Jetblue Airways

✅ Trip Verified | We trusted JetBlue with getting my 17 year old grandson from Salt Lake City to New York to a baseball camp in the Dominican Republic. Big Mistake! Huge! We found out the hard way, Jet Blue is the absolute worst airline ever when it comes to getting customers to their destination at all, let alone on time. From the get go, JB knew they were canceling flights, all day long, but nothing was relayed to their customers. So, everyone gets to the airport, then goes through the famous Jet Blue merry-go-round of excuses, as everyone associated with Jet Blue already knew there was no intention of ever leaving the airport. So, hour after hour passes, while more and more excuses were blathered about, before taking off six hours late. Of course, all connecting flights were missed, so the excuse go-round began again in New York. Arrived a day late in the DR. Fast forward to the return flight. Same old tired excuse parade, sitting on the tarmac for 3 hours, before it was announced the pilot was out-of hours. Seriously, they made everyone wait on the plane, until the pilot ran out of hours, then canceled the flight. Lay over in the D.R., trying to get back to Salt Lake, another day late. This airline has complete disregard for any concerns or time restrictions for any of their paying customers.

Not Verified | Absolutely awful airline to deal with. The plane itself is pretty decent. The seats are decent, the amount of space you have is great and the free wifi and entertainment are plusses. The downside is when it comes to their flights being on time and their customer service. My first flight was delayed an hour, annoying but no biggie, it happens. But then it also took them forever to let us off the plane when we arrived at our destination. Also, minor inconvenience and irritating, but okay fine. What really pissed me off was for my second trip with them. I understand because of covid, flights were getting canceled, but I had to find out my flight was canceled when I went to check in. I didn't receive an email until after this. The email contained no information about the reason or what my options were. It was very brief and vague, stating only that they apologize for the inconvenience and they are looking into ways to fix it. That's it. They email me again a couple hours later with their "solution". It was to put me on a flight departing literally from a different state and arriving 1.5 hours away from my original destination. This was completely unacceptable. Their customer service line is basically useless. Could not get ahold of anyone and wait times were ridiculous. They have a live chat that you can do over iMessage, I attempted that and it just told me no one was available to chat. I later tried again with the live chat, this time mentioning the department of transportation, and suddenly I am able to get into the queue for a representative It said wait time was "longer than 15min". I waited 3.5 hours. I was finally able to talk to someone (her response times were very slow might I add) and she told me there was a flight available the next day. Why they didn't put me on that flight in the first place instead of trying to fly me out of a different state is beyond me. I said great, lets do it. She books the flight for me and I go to manage it on their website to choose my seat and an error pops up when I try to locate my reservation. I ask her why and she says it is just due to how many changes it has gone through and offers to select my seat for me. My only options are middle seats in the back or one window seat 2 rows from the back. My original seat was near the from of the mid-section of the plane. But I just decided to bite the bullet and take my rear window seat. I then inquire about the error I am continuing to receive when trying to look up my reservation, as I was concerned that I would be unable to check in if the system doesn't even recognize my reservation. She tells me I will just need to check in at the airport. At this point, I am over it. I did not want to risk any more issues, I asked to cancel the flight and get a full refund. She says okay, then I wait 20 min. I received only confirmation of the cancelation, not the refund. I message again asking to confirm the refund and suddenly I am connected to a new representative. The next one tells me I cannot get a refund only travel credits. This is bc I had changed my original flight before this mess happened. But the JetBlue website doesn't refund you the fare difference if your new flight is cheaper. I was going to fly before the trip I was purchasing so I just decided to use the difference to help pay for the other flight. In order to do that, I had to cancel that reservation for travel credits. So, bc of this I can't get refunded for their cancellation.

✅ Trip Verified | I am extremely upset. I purchased a total of 6 ticket for my family and I to go on a vacation in California to only get a emails the night before stating they have canceled our flight! This is not acceptable and not fair to my family. I got no explanation to why it was canceled and when I tried to reach out to them on live chat it stated no one was available to chat with. Within minutes of reason this email. Now I’m on a 150 minute wait time from the call center. For someone who spent a lot of money with company they are not professional.

✅ Trip Verified | Super impressed with my first experience with JetBlue from London Gatwick to new York JFK and back. Ground staff friendly, flight on time, great leg room, amazing entertainment on board (I'm super picky) good food, free WiFi. Cabin crew were very friendly and polite, especially on my outbound flight. I would consider JetBlue for my next US flight ahead of BA or Virgin.

✅ Trip Verified | Worst experience of my life. The pilot was taking her time after boarding. All the instructions had already been explained. And they sat there for an additional 20 mins after instructions were instructed. So I got up to use restroom, it was an emergency. The flight attendant had the nerve to block the bathroom and tell me to sit back down. I said that it was an emergancy. And they kicked my family off the flight. This is unbelievable and unfair. And we're stuck without a flight back home. I am not okay with this.

Not Verified | My JetBlue flight to JFK delayed by 1hr and 30 mins, due to this not able to catch my international (Etihad) connection flight. The customer service provided for us is horrible and all JetBlue representatives (over ticketing counter, baggage claim and customer call over phone) are being rude to us and doesn’t provide any solution on my missing baggage at this point. Simply sending back and forth between them and Etihad for the mistake done by JetBlue. Myself and family frustrated much for traveling with Jetblue. I would strongly recommend not to fly JetBlue if you like a stress free travel. It is not only me. My co passengers around 26 persons affected by JetBlue who missed our connection flights. They delayed, didn’t provide any accommodation, missed one of my baggage and didn’t accept my complaint till now. The worst customer service and fly I ever experienced.

Not Verified | My mother booked this flight through Expedia in early November. Expedia clearly advises to look up JetBlue baggage fees. We looked up the fees at time of booking this is from jetblue.com: JetBlue (B6) allows 1 carry-on bag and 1 personal item (purse, briefcase, laptop bag) per passenger fee free. Carry-on should not exceed the following size and weight restrictions: 45 linear inches (22 x 14 x 9 in) or 115 centimeters (56 x 36 x 23 cm) including handles and wheels2021. When I was at the airport on December 22, 2021 I was informed I had to pay $65 for my carryon (it was the correct dimensions and weight). Reached out to JetBlue via CHAT. They said, "you assume a certain amount of risk booking through a third party." I copy and pasted the information available from jetblue.com at the time of booking (see above)! I received NO REPLY from jetblue on chat. This is an example of "Bait and switch" that this "low cost" airline engages in.

✅ Trip Verified | I found Out that I contracted Covid 3 days before my flight. And JetBlue has a new policy where they don’t accommodate people who contract covid and if you cancel your flight with the basic plan you have to pay 100$ and you don’t get your money back. The rest of the Money goes as a credit. But who expects to catch covid before their flight. I probably Will not travel with them any longer because it’s very unacceptable.

Not Verified | The most appalling service (or lack thereof) I’ve ever seen in my 50+ years of travelling. I bought the tickets 10 months ago and paid extra for baggage, priority boarding, more space seats and bought the seats so all 6 of us were in a row together. JetBlue then changed the flight time (5 times) and the plane which meant we ended up with no seats. When I tried to select the seats, the computer kept saying I had to pay for them. I called up and waited on the phone for an hour - no one ever picked up. Then I went to the online chat and eventually (after an hour and a half ended up with new seats but we weren’t sitting together). They told me I could ask the person to move when I boarded the plane as they couldn’t move someone’s seat (ironic as they had already moved us from the seats we bought!). The worst part, however, was arriving at JFK at 3 am (they had moved our original 10 am flight to 6 am) as they said we needed to arrive 3 hours early or we missed risking our flight. They were right because check in is ab absolute disaster. There are hordes of people everywhere - my son lived in Kenya for a while and he said that this was a much, much worse experience than Nairobi airport. And that’s saying something! It took us two hours to check in and get through security - awful. Once we got on the plane, I asked the woman to move to the row in front so I could sit with my children. A window seat for a window seat. She refused and then started swearing at me. The steward then said she has a right not to move - which is obviously true but I’ve been in the same situation and have always moved so that families can be together. The steward was incredibly rude to me - I’ve literally never been spoken to like that by a crew member in my life. For the positive, the seat is comfortable. That’s literally the only positive thing I can say. I will never, ever fly Je Blue again. They have the only direct flight from NYC to Barbados but, next time, I will fly any normal airline and take a layover over the worst travel experience of my life. Avoid them at all costs. They are disgusting.

✅ Trip Verified | Nice flight, grumpy and rude flight attendant. She was yelling at people. Does not have an answer for basic things and kept saying "I have no idea". Was shaking head whenever you ask a question. Totally unacceptable. Get your act together Jetblue, train your attendants.