Jetstar Airways

✅ Trip Verified | Hobart to Melbourne. This was a very smooth flight. Check-in was fast and efficient, as was boarding (including checking for overweight cabin baggage). The seat was a little tight, but fine for a short flight. The plane operated on time and the onboard welcome was friendly. Luggage appeared on the carousel in good time. All in all, a pleasant experience.

Not Verified | Sydney to Honolulu. Low fare carrier was the true and honest name they choose for themselves, the carrier truly upholds the word "Low" and apply it to all aspects of the experience. Choosing the seats, you pay to choose the seat fair enough, however how can you assign a six year old a seat 3 rows away from her parents?? we were all allocated seats in row 50E,F,G,H and J but my six year old child was in 53B. when I spoke to the officer checking us in he said "it is done and that is that" and refused to talk to us! When we boarded we were strictly instructed to take our assigned seats until take off, so my daughter would sit by herself during take off, mind you she was in the middle seat between 2 strangers. after the doors closed i noticed 4 vacant seats at the back of the plane, so i went to the crew member and asked if i can move to these seats, "NO" was the answer, when i asked why, they said because these seats are allocated for the crew to rest during the flights. They could see my daughter in distress, but their seats were far more important than the feelings of a six year old. I tried to make a complaint, and the process is a lot of fun not. They get you to chat to someone and these people are more robot like than humans, they were only trained to use the right language and legal terms that would not get the airlines in trouble but have no EQ what so ever. Finally i was offered 50 dollars voucher and a further 25 dollars for each of us "this is not a compensation but it is a good will gesture for your experience" that was repeated more than 6 times in the chat. They refused to give me a case number so i do not complain to the ACA. This was actually coming on the back of another "wonderful experience" with Jetstar, on the way there they lost my luggage. Ii contacted them and was given a case number, six days later i have not heard from them, i went to the airport in a desperate attempt to find my luggage, i went to the office asked them and they said, "yes it has been sitting here for 6 days" I asked why has no one contacted me? no answer? but as soon as i got back to the hotel, I found an email telling me that my luggage, which i had just picked up was found and ready for collection.

✅ Trip Verified | Sydney to Ayers Rock. Filthy. I travel all over the planet with a backpack and small bag. Never have I had to pay $60 to bring them. Unbelievable scam. I'll never fly with them again.

✅ Trip Verified | Cairns to Sydney. Definitely not recommendable! Unfriendly Staff and we had to pay 60 AUD for 2 Kilo over the weight. You can only carry with only one bag, even a laptop case is not allowed. We couldn’t take our coffee for take away with us in the plane. In total we had a really bad flight experience.

✅ Trip Verified | Adelaide to Sydney. Absolutely awful service. We had booked two flights, one to Sydney and the other back to Adelaide. Both services being cancelled! Not only were they both cancelled but they didn’t attempt to get us on any other flights to our destination and they only told us that our flight was cancelled an hour before we intended to leave for our flight BOTH TIMES ! Most unreliable airline company there is, I would definitely not recommend.

Not Verified | Brisbane to Sydney. I am very happy with the treatment from Jetstar. We had a 2 hour delay at the airport. The ground staff were very patient and kind to the disheveled passengers they encountered. They gave myself and 2 daughter's $200.00 travel vouchers each and a food vouchers. Luckily the delay wasn't such an inconvenience to us but I know other people on that flight had time schedules. I was more than pleased and give Jetstar a good rap all the time.

✅ Trip Verified | Melbourne to Cairns, flight was delayed by 1 hours. Staff was terrible and rude, staff on flight JQ944 told us to stop our daughter - she was just playing with my husband and walking between his seat to mine. We told her that we are telling but it’s hard if we force her she will cry and people sleeping on plane. Instead she told us that she is a mother and know how to control kids and she questioned our parenting and she did it twice.

✅ Trip Verified | Perth to Denpasar. Have travelled with on previous occasions but this was different. Started with being charged $400+ AUD one way then $100.00 AUD for 6 kg excess baggage and then the issue of the lady at counter laughing at me in front of other customers at check in. When asked what was amusing just continued. Was not funny at time as found charge to be excessive. Not professional either. The new seats not bad but still no room for the extra paid. All round not happy. Why is it so expensive to leave Australia but to get back is 1/3 of the price. Getting ripped off maybe.

✅ Trip Verified | Melbourne to Sydney. What can I say, as usual departed late, waited for collecting my bags till 6:30. The plane was supposed to leave at 4:15. Very disappointed. Needed to be at my daughter's school for Xmas carols and didn't make it. One will hope Jetstar will keep it up during the holidays but no. Hit and miss, business as usual.

✅ Trip Verified | Sydney to Honolulu. In short: Cheap flight that is not worth a penny. Ridiculous baggage restrictions with unreasonable extra costs, poor customer service, no complimentary drinks or snacks, no included meals for a 9 hr flight, and no in-flight entertainment. Jetstar ruined Christmas and was a terrible start to our holidays. My husband and I have been living abroad for a year now and we were really hoping to make it home for Christmas to see our families. Jetstar had a great price for flights, so we told our families we would be able to afford Christmas at home with them so long as they knew that we wouldn't be able to afford additional Christmas gifts. We each had 1 hiking backpack (to their low expectation of 30lbs per check-bag - which is 50lbs with every other airline), each had 2 small backpacks as a carry-on, and packed 2 suitcases of things we decided to fly home with us as we had accumulated quite a few things while living there on a Working Holiday Visa. We packed up a full suitcase filled with Australian treats - enough to fill a stocking for each of our siblings as well as our parents to thank each of them for hosting us while we were home for the holidays. I had prepaid for check-baggage prior to the flight - only to realize that the bags were limited to 30lbs, and that I wasn't able to purchase additional baggage (I assumed I'd be able to purchase these 2 additional bags once we arrived at the airport). I assumed wrong. We arrived at the airport with our pre-weighed carry-on backpacks and our 30lb check bags. I planned to pay the same steep rate of $115 per additional check-bag (of only 30lbs and not the regular 50lbs) once we got there, though while checking in, we were told that was not an option and that we would need to pay $25 per kg. We were quoted a total of $1300 for our additional bags. We paid $1400 ($700 each) for our flights, $230 for our pre-paid luggage, and then would have paid $1300 dollars extra to get 2 suitcases home - both at 50lbs. More than our flights! We stepped aside and sorted through our luggage to decide what we were able to bring home. We narrowed our bags down to 1 suitcase and packed it to 20 kilos. We were charged an additional $500 for 1 suitcase to fly back home. A whole suitcase of Christmas gifts had to be thrown out as we could not afford to take it home to our families. We found a security guard, asked him if he had kids, and said Merry Christmas. I wish it had ended there. The lady checking us in couldn't put our payment through as her computer wasn't working. When she finally got us checked in, her payment terminal wasn't functioning. Once the payment was put through, we had to move over to someone else that then printed our boarding passes for us. She also told us that they weren't going to be able to get us a seat together - the best part is that the plane was half empty - and the lady sitting a couple of rows up from us got to lay on the 4 seats in the middle on her own because her ankle was sore and she wanted to put her feet up. They didn't have complimentary drinks, no complimentary snacks, or meals for a 9 hr flight. On top of that, your only option for entertainment was to pay a $10 fee for in-flight entertainment as they didn't have any movies to show on the plane - and they couldn't even make the effort to get us a seat beside each other with half of the plane empty.