Jetblue Airways

✅ Trip Verified | JetBlue is the worst airline! After we boarded the aircraft we were told something is wrong with the engine and we all have to leave the airplane. Everyone on that plane was traveling for spring break vacation to Disney. Why was the plane not checked before they boarded the passengers? What’s ironic is that our friends were flying from Newark airport to Orlando. Their flight was supposed to depart 2 hours before ours on JetBlue. They were told the same thing and they were delayed 3 hours. I think that JetBlue is using the excuse for pilot not feeling comfortable flying the plane for over booking! Our family is loosing a whole day at Disney for which we paid a lot of money for. Our poor children are losing it waiting for a new gate. The worst part is their customer service. I came up several times to an agent who refused to give his full name as though he knew he is being rude to everyone asking him for an update and he would just respond with a dismissive tone that he knows nothing and will not tell us anything. Jetblue needs to train their employees to be kinder and more compassionate as we are the ones who have our flight delayed! We have been sitting here for over 2 hours! No one has any answers on when we will depart. They took a whole day away from our families in Disney! They could have prevented this issue by checking their plain in advance! JetBlue is not the same airline it used to be! Major disappointment! Never fly JetBlue again!

✅ Trip Verified | Worst experience ever! Easter weekend, lost one whole day with family, due to flight being canceled Friday evening and not rescheduled until Saturday evening. And now Monday trying to get home our flight have been delayed 2 hours. JetBlue only gave us $100 credit for our canceled flight, for me the time list with my family is not worth their $100, nor do I want to fly with JetBlue again.

Not Verified | New York to Ft Lauderdale. Horrible customer service - wait time was 120 minutes via phone as flights were being canceled real time. Zero leadership with poor execution. Airport environment was chaotic as staff seemed "disinterested". Overall, the staff was incompetent and condescending when they did finally take the time to respond to our inquiry. Looks like a top-down "shake-up" is needed as timeliness and customer service should be the foundation of any organization. Whoever is training these individuals should be fired.

✅ Trip Verified | New York to Cartagena. The worst experience ever! A 2-hour delay for starting the trip, then 2 hours on the tarmac, then they send us back allegedly for a small technical issue which turned out to be just a “small matter to be logged at captains book” (keep in mind we stayed 2 hours in gate before starting the trip) and that lead to a refuel operation, another 1.5-hour delay. Total 5.5 hours delay, 3 of them aboard! When finally we were left to deboard to buy some stuff they insisted on taking no more than 30 minutes, and we couldn’t buy a decent meal with such short time, and that for nothing because we spent 1 hour more after reembarking!

Not Verified | Truly the worst customer service and airline experience I have ever had. I spent over an hour on the phone with a customer service representative who's first language was not English and we were having difficulty communicating. The representative was not understanding me, he wasn't listening. He canceled my son's flight, told me he'd rebook it, and then told me he couldn't rebook it. Gave me another 1800 number to call and rebook and they wanted to charge me a $150 unaccompanied minor fee even though my child wasn't traveling unaccompanied. That representative hung up the phone on me when I questioned the charge if my child was not traveling unaccompanied. Worst customer service ever. Will not be traveling with JetBlue in the future.

✅ Trip Verified | Jetblue is the absolute worst. They have terrible service and cancel their flights like 50% of the time within 5 hours of the departure. The worst part is that I knew that Jetblue was terrible, so I booked on American. But in the worst turn of fate imaginable, they switched me over to Jetblue anyway. My flight is cancelled, I am stuck in Boston (for the fifth time this year) and I am only being offered the opportunity to reschedule three days from now on Jetblue. I am now booking on United, but I can only get a credit (no refund) from Jetblue. Worst experience ever, do not book.

Not Verified | The staff were extremely condescending. Also they charge for carry on bags so the flight price is lip service. They also have a 100 dollar change fee which is just outrageous compared to other companies flexibility. I will never waste my money here again and I recommend you do not.

✅ Trip Verified | Newark to Santo Domingo. Jetblue is a mess and very unorganized. You might as well not have a specific timeframe for your trip because they delay your flight every chance they get. You will never make it to your destination at your original scheduled time. This is the last time I fly with JetBlue. A mess!

✅ Trip Verified | Jetblue is a hot mess this year. We were delayed on our outgoing flight from New York to New Orleans and it only got worse from there. On the way home we received an email shortly before our departure saying our flight was cancelled and rebooked for 2 days later. The people at the airport were less than helpful in trying to get us on a flight home earlier or giving us a refund for our tickets and the luggage that they already took the money for for a flight that was never leaving. We ended up having to pay $1,200 out of pocket to get a flight home that day with Delta. I put in claims for refunds but have heard nothing yet and we had travel insurance. Complete disaster and apparently it's happening to multiple flights all over the country with this airline. Don't take people's money and book flights if you don't have the employees to run them, it's that simple.

Not Verified | After being canceled 2 other times last year, and this year, you would figure we'd learned our lesson! We were all packed up and ready to go home from NYC. Checked the flight before we went to sleep. 5am hit. We dragged out of bed and I noticed I had an email from JetBlue. It said your flight was canceled! This email was sent at 1am when we were asleep. They claimed that they rebooked us for tomorrow however, both myself and my wife need to get home so we could prepare for work on Monday! And, now I don't trust this airline that they won't cancel us again tomorrow! I don't know what happened to this airline, I've flown with them for years and it's always been a good airline. Now? A 3rd world airline company. You'd have better luck booking a Russian airline and actually getting on board then you would a JetBlue and that's sad! You got us twice before JetBlue, 3rd time makes it my fault if I continue flying with your company. Done! Never again! And oh, "Flight credits" is only good if #1 you don't cancel your flights! #2 filing bankruptcy because honestly? You won't be in business much longer treating your customers this way!