Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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1/10

"will never book with jetblue again"

(United States)

Not Verified | Our flight was canceled at the last minutes after two hour delay. No reason was given. Since JetBlue is the only airline serves this route, we don't have other option. The helping agent gave us another flight three days later. After long negotiation, they finally agree to book us another flight from a city 200 miles away and two days later. We have to arrange our own transportation. For all these trouble, we get a $50 credit for future JetBlue flight which expires in one year but not for "Even More Space/Even More Speed". We will never book with jetblue again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBuffalo to Los Angeles
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

Jetblue Airways customer review

(United States)

Trip Verified | Awful experience. JetBlue canceled our flight at the last minute after delaying it 3 times. No explanation. Had to spend 2.5 hours to speak to customer service. They told us they could not rebook us and would refund our fare. We lost over $3k in hotel and car expenses we could not recoup. Last spring break with my daughter before she goes to college down the drain. Issued $100 credit per person and when I went to use it for our family of 5; I was told that I could not bundle them even though we have $500. Only one can be used. I spent over 90 minutes trying to talk to someone and awful customer service again. Never flying JetBlue again!! Stay away!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHartford to San Juan
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Truly the worst customer service"

(United States)

Trip Verified | Truly the worst customer service and airline experience I have ever had. As a young college student I felt extremely belittled and taken advantage of. They are not helpful in any way if you need assistance. If you are someone who never needs to change anything or needs the help of customer support you will be fine but otherwise do not fly them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Fort Lauderdale
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"absolutely nothing by way of compensation"

(United States)

Trip Verified | My flight on JetBlue out of New Orleans on 4/9 was canceled without explanation. There was no way to reach anyone at JetBlue for more than 6 hours so I was left to find my own way home. I booked a flight on another airline as JetBlue had zero options available for 4/9. I incurred substantial additional expenses to book a last minute flight home. I then waited more than 8 hours for a JetBlue Crewmember to call me back to cancel the flight they automatically booked me on for 2 days after my original flight. Today I spent more than 2 hours on hold to try to get compensated for the additional $300 I had to spend to get home only to be told they will provide absolutely nothing by way of compensation. I will never fly this airline again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew Orleans to New York JFK
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"unprofessional and disrespectful"

(United States)

Trip Verified | They delayed my flight for 1 hour and 5 mins then ended canceling it eventually. They don't even feel sorry for themselves. The lady just stand there and made an announcement like nothing big happened. I guess they have been doing it for a long time now so it's totally fine for them. After the cancellations, they don't even follow-up with the next steps. Most people were just walking around and didn't know what to do, including myself. Also, they updated the cancellation through email after 2 hours. Everything seems unprofessional and disrespectful to their customers. Do yourself a favor to stay away from this JetBlue. They don't need you and of course there are plenty of airlines out there that would treat you better than these guys. I got on the line for almost 2 hours just for re-booking. The girl at the counter couldn't even look up my flight info even though they just cancelled the flight in less than 30 mins. It took her a while to see what happened in their systems. After re-booking, I can't even check-in online for the next flight and have to see a crew member at kiosk assistance.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJFK New York to Houston
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Please do not fly with JetBlue"

(United States)

Trip Verified | JetBlue canceled my flight in the interim of me Checking in. This Is the second time in a a years time that they did this to me. I was on a trip with my kids last year for my birthday as well and they left me stranded without options to get from Miami to Boston now from Charlotte to Boston. c.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Charlotte
Date FlownApril 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"purposely delay flights"

(United States)

Not Verified | Portland to New York. JetBlue is the worst! Their waterfall effect for flights is ridiculous. Let me break it down for you. They purposely delay flights all day and night. The reason is so they can bump currently booked passengers to another flight and get standby passengers on your booked flight. This is how they minimize the financial impact of crediting flights and giving travel vouchers or hotel cost. This should be illegal as it’s the only way JetBlue can operate. They have no compassion or reason to be on time ever, if your traveling for vacation your better off spending the extra money to ensure your flights arrive on time to your destination. If you have a customer service issue expect 2-6 hours of your day spent just trying to contact them. Another way JetBlue gets you is by recording the time of landing when the wheels hit the tarmac, not when the plane arrives at the gate which in some cases can be 10-30 minutes. They will deny till they are blue in the face that your flight wasn’t late based off that time. My family and I will fly Delta or United from now on spend the extra cash to ensure our 7 month out planned vacation isn’t delayed based off a company that tricks and fools you into thinking your getting a good deal. JetBlue has an on time arrival and departure rate of 32% let that sink in if your thinking of a value flight.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RoutePortland to New York
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Cancelled the flight"

(United States)

Not Verified | Orlando to New York. Cancelled the flight. 3 hours waiting on the phone to talk to customer service. They want to charge me again for choosing seats.
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteOrlando to New York
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Complete lack of foresight"

(United States)

Not Verified | Fort Lauderdale to Cleveland. I am currently disgusted with the pre-flight process. We arrived from a ship thinking we could check our luggage stress-free and proceed back into Fort Lauderdale to do some tourist activities. WRONG. We have to sit on the hard floor for 6-hours because JetBlue and/or the airport does not have baggage hold or will not let us check our bags for our late flight. This is not a well thought out arrangement for a tourist central airport and flight line. They should be prepared to handle these influxes, and give partnered groups at least options for holding baggage or pre-checking it. The city loses money this way and leaves myself and others tired, hungry, and annoyed we stood in line for nothing and have no options. Will not ever fly this airline again. Complete lack of foresight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Cleveland
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delays then delayed again"

(United States)

Not Verified | New York to Buffalo. Our flight was delays then delayed again because another aircraft took our crewmember for our flight so then delayed another 2 hours - no compensation nothing. Calling by phone over a 2 hour wait. To handle it in the airport over a 2 hour wait. They are just as bad as American and that is the worst airline ever. They are tying with them and that's real bad.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Buffalo
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no