Jetstar Airways

Not Verified | Perth to Melbourne. The filthiest plane I have ever been on. The seats weren't even brushed for crumbs and sand. There's also absolutely no room for your small carry on items, not even a water bottle or purse. Extremely long wait at every point of checking in and boarding. Will never fly with this carrier again, not worth the small money savings.

✅ Trip Verified | Christchurch to Auckland. Worst airline every step of the way. Perpetually understaffed. I ended up paying $150 for an extra bag even though I had already paid, already flown one leg with it, and showed a receipt for the payment. Also, their extra bag fee is $60, not $150 that I was charged. The staff spent so much time figuring out what to do with my receipt that was not in their system, that I was about to miss the flight, gave up, and paid any number just to depart and make my connection. And after all that they damaged my fragile cargo, which I fly with all over the world and no other airline has ever had a problem handling. Fly the competitor, trust me.

✅ Trip Verified | Honolulu to Sydney. I do not like Jetstar at all. I’ve been flying for years and years now and they are the only airline I’ve experienced that does not offer complementary drinks and weighs your personal bag and carry on. Also the inflight entertainment cost money so I had nothing to do for my 10 hour flight. Every other airline I’ve been on, if they have it, it has been complementary. The flight attendants returning home were extremely rude when I politely asked for a cup of water! I will not be flying with Jetstar again in the future.

✅ Trip Verified | Sydney to Melbourne. If you want to make it anywhere on time or have life dependent on getting anywhere then don't use Jetstar. Absolute joke. Flight delayed from 4pm to 6pm no explanation why. Missed my meeting which was well timed 3 hours after my flight was suppose to land. Why have a departure time if you cant meet it. Def will spend the extra money next time and go Virgin cause can't rely on Jetstar. If I could give less then 0/10 i would.

✅ Trip Verified | Sydney to Gold Coast. My flight has been cancelled at last moment due to weather, it is understandable. But after waiting at airport counter, they were not able to give another flight for next 4 days. And offered Qantas voucher with life time validity. Then after a week, I received a Jetstar voucher with only 6 month validity. I am not a regular domestic traveler , so it is same as no refund.

✅ Trip Verified | Christchurch to Melbourne. I bought 40 kg per person of luggage only to get to the airport and be told we do not honor your ticket. If you dont pay you can't get on this plane. So had to pay $575 so we could get on the plane. After 10 minutes we were called back to the counter and told we made a mistake but we will keep your money for 15 working days. As they took the money just before Christmas i wont get the money until end of January and that stinks. Never will i fly Jetstar again never been treated so bade. The worst service ever.

✅ Trip Verified | My Daughter travelled to Melbourne with Jetstar. She tried unsuccessfully numerous times to check in online. It constantly came up with either an error or time out message. We decided that we would explain it at the airport and at worst be charged a small extra fee. They were not only not helpful but rude and charged her $160 for one checked bag! We ended up paying as they would offer no alternative. My daughter arrived at the airport excited and looking forward to her trip but left check in in tears from the rude service. I contacted Jetstar by web chat (you can't speak to them). They were equally unhelpful. They asked if we took a screen shot. we didn't as we had no idea this would turn into what it did. The ticket was booked on Kayak.com and there was no mention of these crazy fees. Even on the Jetstar site, it was very hard to find. They offered a $50 voucher. No use for someone living in Seattle! It would have been far cheaper to pay the extra for a Qantas flight. I used to think US airlines were bad. They have been out done! I recommend anyone looking to book in Australia to add up the real cost and try a different airline.

✅ Trip Verified | Phuket to Sydney. Very bad customer service, cabin crew not attentive at all. Everything on the flight was overpriced. I paid $4 for the coffee which didn't have any taste. The price for the food and meals is expensive, no wonder no one was ordering the food or drink. On the flight only credit card was excepted as a method of payment. Even though airplane was new and cleaned, the flight was very shaky and there was a lot of turbulence.

✅ Trip Verified | Jetstar Airways cancelled my flight from Sydney to Brisbane. Very poor communication but as the return flight is with Jetstar they refused to give me a refund or airline credits. The booking was done through Expedia. Be very careful when booking through these site unless you buy travel insurance for domestic flights. Unfortunately I flying with Jetstar to Thailand in May. I hope the service is better. Very disappointed.

Not Verified | Queenstown to Hobart via Melbourne. I'm writing this after experiencing some of the most horrific, embarrassing, despicable customer service I've encountered. My initial itinerary had me flying to Melbourne to meet friends, then transferring to Tasmania for my final destination. Jetstar canceled my Queenstown to Melbourne flight because of engineering problems in the plane. I then waited in the airport for 4 hours to be booked on a new flight. The Jetstar service agent gave me two options, and said I could proceed with both, and just needed to select one option by midnight. I could book a new flight on Air New Zealand to Melbourne, get reimbursed for the Jetstar flight to Melbourne and at the same time get a reservation on a flight through Brisbane on Jetstar. She said I could tentatively keep both options open so long as I informed Jetstar which I'd like to select by midnight. The attendants assured me I would be fully reimbursed for my travel if I booked on an Air New Zealand flight. I got home, decided I'd like to fly with Air New Zealand and cancel the convoluted trip through Brisbane (where I'd have to book last minute accommodations during the holidays which is expensive, challenging, and unnecessary). I called the agents, who informed me they had canceled my flight, and that they could not reimburse me or change it back. They explained the reason was because the airport staff failed to make a note on my booking about the agreement they offered me, that I had an option for a refund. After explaining the situation numerous times, I was told I had no alternative, no option for a refund, and stuck with the travel to Brisbane, even though this would mean out of pocket expenses of several hundred dollars with no reimbursement, along with entirely missing my entire Melbourne experience. This is absurd and some of the most terrible customer service I have ever encountered in my life.