Jetblue Airways

✅ Trip Verified | Horrible customer service! Cancelled our international flight 4 hours prior to departure and customer service went radio-silent. Notification of cancellation was sent to us without offering a remedy of alternatives or options. Two-hour wait to speak to an actual human being via phone. Online chat option worthless. Website worthless. Airport reps gave weather as reason for cancellation, but truthfulness is highly suspect. Sources on the ground at destination verified simple rain storms without wind, lightening, or other extreme conditions. Avoid this unreliable airline company at all cost!

Not Verified | Jetblue does not value their customer's time. We arrived in New York from our Tampa transfer around 12:30pm and we were scheduled to board our Milwaukee flight from New York at 4:38pm and arrive in Milwaukee at 6:10pm. We had so many delays, we didn't arrive in Milwaukee until 9:30pm. At one point they told us we could board the Milwaukee plane and we must've sat waiting on the plane for over an hour due to employees not loading customer luggage yet onto the plane. Ridiculous, will not be using jetblue again.

Not Verified | We have been at Logan airport since 7am, supposed to leave at 9:40. We were initially delayed because they did not have a crew here, waiting for crew to arrive. Delayed to 10:10 but crew was not here. Then allegedly there were weather issues in FLA but several other flights to FLA have left. Then at 7 pm our crew left as they maxed out their hours so now jetblue has us on hold to see if they can find another crew. They will not answer questions and are beyond rude. We cannot get a refund bc our flight has not been cancelled, nor can we rebook and take another airline bc our checked luggage is being held hostage. I have been a big jet blue flyer, I have lots of unused miles. I will let them all go because I will never fly jetblue again.

✅ Trip Verified | Jetblue sucks, late 4 hours. Pilot never showed. Some people said the flight before's pilot never showed either, (another 5 hours extra for them). What clowns.

✅ Trip Verified | After waiting all day and being told there were no pilots they canceled our flight. The women at the front desk were rude, used foul language and laughed at everyone trying to get home. I have never seen such a horrible unprofessional team of people in my life. I will never use this airline again.

✅ Trip Verified | We will never fly JetBlue ever again! They cancelled our flight 3 hours before departure from LAX to Miami where we are due to board our Disney Cruise with the entire family of 9. We booked this flight more than 6 months in advance and they cancelled us last minute due to a Pilot walking out! Plus they they did not accommodate us on another flight to anywhere in Miami and we missed our family Disney Cruise in Miami! We will never fly and we would never recommend this airline to anyone!

Not Verified | Stay away, especially if you have a connection or cruise. The flight was cancelled rebooked and sat on tarmac 7 times and still no flight. Their customer service recording says that you will wait at least 240 minutes before you get an answer."JetScrew" richly deserves the recent awards for the airline with the worst on time performance and the worst customer service. Addendum, we were just told that the flight is delayed again. Why? Flight attendants are waiting in line at Starbucks, customers be damned.

✅ Trip Verified | My experience on JetBlue was incredible. Their crew were some of the nicest that I have met in the sky. The seats on their A321 NEO with mint have full lie flat functions with direct aisle access and a closing door. I was surprised how spacious the seats were, and the flight from London to JFK was one of the best flights I have been on. All passengers have access to free wifi for the entire flight. JetBlue is the only US carrier that offers this, and it worked very well. They also had a gigantic IFE screen with live TV and on demand movies and TV shows. The food was incredible. I would be more than happy to do this again.

✅ Trip Verified | New York to Nashville. JetBlue managed to lose one of the two suitcases I checked in at JFK after arriving with Emirates from Dubai. No idea how they managed to check in properly one of the suitcases and leave one at JFK. Hardly any info provided online. The next day finally I got an email that my suitcase was delivered. However the lady at the reception says she hasn't got anything, There are about 8 different hotels in the area I am staying at and I am running around trying to locate it. Finally found it at the hotel across the road. I would have probably laughed if didn't feel like crying. Never again I am flying this airlines.

Not Verified | Sacramento to Cancun. On the way to Cancun we were stuck on the tarmac which we all hate but I understand that things happen. On the way home we got an email saying our flight would be delayed an hour however we needed to show up at the original time just in case they made up time somewhere. We showed up and the flight got pushed back even further so we spent our last day sitting in the airport. When we arrived in Sacramento and got our bags my son's brand new suitcase was cracked down the front. I tried to find someone to show however, it was after 10:00 and staff was nowhere. I called the next morning and after a 2 hour hold was directed to call the baggage claim at the Sacramento airport. I left a message every day for 4 days and even though their answering machine stated an employee would call within 24 hours, I never got a phone call. I went through contact us on JetBlue's site and received an email that said sorry and gave me a $50 credit to use Jetblue again. I would never use this airline again. There lack of service is unacceptable.