Jetstar Airways

✅ Trip Verified | Cooloongatta to Sydney. Understand luggage limit of 7 kg. We were over each by about half kilo. We had paid for extra 20 kilo each hold storage but figured we didn’t need it. We were charged $60 extra for what was a minor difference and was not allowed to consider what we had paid and not used in hold. The attitude was aggressive and most unpleasant. Why any organisation would wish to alienate their customers this way beggared belief Never again jet star. It was not only what happened but the officious way in which it was done. Talk about brand damage!

✅ Trip Verified | Sydney to Melbourne. Terrible customer service. No heart. Act and carry on like you’d expect from a budget airline. I won’t be travelling with them again anytime soon. Qantas for me.

✅ Trip Verified | Townsville to Brisbane. I’ve flown all over the world and have never had such bad customer service. Lady at the counter was not helpful or willing to assist me in any way. If you fly with them make sure you leave plenty of time or they won’t let you check baggage and get on the plane!!! Won’t be using them again!

✅ Trip Verified | Waiting for more than six hours in Cairns airport being told we could not leave unless we were back before 12.45 even though the aircraft boarded, then cancelled several times prior to the 4 pm departure. Jetstar informed me that I had agreed to this by agreeing to pay for their flight. So money does not provide a service, only a suggestion of a service. Do not trust this airline, they are a dubious business run for money without the service paid for. Very disappointed.

Not Verified | Sydney to Phuket. Absolutely disgusting service and communication - my flight back to Sydney was canceled at 2 pm for a night flight at 10.05 pm the same day. Impossible to talk to anyone only through "let's chat". As quick as starting a "Lets Chat" conversation I was told my only option was to take a refund which can take up to 7 Business Days to refund which is ridiculous considering you take the money from my account instantly. I have now been desperately trying to find another flight home along with the other 300 or so passengers I'm sure! Never again Jetstar, I refuse to use your way below average service again. Even AirAsia do a better job!

✅ Trip Verified | Cairns to Melbourne. Appalling customer service flight up to Cairns cancelled, informed by text message at 01.45 am only to spend next 40 min finding an alternative flight that was over 4 hrs later. Only communication is via text! Flight from Cairns to Melbourne delayed by over 3.5 hours. Very poor communication left stranded for hours with few updates and no genuine apologies or care. Do not fly Jetstar unless you like spending time sitting around airports.

✅ Trip Verified | JQ 401 on July 14th was cancelled due to staff shortage. Were kept waiting and chased from gate to gate forwards and backwards only to be told after 3 hrs that the flight was cancelled. Were offered transport to ibis hotel at olympic park after another 4 hrs am wait. We preferred to take the train where we had to deal with our luggage and changing trains 3 x. The food allowance was $30 in a hotel where the cheapest hot dinner meal costs $28. No money left for the $35 breakfast. The first flight they could book us on was the following day at 2:35 pm. At 2:29 we were told the captain is late for work.

Not Verified | Cancelled my flight from Sydney to Gold Coast. Moved my flight to afternoon the next day and refused to time so I can change hotel bookings and ruined whole trip. Made me lose money and I lost and wasted multiple bookings in Gold Coast for different trains, entertainment, and my next flight.

✅ Trip Verified | Sydney to Brisbane. Cheap airline blaming weather conditions to cancel flights with next availability more than 36 hours from the original time. Jetstar was the only airline cancelling its flight. No chat or phone line available to help. Shame on you Jetstar.

✅ Trip Verified | Melbourne to Hobart. Worst airline for punctuality flying Australian domestic routes. This airlines website provided no flight delays on their app 1 hour prior to arrival. Staff could not provide a reason, when queried, A’s to why the flight was so delayed. If you have commitments at your destination don’t fly with them, it is an airline of last resort.