Jetblue Airways

✅ Trip Verified | Definitely the first and last time I will ever Travel and spend my money on Jet Blue. They ruined my wedding that I was suppose to have and now I’m not getting married. So I suggest to stay away from this airline if you have big important events. They delayed our flight 5x and then made us sit in the airplane for 3 hours to then kick us all off because “by law they have to give us 15 minutes to stretch”. And then they never let us back in. What a joke. They were just stalling us and leading us on when they knew the whole time they were canceling the flight… from the night before! Very abnormal behavior from them and all of their staff . And On top of that they would not give us our luggage back. The plane did not even close the gates or depart yet (after they switched the flight number without informing us and picked and chose who got to fly from original flight) and they did not have a care in the world to get our luggage’s and personal belongings back to us. They stated that we have to file a claim and pay for it to be shipped to my house. They are pathetic and unprofessional. Thank you Jet Blue for an unforgettable experience. And Bravo to you for losing half your customers let alone your staff.

✅ Trip Verified | We arrived at JFK 3h prior to departure. When it was 2:35pm close to the boarding time, JetBlue gate attendant said they were waiting for the 1st officer, after 30min she said the aircraft had a mechanical problem and would delay 1 more hour the departure time. Past this one hour, they said they aircraft wouldn’t be able to fly, but they had another one to replace, but they were waiting for a co pilot. After 3h30min waiting, they gave us a good voucher of $16 until after 4hours, they canceled the flight and rescheduled us for another flight 2 days later without being responsible for extra hotel, food or anything. The worse part is, if you go to their website and try to buy a ticket, it’s available for tomorrow. I’ve been on the phone waiting for an attendant for 6hours, yes, 6 hours. I have a screenshots of everything and could provide it all. I lost my hope that someone wants actually help. What a terrible hospitality service.

✅ Trip Verified | I used to look forward to flying with Jetblue and even use a Mastercard from them. Unfortunately they have fallen below even AA quality at this point. We were scheduled to fly out mid morning on a Sunday to catch a connection in JFK. Jetblue decided to cancel the flight about 1 hour before boarding due to an insufficient amount of crew. They of course blamed it on weather elsewhere and had cancelled flights the two prior days as well. All other airlines at BTV were on time and flying out no problem. They could reschedule us for the next day but how could you trust what they say at this point. At least give me some notice so I can drive to the second leg of my trip, not what until the 11th hour. So we got them to send us from Boston instead but they would not compensate us for a rental car, only credit for future flights on Jetblue. Why would I want some credit to fly with them again? Jetblue is now on my list of airlines not to fly and I'll probably only use them again to burn out all of my points or if they're cheaper than all other airlines.

Not Verified | JetBlue Airways is a very unreliable and an incompetent airline. We were travelling from SLC to Rochester (ROC) on Apr 2022 but when we arrived to NYC, our connection to Rochester at 9.30 pm had been cancelled. They didn't provide any solutions or alternatives to the problem. We were waiting more than an hour to speak with a representative that finally gave us standby tickets for the next day and booked us for a 10.30 pm flight in case standby tickets fail. We spent an unplanned night at NYC spending more money on hotel and transportation than anticipated for our vacations. After several hours of waiting in anguish, JB only confirmed two seats to fly to ROC of the stand by tickets. The other two of my family received a confirmation for a flight at 1pm. However, JB postponed it three times, changing departure gate and time many times that we lost the count, and ultimately they cancelled the flight again at 2 am with no explanations or solutions. My family waited the whole day at the airport and again another unplanned night in NYC. Naïve us that we believed in JetBlue, assuming that they were competent to meet our needs. There was no bad weather or any other big disruption out of their control except their own incompetence. So, another night in NYC trying desperately to find a solution to fulfill the trip to Rochester. We finally had to buy tickets from another carrier because JB was uncapable to tell us what to expect from them. Two days lost, a lot of inconveniences, risk and peril we never thought we had to experience if you planned your trip with a serious and competent business. It is unacceptable that they charge fare and provide such a mediocre service. We have not finished our trip yet, so we will see how this ordeal with JetBlue ends. There is no guarantee that you will be able to fulfill your planned trip with JetBlue Airlines.

Not Verified | Westchester County to West Palm Beach. I have been flying JetBlue as a mosaic member for many years flying several times per year to LAX, Florida and the islands. Over the past couple of years I have noticed a steep decline in service, attitude, timeliness and delays. Today I arrived at the airport for an 8:59 flight to West Palm for business. I was then notified of an almost three-hour delay. The small airport filled up with many travelers over the next hour or so. No place to sit, standing room was crowded as well. Little by little, we listened to all of the cancelations. No staff showing up to work? In what world is this acceptable? The chaos ensued and the disrespect and empathy for customers disappeared. There’s no accountability or understanding that no one is flying for fun. People had plans, people paid a lot of money, people had business on the other side. You cannot reach anyone to help - even on the Mosaic Line and the app didn’t work. Changing my cc from Jet Blue immediately and not flying with them any longer.

Not Verified | On April 3rd I stood on line for an hour to check in my luggage, no one told me my flight was canceled, I went the security check point and still no announcement was made in regards to my flight being canceled. It does not make any sense to have hundreds of people go through all of this pointless waiting on line for no reason to be told after settling down to board that the flight as been canceled and on top of that, we were told that we would have to stand on another line to be told where we can go to retrieve our luggage. I am fed up with JetBlue and all of their cancelations, they couldn't even compensate the passengers with anything. Not even something to eat or drink. I remembered years ago, the airlines would put you up in a hotel free of charge to return to the airport the next day to take your flight to your destination. I am very disappointed with the airline, I have faithfully flown with jetblue for many years and now I am completely turned off. I will have to find another airline to do my business with because Jetblue has dropped the ball one too many times for my liking.

Not Verified | Leaving out of Chicago O'Hare connecting in Boston, we were delayed in Boston for over an hour and a half with not a single employee explaining why to a single customer. The gate attendant couldn't have been more rude. When we were finally boarded, we sat in the airplane for nearly hour. On our return flight from the Dominican Republic to Ft Lauderdale we weren't even told our connecting flight to Chicago was cancelled. Not one explanation why. We had to scramble like everyone else on the fight. We ended up stranded and booked a room 20 mins away. After being on hold for over 5 hours, and in the middle of the night customer service finally answered. We were told that we'd get an email explaining to us what to do. Another nearly 6 hours passed and all the email said was that JetBlue wasn't able to find another flight and couldn't / didn't have the capability to book on any other airline. It wasn't their responsibility to get us home and they wiped their hands off the situation. We are livid! My husband is a multi million mile flyer on 2 bigger airlines, we only used this company because we were a part of a large, multiple family vacation that was planned by another family member. They have the worst customer service I've ever dealt with.

Not Verified | Our flight from JFK to ROC was delayed multiple times, we waited about 2 hours to find out that our flight was cancelled and zero accommodations were given and zero help as to getting to our next location. Hundreds of people were sleeping on the airport floor and sobbing due to exhaustion and no idea how to get where they needed to go. 5 flights were cancelled last minute along with ours. It was horrible and I would not recommend JetBlue to anybody.

Not Verified | They canceled our flight 10 mins before boarding time. Gave us absolutely no reimbursement for hotel or transportation. Left us in Seattle with the next flight two days away. Nor are willing to pay the $500 difference we had to pay for a new flight. Customer service reps were extremely rude. I will never recommend Jetblue to anyone.

Not Verified | My sister and i had a flight scheduled from JFK to Buffalo at 9:05pm. We got there at 6:15, rushed to the gate, saw it was delayed until 10:30 (not an issue). Then we found out it was delayed again two more times until 12:55. People had a Buffalo flight at 6 pm and theirs got canceled so they had to go on ours. We found out our plane was coming from Boston and idk if it's because there was no staff but it was absolutely ridiculous! The girls working gave us information but basically lead us on saying the plane just hadn't left. It got to be 1am, and we had enough. The called Boston and confirmed their flight was canceled so ours was too. Instead of staying and helping these passengers, they left quickly and their manager or supervisor ignored us. They said "book a new flight and get a hotel room". Never did they say they'd give us our money back or help us. Instead they left us all alone and confused. all Jetblue flights were then canceled. It is absolutely ridiculous and disgusting how we were treated and strung along to think our flight was coming. The even let a 15 year old boy, all by himself without answering his questions. My sister and I kindly helped him as best we could. This company is horrible. Always known for postponing flights and then canceling in the middle of the night when customers are angry and tired. I will not be flying JetBlue ever ever ever again.