Jetstar Airways

✅ Trip Verified | Auckland to Wellington. Never having flown JetStar before I was a little hesitant however there was no reason to be. The flight is quick so only an hour or so. Seats are comfortable and staff were very friendly on the outbound and pleasant enough on the inbound return flight. We upgraded our seats so we were in the more leg room section but on such a short flight it is not necessary.

✅ Trip Verified | Sydney to Melbourne. Absolutely disgusted that a staff member was giving incorrect information and telling passengers they can’t put anything in their pocket. Passengers had less than 2kgs over and were made to pay for extra baggage. When I went to customer service to ask, they confirmed you can have items in your pocket! Their excuse was the lady telling people incorrect information was new and didn’t know the rule! That’s appalling. Staff should know the rules.

Not Verified | Sydney to Gold Coast. After the service I received from the people at the plane gate then charged $60 for 2kg of carry on luggage after being extorted to choose a seat, exactly the same carry on luggage flown twice with on Jetstar in the last 24 hours. I will never fly with Jetstar again. Fly any other airline.

Not Verified | Denpasar Bali to Adelaide on Monday May 27. I would just like to thank all the staff that were on that flight. These ladies obviously all love their work and are passionate about the service the provide. They were very accomodating and attentive and after leaving such a beautiful holiday it was so nice to be greeted with a genuine smile and warmth. Thankyou for making it such a pleasurable flight.

✅ Trip Verified | Sydney to Brisbane. Budget service for a budget airline. Honestly I have never met so many rude staff members. From check in to the flight and return they were very rude. Food was overpriced and average but I get that being a budget airline. What I don't understand is why Jetstar offer appalling service when a smile doesn't cost them any extra.

✅ Trip Verified | Worst Airline and their pricebeat guarantee is a complete scam. This has happened to me twice now, I have applied for a pricebeat again at Air Asia, however they take that long to process it that the price on Air Asia has increased and you end up paying more than if you had booked with Air Asia in the first place. I have complained to their chat consultants but they are patronising, rude and have no clue what they are doing. We also had a situation last year where my boyfriend got food poisoning that struck him when we about the board the aircraft, the captain told us we could not fly due to health and safety concerns. I spoke with the Jetstar team and they assured me they would add notes in the booking to say we were denied due to sickness and Jetstar would simply put us on the next available flight once he was better. Two days later I tried to rebook only to be told that there were no notes in the booking and we had been classified as a ‘no show’ and therefore had purchase a new ticket. Stay away from Jetstar, they will try anything to scam you out of your money.

Not Verified | Christchurch to Bali via Melbourne. Terrible airline, would rather pay extra from now on. Canceling flights 24hr prior and giving a worse flight without telling us. Never again Jetstar, now 17hr flight.

✅ Trip Verified | Melboune to Sydney. I buy tickets for seat 1E and check in online already, but when she scan my ticket and she didn’t say anything to me, and give me new seat that time I didn’t see yet. When i go on airplane staff tell me seat on 5F, I said but I pay $13 and check in already,. She just said “she don’t know “ - how can i ask any question? I think jetstar need to pay money me back, because I pay for seat on front but she give me seat 5F.

✅ Trip Verified | Sydney to Denpasar. I have been planning this holiday for a few months. I booked it months in advance for a good price to leave today 19/05/2019 and includes my birthday. I woke up today to the news that my flight was cancelled due to engineering problems. I have used their web chat with 2 people and the customer service response from them was appalling. Both of them thought it was appropriate to say they were sorry for the inconvenience and that I could either rebook it refund. I went the rebook route as it was the easiest for me. So now I will leave on the 21/05/2019 losing 2 days of my holidays. I asked one of them for a refund on my lost accommodation and she said they don't accept liability for this. I would have used my insurance but after the excess was paid it wouldn't have been worth it. I then asked for an upgrade or voucher and she said Jetstar don't offer this. Thanks Jetstar for becoming the worst airline In my eyes. Your service and lack of compassion is your customer service

❎ Not Verified | Perth to Melbourne. Poor customer service would never fly this airline again. The staff is rude and not helpful in any way possible. My two daughters and I flew to Melbourne but got stopped on the way with our hand luggage and was told it weighed over because the included my purse and I was made to pay $90 to a staff member who thought he was top of the food chain. For budget flights, I would rather fly Tigerair.