Jetstar Airways

Not Verified | Melbourne (MEL) to Coolangatta (OOL). Jetstar is probably one of the best cheap airlines in Australia. They have friendly staff, decent seats with generous leg-room and meals/beverages that are nice but not excessively priced. I have flown Jetstar numerous times and have never let me down!

✅ Trip Verified | Sydney to Nadi with Jetstar Airways. My checked luggage did not arrive with my flight in Fiji until 4 days after I arrived. This is is because, and I quote an employee, “the aircraft had too many bags, so we had to take some off”. When I returned home I began seeking compensation for the lazy mistake but the advisor was only willing to pass a message onto management.

✅ Trip Verified | Launceston to Sydney. Weather was very bad with extreme fog lingering all day meaning that most flights in and out were cancelled. This is not the bit that bothers me because weather is something out of an airlines control. What is in Jetstar's control is rescheduling. Instead of running a flight the next day for us, Jetstar instead tried dumping passengers on pre-existing flights, all of which were booked out until Tuesday! (My flight was supposed to be Sunday). If they had put on another flight on Monday, I would not mind. Customer service at Jetstar is extremely lacking. Would not even offer me a cash refund, instead trying to offer me a voucher! I had to spend hundreds rebooking myself on a Virgin Australia flight the next day in some hope of trying to salvage my hotel booking in Sydney and getting myself onto my International flight a day later.

✅ Trip Verified | Arrived at terminal to see on the departure board that my flight was delayed. I was not notified by email or text that it had been delayed. If I had been, I would have left a lot later from home. Then it was delayed, a second time. I'm now waiting almost 3 hours to get on a flight which takes 50 minutes to get to my destination. I asked the reception workers what is going on, they have no answer. I have never had issues with Air NZ, they always communicate any delays via email. If I had more money I would have flown with them. Jetstar, you need to improve your services. This is unacceptable! Do you even bother to read your reviews? So many negative reviews, I'm surprised that you get any business. I will not be traveling with you again.

✅ Trip Verified | Ho Chi Minh to Melbourne. We booked two round way tickets - Melbourne to Ho Chi Minh. Due to health issues we needed an upgrade to business class on our flight back to Australia. We paid an additional $1584.22 for the upgrade. We were not advised there would be no refund applicable if our flight was cancelled (we have saved the chat history evidence, no such policies were mentioned). Due to foreseen circumstances, the original flight was cancelled and we were forced on to economy on the replacement flight when there were more than 2 seats available in the business cabin. (The response from their customers' service regarding this complaint was there were no seats in business which is not true) We were ensured by Jetstar staff we were guaranteed with business class seats on the replacement flight (online customer service representative and ground staff who I’ve confirmed with on the night of the cancellation ). I have saved all the chat history with the customer service representative. The Jetstar customer service representative has given us misleading information. Also in the attached itinerary, it shows our return flight is BUSINESS. If we were told originally that there would be no refund applicable in the event our flight was cancelled, we would not have upgraded the tickets in the first place. In summary, Jetstar has misled us and failed to deliver the service promised and subsequently stolen 1584.22 dollars from us. This is not a small amount of money and it was paid for a service which wasn't delivered. If we didn't pay for the upgrade, we will come home with zero additional cost. After lodging a complaint, they offered some travel vouchers (with time limits) as compensation. We do not want some travel vouchers as a refund, we need our full payment for the upgrade back.

Not Verified | I will never fly Jetstar again. On 21st June 2019 I was meant to fly from Perth to Bali the flight was cancelled for no reason at all. I was put on another flight the next day but before I left home I got a text from Jetstar saying my flight was delayed again. I went to the airport and I finally left Perth at 4pm on Saturday afternoon of the 22nd June.

✅ Trip Verified | Melbourne to Sydney. Horrible service. The face-to-face service at the time of boarding was humiliating and unnecessary, the official started to Scream saying that I didn't have the ticket of boarding while I was looking for the boarding on my bag. I find it give to him and after that they tore up my ticket claiming that I had not understood the first time they asked me if there had been an emergency and they moved the seat to humiliate me even more in front of several customers who were in the queue.

✅ Trip Verified | Adelaide to Melbourne. Use baggage rules that make no sense or difference to the outcome to scam money from you. Even though I had check in luggage allowance, my bag was so small and light that I just carried it on. Travelling for business though, so my laptop tipped me over the 7kg limit. So they pinged me $60 at the gate. Never flying with these scam artists again.

Not Verified | Queenstown to Gold Coast via Cairns. They weighed and charged me $60 for my handbag. This is apparently their thing. Included in your 7kg carry on is your handbag and they enforce it and charged me $60 for 2kg! Way to ruin a holiday. First time Jetstar and never again. The planes was filthy, food and spills on both planes from QT. No screens on international leg & extra crammed seating. May I also suggest having 2 Menus instead of cheapskates using the same one when certain items arent available on domestic flights. Not looking forward to the flight back.

❎ Not Verified | Sydney to Melbourne. Seems with this airline that the flight staff have plenty of attitude and no customer service abilities. Honestly, the quicker they understand the customer comes first and not there work colleagues and there hair extensions the better this airline will be.