Jetblue Airways

Not Verified | New York to Buffalo. Our flight was delays then delayed again because another aircraft took our crewmember for our flight so then delayed another 2 hours - no compensation nothing. Calling by phone over a 2 hour wait. To handle it in the airport over a 2 hour wait. They are just as bad as American and that is the worst airline ever. They are tying with them and that's real bad.

Not Verified | Jetblue cancelled our flight home and gave us no accommodations to get home. We waited on hold over 3 hours to talk to someone. There's absolutely no one to help. And to rebook a flight online, they want to charge more for the flight and make us pay the difference. Jetblue cancelled our flight home, jetblue should be putting us on a flight for the same price and should have contacted us to tell us. I will never travel jetblue again. It was my first time traveling jetblue and will most certainly be my last!

✅ Trip Verified | I had a return flight on 4/2 from JFK to LAX at 4:30pm. As I was driven to the airport, the flight was delayed until 8:20pm. Then it was delayed to 9:05pm, 9:15pm and on and on until the flight was canceled after midnight. The employee at the gate told us it was because there weren't enough pilots. We were sent from one help desk to another to be told that there was nothing that could be done for us, we were treated rudely, without having our concerns heard or addressed. Sometime in the early AM hours of 4/3, my flight was rebooked for 4/5/22. I spent 4/2 -4/3 trying to reach customer service but didn't hear back from them until after 7am on 4/3. And yes, I was at the airport all night. JetBlue doesn't care about their customers at all. They would not give vouchers, transportation, or anything for those of us who had no where to go. They wouldn't even hear us out. One help desk was closed after standing in line for hours, we were pulled out of another help desk and sent somewhere else only to be told there was nothing to be done for us. No one even tried to be helpful. I spent over $300 to get back to Connecticut since my flight to LAX wasn't until Tuesday. I finally heard from customer service as I was being driven to CT and had to turn around for a flight that had been available the night before but which employees refused to reschedule for me to get me an earlier flight. I recently received $300 in credit for my next flight with JetBlue. I will never fly JetBlue again.

✅ Trip Verified | The second week in a row jetblue has changed/cancelled my flight 2hours and 30min prior to departure. The exact same 19:00h flight from BOS to LGA was delayed last week and the cancelled. I was put on a flight the following morning which was cancelled before I left the airport. I then went back into the airport and rescheduled the reservation a week later hoping the issues would sort themselves out. This was not the case. On my way to the airport 7days after the initial flight reservation was planned, at almost the exact same location in time and space, approximately 2h30min prior to my departure I received another delayed flight notice. This time the delay was for 5h30min. I was also not able to check in for this flight on the webpage, in the app, or on the kiosk at the airport. I waited 1h in line to speak with someone who gave me a seat on a flight to my destination. This new flight was originally scheduled for 17:00h departure, is actually leaving at 20:57h as on this moment. I have been waiting in lines cumulatively since the original booking for 6hours. The only consolation for the first cancelled flight was a travel credit with JetBlue for less than half the original cost. The customer service in person at the kiosk were very nice and tried to help. Especially The one who got me on on of the delay flights from earlier in the day as a standby flier. Unfortunately it appears to be an issue with the management of the planes and crew. The online customer service was helpful to a bare minimum. I asked multiple questions that went unanswered. The was a canned response given by the live customer service rep that was repeated used. Now I am sitting near the gate in a terminal filled with flights. All of these flights are delayed by a minimum of 1hour. This was a similar situation one week prior. I would not recommend this airline. I only flew once with jetblue 2 years ago in 2019 without any issue. Today JetBlue does not seem to have a handle on their scheduling across the entire east coast. The most common response for the reason of delays has been crew issues. Some responses are initially weather but then develop with further questioning to crew related issues. My experience with JetBlue was awful! Never again! I wish I could take the travel credit to delta airlines.

✅ Trip Verified | Fort Lauderdale to Raleigh-Durham. Yet again and never again! Stay away from this airline they suck! Customer service they may as well not have it! My wife and stepdaughter's flight from FLL to RDU was cancelled after a 9-hour flight from Brazil. They were bumped to another flight and at check in they were told it was booked full already. After 5 hours in limbo they finally got a flight of inconvenience from FLL to BOS to RDU they would not compensate us for their mess up nor give a voucher. I wouldn’t fly a dead body on their airline much less myself ever again! Avoid them, Breeze and Azul - they are all owned by the same company and person

✅ Trip Verified | I was in Georgia visiting my daughter stationed there with the US Army. My return flight was scheduled for Sunday, 3 April 2022. Sunday AM I received an email stating that my flight was cancelled. We had to cancel our own plans to tour beautiful old Savannah to head to the airport seeing as I tried to call JetBlue and my estimated wait time was over 3 hours. While on the way to the airport I received a follow up email from JetBlue, instead of my 2.5 hour flight from Sav to Boston I was to fly to Detroit (not even remotely on the way) and then to Worcester, MA (note: not the city from which I had flown out). But then the real punch to the face...the flight was Tuesday! Would the JetBlue CEO Robin Hayes allow a business to just tell him to pay for a hotel for two nights and miss work because it was convenient for them? Obviously not. I asked the JetBlue desk staff to cancel my flight and found a flight via Delta. Postscript...Tues AM I received an email from JetBlue to check into my flight, the one they told me that they had cancelled. I ended up on a 1.5 hour call with JetBlue to get it cancelled. They could not have given me a more terrible customer service experience if they tried. I will never, ever, ever fly with JetBlue ever again...they simply don't care about their customers.

✅ Trip Verified | I was waiting in the airport for 7 hours delaying hour after hour until they finally cancelled the flight. It was a joke! They didn’t offer any meal voucher to help everyone that were waiting for so long. Jetblue has been horrible lately and I will never fly with this company again!

Not Verified | In last last couple of years Jetblue has been late on most of the trips I take. The delays I’ve sat through has cost me lots of valuable time that I won’t get back! I fly at least once a month with Jetblue and my wife travels twice a month with them. I have to say we are not happy with how we are treated with all the time wasted! I ask that Jetblue just be honest with your guests. Don’t book flights you don’t have staff for and for closing Newark airport is probably the worst airport in the United States. How many times we land and sit and wait for a spot! Then if you have to wait for luggage? Good luck with that!

✅ Trip Verified | Jetblue connecting flight from JFK to Boston on April 1-2, 2022 was a disaster. The flight was for 7am but we did not board until 11am. The plane had an engine misfire problem and we were kept on the plane for hours in the heat. Finally deplaned with no support or direction. We waited hours in the airport and were reboarded. The same problem occurred and we were kept on the plane in the heat for hours. This process was repeated again later in the evening after finally taking the plane out of service at 9pm when it was too late to make other travel plans. They would not cancel the flight. They would not return our luggage. They did not support us with food, accommodations or other travel options. We were essentially held hostage by this company at JFK airport for 32 hours. Wait times to speak to a rep were >300 minutes. No one was available at the airport for assistance. The flight was finally canceled at 1 am the following day. A new flight was provided for two days later which I declined. Prior to the flight being canceled, I had no option but to leave my luggage and take a $550 uber ride to boston. The following day I had to drive down to JFK 7 hours round trip to retrieve my luggage. This was one of the worst experiences of my life. Jetblue did not offer any support or information. They waited and waited and poorly managed everything. They were grossly incompetent and careless. Do not fly thru JFK with Jetblue unless you plan to stay at the airport for days.

✅ Trip Verified | If I could give JetBlue 0 stars, I would. Four of us missed our connecting flight in Ft. Lauderdale coming home from Cancun because of a delayed flight out of Cancun due to a "maintenance issue" (or so we were told). The JetBlue customer service in Mexico told us we'd have to get on the next flight home from Ft. Lauderdale the following day and that we'd get hotel and transportation vouchers because it was entirely the airline's mistake for missing our connection. They printed us boarding passes for the new flight and we were on our way. We flew into Ft. Lauderdale, and found out there that we were not in fact booked on the flight home the next day (despite being given boarding passes), that we absolutely wouldn't be given vouchers of any kind, and that the next flight home was a whole two days later, and that all the hotels were booked because it was spring break. We had to rent a car for over $800 to drive 15 hours home overnight.