Jetblue Airways

✅ Trip Verified | Atlanta was exceptionally wonderful. The food the employees were absolutely wonderful. My flight from Atlanta to New York was exceptionally good. After returning from my destination and landing at JFK I received my new boarding pass which was incorrect and due to the employee I missed my flight because I was not told gate had been changed from gate 9 to gate 14. She did make it clear I was in the right place. But I was not in the right place and I miss my flight to Atlanta. I recently had eye surgery which she was aware of and had to stay on additional 14 hours in the airport to catch the flight you have now. The employee was not well enough speaking in English to communicate. Please tell all of your employees to talk slow and loud when they are speaking on the speaker so people can understand.

✅ Trip Verified | Aruba leg: Absolute nightmare. On plane, engine trouble - pilot optimistic, deplaned. Half hour later re-onboarded, engine trouble again and deplaned again. Sent to hotel, insufficient food credit and re-booked for 4.15 flight. Next morning flight is rescheduled 4 hours earlier to noon. Miss flight. Told 2 hour wait to rebook to 4.15 flight, zero compensation for JetBlue error. Leaving FL to Boston, flight delayed and wrong groups called. Row 13 & 14 are not available for life safety devices and all overheads are closed before passengers are onboarded, causing further delays (confusion around which overheads are open, full, occupied with flight items, etc). A sharp fall from best airline to worst.

Not Verified | A wonderful flight thanks to flight attendant Gabriel. He was the most kind airline employee we ever had and we appreciated his attention to our children

✅ Trip Verified | I have had to wait on hold before but this was insane. Also for something that could simply be done on their website if they simply gave the option. I have been on hold over 1 hour and 40 minutes. No wonder their wait times are so high they bombard their employees with challenges that can easily be fixed via internet. Using credits, or open tickets is impossible with wait times exceeding a necessary limit. Waste of time and honestly money. It's not the employees at all but the system they use. Stephanie on chat could not help me or navigate me so I can do it myself because JetBlue contracts with other companies and does not give them the option. They have no way to link open tickets to new reservations without calling in. Which is where the frustrating part comes in. This took away from my experience and left a terrible taste in my mouth. Wish you could correct this JetBlue. It would be so much better for employees if the option was available for customers and guest online. I also had to wait again because a guy answered the phone I told him my situation and he put me on hold again. Then a woman answered and I told her the same thing I told the man and she let me know only supervisors can do this, she put me on hold again. Personally forget this airline. If there are any changes you might need or an accommodations, prepare to be screwed unless you like wasting time on the phone waiting. Hopefully for your sake they fix this issue. Won't be using them again and if they don't fix this they will be losing quite a large amount of customers as well. Hey JetBlue you want to lower your prices to dirt cheap because customers will all eventually chose another airline if this persists.

✅ Trip Verified | We recently had a flight booked through a codeshare with JetBlue flying Qatar Airways to travel to the Maldives from O'hare. The dates for travel Monday October 4th and Sunday October 10th.  When we arrived at O'hare on the 4th we were informed by the Qatar employee checking passports and PCRs that I was already checked in which is impossible since we had a codeshare and had to check in at the airport. The next employee informed us that JetBlue put both tickets under my husbands ticket number and that we had to contact JetBlue to get them to reissue the tickets correctly. After being on hold for 2 1/2 hours to talk to a representative to try and resolve the issue; mind you the ticket desk was closing and we were potentially going to miss the flight due to a major JetBlue error to our flight tickets. My husband finally got through to a gentleman who was able to quickly fix the issue 10 minutes after the ticket desk closed. The Qatar employee was amazing holding the ticket counter open for us 10 minutes after it closed, hoping this could get resolved and gladly rushed us to the plane.  At the resort my husband was in contact with the JetBlue customer service messenger. He wanted to check and make sure our tickets home would be correct and that there would be no issues with our return flight. We were reassured that all the issues with our tickets were resolved and we would have any issues at the airport. When we arrived at the ticket counter at Male we were immediately informed that there was a major issue with our tickets. Imagine our surprise that there was another JetBlue error after we were reassured twice that everything with our tickets were fixed! We were informed that there was no ticket for me, that it was cancelled by Jetblue and that my husbands ticket was inactive and the way to fix that was to contact JetBlue customer service. At this point we tried to contact JetBlue via phone and messenger with no luck, Qatar also had no such luck. You only have so much time at the airport before boarding a flight or the last flights of the day take off. With no hope of getting in contact with JetBlue we had to purchase flights through a different carrier to get home, which ended up costing us $3906.14 out of pocket for an inexcusable error on JetBlue that we were informed multiple times that it was resolved! When I contacted JetBlue on October 12 to get this situation rectified she was on hold for over 3 hours to only get a refund for the flight that we were unable to take due to JetBlue cancelling my ticket and their inefficiency to release my husbands ticket correctly or have timely customer service. We were also given $100 travel credit which we currently have no desire to ever fly JetBlue again due to how terrible this experience was and how poorly it was rectified. We should not have had to spend the $3906.14 on tickets to fly home when multiple errors were not done on our part but rather your company.  We had to get home due to jobs, children, and an expiring PCR test. I have now filed out a reimbursement form twice with Jetblue and no one has been in contact with me. Jetblue needs to refund us the extra money we had to spend to return home due to their errors. They canceled my return ticket leaving us with no choice but to purchase additional tickets! Jetblue has no regard to travelers needs or even respect for them.

✅ Trip Verified | Jetblue started playing the flight delaying time game. They started the game with a 15 min delay, another 45 min announcement, then 90 min. Jetblue kept adding time till 6 hours of delay with different excuses. In an attempt to claim us (the travelers), different voices spoke to us. They made the flight delayed announcement, including the captain and crew team supervisor. I had a trip from Chicago to New York, connecting to an international flight I went to the Jetblue boarding counter multiple times, and they reassured me that I'd make it and they were going to fix the technical problem on time. At 10:00, I went back to the Jetblue counter again because they announced further delay till 11:30 and I wouldn't make it. The front desk staff was on the phone after 1 hour, waiting to be online with the support team. The support team reassured me that they would rebook my flight on the same class after I insisted. They tried to rebook my flight, which was 13 hours long on-air on a smaller airplane with low-rating airlines, and I refused! Then they said Oh sir, we don't see your business upgrade in our system. We do apologize and will book you on Economic! Jetblue front desk staff reassured me that since I didn't use my ticket, I got a refund for my business upgrade from the other airline. I later spoke to other airline. They said it's clear in our systems that you were in business class and rebooked on economic! and they provided me with EMD receipt I went back to the Jetblue counter in New York Twice terminal 5, and they made me go in cycles forward and backward. Initially, they told me the ticket on other airline speak to other airline to upgrade and fix it for you. I went to other airline terminal 8, and they said it was not true. The one who bought this ticket is JetBlue. I went back to Jetblue on terminal 5. They said no, sir, we can't do anything to you. This complimentary ticket we cannot upgrade you we don't offer rebooking with business class! Your only option is to either take the airplane or cancel the ticket and issue a new one! I took the flight unwillingly since I didn't have any other option. Adding to this, on Oct 29, on my coming flight from JFK to ORD, Jetblue lost my baggage. Jetblue didn't load the bags on the airplane. All my items and personal care were in the baggage. I had to buy unnecessarily new things to be in good hygiene. At last, they delivered the bags after 2 days on Oct 31. My experience with Jetblue was the worst and dishonest one. 1- baggage losses and flight delays 2- Trying to rebook on smaller, low rating, cheaper ticket 3- Disrespect, dishonest and telling inaccurate information and assurances 4- New rebooked ticket: downgraded ticket business to economic class on 13 hours flight, extra stop with waiting 7 hours in between, and inconvenient timing arrival at 3 AM 5- I didn't get what I paid for, which is unfair. Rebooked ticket is cheaper than the original one, and I didn't get my business class refund as Jetblue claimed that I would. I received an apology email from the airline with a travel credit of $200 valid for 1 year with limited usage only on Jetblue. After this bad experience, I don't intend to go with Jetblue in the future!

Not Verified | JetBlue Flight #0371 Nov 10, 2021 New York (LGA) to Fort Lauderdale. Original departure time: 3:40 PM. This was my return flight home and we ended up departing at 6:42PM (same time we here supposed to be landing). They hold us the entire 3 hours+ boarding sitting in the plane. They never said why we did not departed on time. It was just crazy, so much time inside the plane when it was supposed to be a 3 hour flight and it took 100% more time. No excuses and no food beside their chips. They should offer an explanations and a sincere apology. I had not flown with Jetblue for a while, they used to be good. Now I had done the the last to trips with them but after this I do not think if I will ever choose them again. They did offer to give us earbuds for some entertainment for the 6 hours but did not have any to give us.

Not Verified | So my wife and I flew from RDU to SJU on 10/04/2021 for my birthday. We were on the plane at the gate for 3 hours and 30 minutes and were told it would be 30 minutes. I called the airline to request a voucher for the major inconvenience and was told from the Representative Carol that that happens. I have been flying wit JetBlue for over 20 years and never have I experience such terrible customer service and disrespectful response. I was given a $50 credit and I payed $30 for my luggage. My wife has not received any kind of compensation. The worst service in my 45 years of flying experience. Not even a apology. Unacceptable!

✅ Trip Verified | Discount airways and discount experience. We have flown jetblue on two different trips once in 2020 and again in 2021. Nothing is right .. the app does not work as it should, we cannot get boarding passes after checking in, it has been so screwed up, we've had the counter agent call a regional supervisor to override system errors. The onboard experience is uncomfortable and everything is an upcharge. The different terminal experiences reinforce my "never again" .. dirty, overcrowded, loud, miserable.

Not Verified | Who allows someone to book 3 tickets at once, makes note that we are traveling with a child, and then splits the seats apart, all the staff could say was "I'm sorry" and the lady that handed us the tickets couldn't be bothered to notify us until we were already wiggled on the landing bridge.