Jetblue Airways

✅ Trip Verified | This review is about their customer service on damaged baggage. High-level, they damaged my stroller, and instead of owning to that damage, they blamed me for not having a cover for their employees damaging my property. It is honestly not a expensive part for replacement, only $40, but with such a poor attitude, I would recommend flying with a company that doesn't penny pinch to save yourself some frustration.

Not Verified | New York to Salt Lake City. Do not fly this airline. 14 days waiting for my bag! Christmas gifts for my family and all my meds lost. Multiple ER trips and they won't do anything. Not worth it.

✅ Trip Verified | When you buy a ticket you should know that any type of carry on comes with a Fee. After learning that I paid for the bag $30. I showed up at the airport 55 minutes before the flight. At the kiosk I was told they were not accepting anymore bags. I got to the terminal and was charged $65 for a check in there. My baggage cost more than my flight.

✅ Trip Verified | Awful airline. Flew from JFK To MCO and MCO to JFK return. Very aggressive ground staff both sides. Couldn’t give us seats online or at check in. Went to a jet blue (just ask) and they couldn’t assign seats but amazing they could give you more legroom or upgrade for a price. Went to gate for seat assignments it was like dealing with prison wardens. Told me we know your details and we will call you. So go away was the message. To top it off both our new suitcases bought the day before in Orlando are a complete write off. Sickness me the treatment we encountered. P

✅ Trip Verified | The worst possible experience we've ever had in our life. It was absolutely outrageous and disgusting from the horrifying mess at the check-in to boarding, to unspeakable experience in-flight. Miserable, uncomfortable hard seats with no cushion and almost no recline on-board their retrofitted A320 made our backs numb and painful for 3 days after the flight. It took us even longer to recuperate after 4 hour agony claustrophobic, stuffed with people to the point of no return metal tube. It seemed that they increased the amount of rows they used to have in the same plane by many and "Even More Space Seats" were no different than others. Disrespectful careless flight attendants who made gibberish announcements all the time and did not allow people to go to the stinky, dirty toilets were more suited for human-free janitorial services than caring for the people. Never again in this life I will take this company's product even if if it's free. Shame on them.

Not Verified | I fly Jet Blue every 3 to 4 weeks to my condo down in Naples Florida....and recently their flight attendants and ability to take off even close to schedule is atrocious. My last flight 12/3/21, all 3 flight attendants were non existent, except for snack time. Almost half of the planes masks were not being worn. Jet Blue needs to improve greatly on their in flight customer service. I've been recently alternating flights with Delta and so far I'm much more satisfied. Jet Blue, spend some more time on the problems above and less time trying to figure out how to nickel and dime your customers.

✅ Trip Verified | Plane was supposed to depart LGA NY for Orlando at 9.30. Delayed boarding to 10pm. Sat on tarmac until 11.38 due to engine issue. Delayed and now still waiting for confirmation of flight change at 2.00 am. Plane from Orlando also had landing gear issue. Captain said the extra buffering on ascent was because they had to leave the gear down to cool off. Crew would only give out water while stuck on tarmac.

✅ Trip Verified | I booked my flight online on November 29, 2021. I booked one flight for December 2 at 3:20 in the afternoon. Apparently when I booked a duplicate booking was created with a flight of 715am. Later, customer service, after three hours and 30 minutes of waiting, told me that when two bookings are made when is canceled by the system. Apparently the system canceled my 320 flight and never informed me that there was a 715 flight nor that they made the cancellation of the 320pm flight. After I drove four hours to the airport the ticket agent informed me that there was no record of me creating a booking for 3:20 PM. I called customer service but was on hold forever before somebody answered. My flight left before customer service took my call. The first lady I spoke to was very nice and offered me a $50 voucher for a future flight which is fairly useless. They escalated my complaint and I was sent to one of the customer service managers. The customer service manager was extraordinarily rude and condescending and told me there was nothing she could do and that it was my fault. I offered her proof that I never made the 715 booking and asked why I was not informed of the duplicate booking or that one had been canceled. I asked her to be empathetic and put yourself in my shoes. She told me what she felt didn’t matter and that all she would offer me was a $50 voucher and that only because it was offered to me by the previous customer service rep. She said I shouldn’t even get that but that she was offering it to me out of kindness because it was already offered. Now I am out babysitter fees, rebooking of a babysitter, hotel reservations for the night, a missed business meeting, 8 Hours drive time back-and-forth from the airport etc. All I asked for was a reasonable accommodation. I said I would take a $50 refund on my ticket (not a voucher for a future flight), I would take an upgrade to first class, I would even take a five dollar gift card to Starbucks but they were unwilling to do anything other than offer me a $50 voucher for a future flight that I nor anyone from my company is going to take because we will not be flying JetBlue ever again. Remember JetBlue, Word of mouth is the best advertising you can get.

✅ Trip Verified | My wife and I flew from Fort Lauderdale, Florida to Newark, New Jersey. We flew on an old, small plane. The plane’s interior was dirty and some of the chairs were broken. We were told to board the aircraft. So we did. After a few minutes they told us to disembark due to a smell on the plane. No one knew where the odor was coming from. After a half hour passed the flight attendants told us to get on the plane. Still not knowing where the smell was coming from or if it was even safe to travel on the aircraft. We decided to trust the staff at JetBlue. When we landed in New Jersey (thank god), the aircraft door would not open. We stayed in the plane for over an hour. Finally they brought a movable stairway which was super steep. I almost fell down the stairs. I will not be flying JetBlue anymore. I will continue to fly United. Be ware of JetBlue. They are not a great airline and customer service is horrible.

✅ Trip Verified | The worst customer service ever. I got my seat next to emergency exit. When I get to my seat there was a flight attendant standing where is my seat were. He didn’t greet me , I told him “ hi, here is my seat“. He looked at me and didn’t say anything. And he had kept staying at the same spot. I repeat myself and after he decided to move and let me seat. I asked him a couple questions regarding opening of emergency door, because I was told earlier I have to perform this in order of emergency. But he was very sarcastic and just pointed to the door without any explanations. When we were offered drinks, I asked him to give me 2 glasses of water, but he ignored me, even though I repeat it 3 times. He never gave it to me. And he was acting with everyone so rude, like we are own him something. Very disrespectful. At the end of the flight he never said “bye and thanks to flying with us”, even though I said “thank you and have a good night”. I believe the company have to fire people who treats passengers this way. Even though I like to fly with Jet blue after this experience I’m really concerned about next flight with JetBlue, I haven’t ever met such a rude ignorant and disrespectful flight attendant.