma. It took only one day to get my luggage to Lima. However, they did not deliver it even though they said they would. So, my fiance and I had to go to the airport where it took around 3 hours to find my luggage as they also lost it inside the airport. When I asked for compensation for the inconvenience plus the costs of clothes and other things, they would only offer me US$94. Even though, that does not even start paying for the inconvenience and the amount of things I had to pay due to not having a luggage. I will never fly with them again.

✅ Trip Verified |  I bought a new suitcase for this trip and they returned it to me in terrible conditionsm. The suitcase has scratches, dents in the corners, and the wheels are malfunctioning. On the trip to Miami, they had not given me my suitcase when I arrived from the flight, they delivered it to me days later. On the return trip they delivered me in terrible condition.

✅ Trip Verified | LATAM Airlines made us wait an hour so they could get stairs or a connecting tunnel to get us out of the airplane. We lost our flight. Then told us that we could not board our plane because last call had ended. But airplane left way after they didn’t let us in. Told us our checked bag was removed from airplane. Had to wait in line for 2 hours so they could tell me they lied to me. My bag made it to NY, but I didn’t. Then did not print the ticket for milt flight to Atlanta to go to NY.

✅ Trip Verified | Both flights on time, due to very efficient boarding procedures. First leg on a brand new A320 Neo, Unfortunately the snacks that were served were unhealthy (full of sugar and fat). Staff very friendly.

✅ Trip Verified | Applying different prices depending on the country, for the same flight and at the same time, seems like a scam. Boarding is usually chaotic, with 7 different groups. Planes start being old and have very limited legroom. As many other airlines, basic faire comes without a carry-on, which means that prices are +50 USD. Surely not the worst airline, but not worth the money it charges.

✅ Trip Verified | Very cheap flight, much cheaper than supposed low cost airlines, i.e; Azul or GOL. Smooth checkin and boarding. Luggage was very quickly delivered. Aircraft looked old from outside, but inside had been nicely refurbished.

✅ Trip Verified | I am a Latam Pass customer, I have traveled several times with Latam. I never needed any support. The first time I need to talk to them because I am traveling with a pet, and they took me for a fool. Between December 27 and 29, I called several times to reserve the space for the pet that would travel in the cabin with me. They told me to first talk to the connection and then call to arrange the space on the Latam flights. After arranging with Delta, Latam tells me that since it is a connecting flight, they cannot add the service on their own flights! They made me waste time, played with the illusion of a 10-year-old boy, were totally insensitive and wanted to make me pay a fortune to change the flight that they themselves want to force me to change!! It is a madness and a disrespect. Never again. They tell me "but it's in the terms and conditions.” A real nonsense and no one takes responsibility.

✅ Trip Verified | We attempted to check in multiple times on line 24 hrs before our flight at different times throughout the day and were not successful, ultimately the site said to check in at the counter at the airport. I thought nothing of it and got to the airport the next day. My ticket did not include baggage and I was aware that I would have to pay for these separately as was the case on the first leg of my trip. When I got to the ticket counter to pay for the baggage fees i was shocked to find out that the price at the airport was $426 CAD higher than what it would have been if i had been able to check in online. Not only was the price a shock but the customer service representative was rude and antagonistic, smirking every other second as if she was happy to see how much more money we had to pay to take our bags. This definitely feels like a scam by LATAM airlines to charge ridiculous baggage fees, we end it up paying $696 CAD for 3 bags or $232 CAD per bag. Beware of this scam, I will never fly with this airline again.

✅ Trip Verified | I have never experienced so much unprofessional behaviour. Had a flight from Sao Paolo to Madrid and they cancelled it at 2 AM right at the boarding. People went mad because they didn't offer any other information. People that were shouting and aggressive - they got the hotel and transport and the rest that were waiting until 5.30 am at desk with 1 desk officer without food and water got nothing except food coupons. The flight was rescheduled to 5 pm next day. Desk officer gave me food coupons and told me that I can book hotel and taxi by myself, just that I need receipts for refund. After submitting 2 cases I was refused by customer service.