Jetstar Airways

✅ Trip Verified | Denpasar to Melbourne. Absolutely shocking experience, first time flying with Jetstar and will be the last. A cancelled flight leaving Melbourne, told there were engineering requirements. Not offered any apology or anything to make leaving easier - paid for a direct flight and was only offered flights with long stopovers. Once in Bali, hours before we were due to leave Jetstar cancelled our flight, again stating engineering requirements. A day later, again hours before we were due to leave Jetstar cancelled the flight, the 3rd flight in 2 weeks. Jetstar have been hopeless over the phone, it takes hours to get any result. They do not offer their customers anything to make the travel easier after the inconvenience they cause - still wanting to charge $4 for water or $20 for a blanket when finally on the plane! Would not waste my time or money on Jetstar again - they are so unrealiable!

✅ Trip Verified | Jetstar cancelled my flight at less than 12 hours notice. They refunded the ticket as they were unable to get me on a flight within 3 days and I needed to be in Perth (for a wedding, which I will now miss). They refused to extend any goodwill beyond the flight refund - no assistance with a hotel in Singapore, even though it's not my home base and even though their email said they would compensate. Confirming this with the idiotic robot customer service staff they said indeed they would not pay for hotel. So now I'm stranded in a city I don't live in, with nowhere to sleep this evening.

Not Verified | Queenstown to Sydney. After waiting almost an hour and a half to check our bags with extremely snippy and rude staff, we then were rudely herded like cattle onto the plane itself. There's no food or drink, not even a peanut or pretzel. The level of service, or lack there of, is appalling. And of course, they charge for every little possible thing. Not worth it, pay the $100 more for a smoother and easier trip on another airline.

✅ Trip Verified | Gold Coast to Sydney. You may find yourself waiting 2 hours for a 1h15 flight. no compensation, no apologies. I was going through Sydney to catch a flight back to London and instead of having an ample 2 hours time in Sydney to comute from domestic to international terminal, I found myself throwing money at a taxi driver just to make it to the check-in of my flight to Europe 5 minutes before the close. That's what it is to be a client. The reason was the plane was grounded for part of the day for engineering work. And I don't think any effort was made to provide another plane. Cherry on the cake, in Gold Coast airport, no assistance was available. there was no Jetstar staff inside security and to talk to them, I had to exit, walk to their counter, have them tell me i was going to miss my on-going flight and there was nothing they could do for me, then go back through security. 3 times. No Jet, no star. Happy Australia Day.

Not Verified | Adelaide to Melbourne. Very disappointed in the service staff at both gate and service desk. After reaching the gate and having my carry on luggage weighed and being over by 3kg, I was told I would need to go and check it in for $60. Back out of the departure lounge I go, passing the security I just waited 20 minutes to go through and to the service desk where I would recite that my carry on baggage is over the designated amount and that I have been told to have it put under the plane. The staff member on the service desk re-weighs my bag and tells me that it doesn't need to go under the plane, I just need to pay $30 for an extra baggage allowance, which I do, and then he puts a tag on my mini suitcase and handbag and we proceed back towards the even larger cue at the security check. At this point I'm a little bit annoyed that I had to walk out and re do this process just to be told that my bag doesn't need to go under the plane, however, I was the one who went over the weight limit so I don't mind. After getting back to the terminal where my plane is boarding I am singled out by the staff member who originally told me I needed to go pay extra to have my bag put under the plane. I tell him that I have just been out to the service desk and already had my baggage sorted. He said no, grabbed my bag from me and put it on the scales. Said that it needed to go under the plane and started telling me callously that he told me this already and that it's my fault- I would have to pay an additional $60 and have it checked in. It had been a long morning and after being sent here and there I was emotional (my anxiety caving in around me) and against my best efforts, started crying. This elicited no sympathy, only a defensive manner of tone from the staff member. I tried telling him again that I had followed his instructions which led me to the service desk who then told me otherwise. Thank God my boyfriend was there to help communicate because I was a mess. The lady who processed the payment was helpful and caring, in the end instead of charging me $60 on top of the recently paid $30 she only made me pay the difference. It was the lack of communication and knowledge of policy by staff members as a whole, and the rudeness and belittling nature encountered by one staff member in particular that has made me decide I will not be flying with this airline again nor will I be recommending it. They may be cheap flights but you get what you pay for.

✅ Trip Verified | Adelaide to Sydney. They canceled my flight because they didn’t have enough staff, the link they provided in the e-mail didn’t work, I called and I was on the line for over an hour an no one picked up (that was after couple of minutes of dealing with AI). There was a flight after my canceled flight but because if that it was booked fully, I called as a new customer and they picked up the phone immediately, they didn’t provide any good solutions I asked for refund so I can go back with another airline but of course no refund, so I didn’t make it back for my business and missed a lot of thing, I will never travel with Jetstar again.

✅ Trip Verified | Auckland to Honolulu via Sydney. Auckland checkin people helped with an issue with my flights (ended up with two ref numbers) so the issue was to correct them so my luggage transferred (both routes where with Jetstar). Auckland to Sydney went well with no issues. The next flight I didn’t have food booked and it was difficult to find someone to fill my water bottle on the flight. In Honolulu my luggage was missing and it’s been almost impossible to speak to anyone from customer services. My delayed luggage was reported and since I’m flying onward to an area not covered by Jetstar I was told it would be to expensive for them to forward my luggage that their lost (so I’m starting to think I’ll never see that again).

✅ Trip Verified | Singapore to Phuket. The trip went smooth, on time in both ends, friendly staff both in Singapore and onboard the plane. Very positive experience. We do not expect that, when it comes to LCC.

✅ Trip Verified | Osaka to Cairns. Firstly I have to say that having the entertainment system blankets and drinking water as an option for an additional charge appears to be a really bad service since long range flights over 4h are expected to include those features in the price. Flying from KIX to CNS on a Boeing 787 was just another less than average service. Having pre-booked the entertainment package ($10) and a meal($10) to make sure that this flight remains a chance to be somewhat 'okay' still turned out as not being enough. My screen was frozen about 1:10h after starting to watch a movie. After it automatically rebooted, the system asked me to pay for the use of the entertainment system, so I contacted a crew member and asked if they could fix that issue. Even during the remaining 5+ hours they weren't able to make it work - wasted money (rip-off). Second flight, same day, CNS-BNE, A320: Pre-purchased a meal when I booked that flight and expected to have it served before other customers who still have to pay for whatever they order on the plane. This wasn't the case either. Instead it took that long, that landing was only 30 minutes away on a 2h flight.

Not Verified | The worst flight experience ever. Jetstar cancelled our flight when we waiting at the boarding gate at Melbourne Airport. The reason is engineering problem of the airplane. At first, as the the flight departure is quite close to the departure time and still haven’t received any announcement about the flight until the last minute. After a while, Jetstar announced that the flight will delay for another 30 minutes to check and fix the problem of the plane but unsuccessful. They gave each of us $10 refreshment voucher to spend in the airport.