Jetstar Airways

✅ Trip Verified | Sydney To Brisbane. So far lately I have not had any disruption from Jetstar and with this latest flight I thought they deserve some positivity. Check In was efficient followed by security, I find them more clueless than frequent flyers and most likely need more training. Boarding was slightly delayed because of baggage restriction being imposed on passengers who have gone over their limit. The cabin crew were mediocre, but being an LLC that's the standard. Arrival was early plus by the time I reached the arrivals hall my luggage was ready for collection, by far the fastest experience I have come across. Keep up the good work.

✅ Trip Verified | Brisbane to Denpasar-Bali. I have flown with Jetstar from the very beginning when I first started flying and have never had a problem until now. My first international trip was a disaster to say the least. First of all we checked in and dealt with a rude staff member who separated my sister and I on the plane because he did not speak clearly whilst asking if I would able to help with the emergency exit if it were to come to that. Because he didn’t speak clearly I then said “sorry?” And then told me “it’s not a joke and they take it very seriously so you can’t sit together”. Fair enough although I did not hear this man so I found it very irritating to seperate us based on the fact he didn’t speak clear enough. After our flight we landed in Denpasar (Bali), we went to collect our luggage, stood there for an hour and my bag was no where to be found. After talking to the luggage people at the Denpasar airport, they have gave us a piece of paper and we had not heard anything else. We then put in a claim with Jetstar and waited to hear back from them, we found out our luggage had never actually left Brisbane, where we departed from. This was extremely frustrating as we were in a foreign country with no more then a couple pieces of clothes. Meanwhile waiting to hear back from Jetstar we had to spend a lot of money just to accomodate ourselves with clothes and everyday necessities. We had money, expensive clothes and undergarments in this bag. We finally heard from Jetstar 2 days into our trip saying our baggage was in Bali and they would deliver it to us at our villa. We sent our address and never heard back, here we are leaving and still don’t have our luggage. We went a week without anything, we constantly emailed Jetstar to see what they would do to compensate for this massive problem and they showed no compassion or care for what has happened and have only told us to wait. Luckily a nice man at the Denpasar airport has located our luggage and has set it up on our flight back home and that is the service we wanted. Jetstar has still not done anything at all to help, fix or apologise for this entire issue. Safe to say won’t be flying with Jetstar again.

✅ Trip Verified | Tokyo to Brisbane via Cairns. You may be able to get cheap flights but then they cancel them on you. We bought return flights to Japan They cancelled our return flight and we had to book an extra night at the hotel and then 2 days before we were due to fly back they cancelled it again. They never gave us any options for the date we were supposed to return or the next day so I got on line and booked the very next day but had to fly via Osaka. Flights cost $1200 they refunded $350 and we had to pay another $2000 to get home. Jetstar insurance wouldn't help us either. Worst company ever and we had to pay for food, entertainment everything that is free on other international flights.

Not Verified | Taipei to Da Nang. Not only are the planes as basic as possible, but the staff is beyond unprofessional and will even attempt to scam money from customers. I was traveling with three people and we had two checked bags: they attempted to put them both onto one passenger, to increase the cost for the second bag, without telling me. They have a "rewards program" that offers a discount on the flight, but then they don't tell you that it automatically renews a year later (after you've done your best to forget this Godawful airline). Avoid at all costs.

✅ Trip Verified | The staff from the check in was rude, nobody smile. The stewardess also rude, she shouted few times because my son slept on an empty row, somehow the manager came and said it’s okay since it’s an empty seats. It seems Jetstar hire or train rude people to work as their staff.

Not Verified | Denpasar to Sydney. Staff were rude and lack of customer service. They hardly smiled and when asking for Pen to fill up the declaration form, they just had a rude face and was like "Somebody borrowed mine". Pilot was very good though. He was keeping us informed.

✅ Trip Verified | Sydney to Melbourne. This was one of the worst airline experiences I had for such a short distance. The problem is the outrageous penalty system built in fare system. Apparently they have 7 kg in cabin limit. Anyways I could check in my baggage for free but apparently if I bring it on board they charge it. I had a back pack which is 8.1 kg while boarding they decide to weigh bags on board. They charged me$60. Look if I had to pay the same price checking in my bag I would not mind. But this is clearly a bad customer policy especially designed to exploit busy people like me who have no time to read fine print. The ground personal was not helpful either. They were on a tight leash.

✅ Trip Verified | Ho Chi Minh city to Sydney. First of all the price is really cheap when comparing to the other airline and because of the cheap price of course the services are not good. The price it showed only the ticket price, not include any other services. You have to pay more for baggage, food or only a blanket and entertainment option. A 8 hours flight with no food, cold but no blanket, bored but can’t watch any show. And the seat, super uncomfortable, I dont know why or just my seat but I can’t pull down the seat so I can’t sleep at all. Obviously this is the worst flight ever.

✅ Trip Verified | Perth to Bali. I spent so much time on Jetstar website for finding how to add a surfboard. After a while I decided to call them but no one was able to do so. After all I started an online chat for adding the surfboard and finally we payed $50 for it. Once we arrived at the airport I’ve been told that the Kg for the surfboard weren’t in the package so they charged me other $100. Then I had tho pay other $50 for flight back so in total I paid $200 for a surfboard.

✅ Trip Verified | When comparing prices, they are deceptive in not clearly showing what all the add on costs could be. They have a shocking web site page whereby to add a seat, food and checked baggage would keep dropping information from the checkout. I had to book singularly for the meal and seat allocation. I could not find costs on baggage as their search details kept telling me they do not fly out of Thailand (only sell seats for such). I could not add the checked baggage option and nor could a friend trying for me in another country. It took hours to try and complete everything and was incredibly frustrating. They do not provide an easy working web site to manage your bookings. They had a chat function, but that was useless for trying to get any help, it was more an automated add on service marketing tool only. Overall experience. I will never use this air service again. $120 Australian dollars paid for check in baggage when the web site had it for around $48. When comparing prices, many other carriers allow 30kg checked baggage. Jetstar are not really comparable on a pricing basis because they charge for anything they can without full disclosure on the compare sites.