Jetblue Airways

✅ Trip Verified | Purchased a round trip ticket for my niece’s wedding. The airline decided to change my return flight adding a stop to JFK with arrival in Boston at 12am on June 19. They notified me on April 25. I called and asked for them to keep the departing flight but reimburse the returning flight. Stayed on hold 2 hours spoke to a supervisor. They said I’d see the change. Waited 5 days called again, stayed on hold another hour, they said they fixed it. Got an email that the whole trip was cancelled. Called again they said that I’d have to buy a new ticket and they couldn’t reimburse the difference. Spoke to a Supervisor who said she was ignoring me, then said she had no authority to reimburse me and could not fix my problem. In all, I spoke with 5 JetBlue employees & 2 Supervisors none of them knew what the hell the were doing. JetBlue is changing flights on a whim.

✅ Trip Verified | My husband and I was coming from a vacation we hadn't had since 2019. We went to airport to catch our flight to JFK, which we had another flight (Delta to ATL) once we land in JFK. Flight with Delta was for 9:20pm. When we arrived at the airport in Bridgetown and found our flight was delayed four times, we were livid. We tried to cancel flight with Jetblue, and go with AA because booked the last flight home, but they were full. By this time, we knew we were going to miss our flight home and may have to sleep in airport with homeless people (I was in tears, I had never). While in the air with Jetblue, the pilot alarmed us even more, by telling us we may get there one hour later because of a storm. We arrived about 10:30pm, we had to cancel our delta flight, and rebook for 6am. While exiting the flight, I let the pilot know I was disappointed in my first flight with jetblue, and his response was "third is a charm". We didn't leave JFK until 8:20am (I didn't sleep while at JFK, I allowed my husband a little). I am still sad from this horrible experience. The saddest part, I had to sleep in airport with the homeless.

Not Verified | Rochester to Las Vegas. This was my first experience on an aeroplane and it was horrible. Our flight going to Vegas at the last minute changed and gave us a 10-hour layover in Boston. Then on the way home due to the flight leaving Las Vegas late I missed the connecting plane home. And that was the last flight out for the day. So needless to say I am stuck in JFK from 9:30 am Saturday until Sunday am for the next flight home. Never again will I ever fly JetBlue - very disappointed.

Not Verified | I am a TrueBlue member and once preferred Jetblue to all the other airlines. Unfortunately, they are now a horror-show. The short version of the story is that my flight was cancelled and I was stranded for 3 days. A Jetblue representative at the airport told me I would be reimbursed for accommodations and transportation needs, up to a specified limit. The actual cost for 3 days was higher than the limit, but knowing I would be getting some kind of reimbursement took the edge off, and after dealing with uncertainty for the day and a half prior I was exhausted and just ready to have any kind of plan. I never got the instructions they said would be provided via email so I called them on the phone. Good luck with that. There was an option to have a live support person message me when my turn came up in the queue, so OK. It took 3 attempts with a total wait time of over 8 hours to actually get some assistance. Except 'assistance' is not what I got. The support person said they do not offer vouchers/reimbursements for flight cancellations and there is nothing they can do. Mind you, this is after I was promised , face to face, that I would receive a very specific amount of money. So, I was stranded for 3 days due to their failure, promised a modest (not total) reimbursement, then they failed to deliver even that. Do not trust anything they say, if you have a choice in what airline to fly, maybe choose another. The chances of you getting stranded with JetBlue seems high these days and who has the time and money to deal with such uncertainty. On top of it all I wasted many hours of time trying to get what I was promised, with no small amount of stress.

✅ Trip Verified | Seattle to Boston. As military personnel, I barely get to see my family. Originally my flight was June 10 11:10am - June 10 7:30pm. Now it’s changed to June 10 10:53pm - June 11 7:07am. I am suppose to surprise one of my family member’s birthday on June 10th, but now I can’t. I call to see if they could do anything about it, and so they will charge for $537 to change my flight? You guys are a joke. If you can change my flight, then I ask to change my flight without a charge. Seriously, if you guys are reading this and not improvising by the time I fly out in 2 months, I am never flying with JetBlue ever again, and my review will never be deleted.

✅ Trip Verified | Going to Orlando we got delayed almost two hours and we were okay with it given that it’s only two hours. We were supposed to fly back on Monday 6 am but got an email at 12:30am that our flight was cancelled and they booked us on a flight on Thursday to Newark instead of JFK. Not only did I have to call out two extra days from work I had to cancel the flight they booked and pay 300$ one way ticket for each of us. Our resort could not add another day so we had to book a two minimum night hotel in addition to an Uber to take us there. Such an inconvenience. When I called for a voucher or some sort of accommodation for the hotel they said they cancelled because of weather and our own safety. But all other airlines were flying so I guess JetBlue is the only airline that cares about the human lives. They refused to give anything for hotel or anything. Even spirit airlines were flying out that day with no delays. Even with my insurance on the ticket I only got a hundred dollar refund from the ticket I had paid. Okay I’ll never fly with JetBlue again!

Not Verified | We booked this flight as part of an itinerary with American Airlines and were due to connect to a flight to London from JFK. I was unable to check in online as the booking reference was not recognised on the JetBlue website. Only found out the flight was cancelled when we reached the check-in desk at Orlando. The reason given for cancellation was “mechanical “ but this seemed a stock response without any details to back it up. No alternative flight options could be offered although the agent did try. Consequently, we were a unable to make our flight from JFK to LHR and had to overnight which was a great inconvenience due to work and school commitments. JetBlue were unwilling to offer any hotel room and suggested we make a claim for the hotel costs afterwards. I suspect if we got anything at all it would be a travel voucher which is useless to us! Our booking ref with American Airlines was cancelled during the search for alternative flights so I was unable to resolve the issue with them. Thankfully we are now booked on a direct flight MCO to LHR with BA but the cancellation of the JetBlue flight seems normal practice and done without any efforts to inform passengers or re-route them.

✅ Trip Verified | Terrible experience! My first and the last time with Jet Blue. Flight 686 on April 23 2022 delayed by 5 hours, as a result I lost my connection with Europe. Almost all flights with Jet Blue have been delayed, while Delta and American Airlines departed on time. Once arrived at JFK I noticed that many other Jet Blue flights have been delayed or canceled. I bought the ticket on European site of American Airlines and I didn't receive any information. Be careful, if you have to be somewhere on time or have connection flights just don't take Jet Blue! It comes with a big risk and it costs me 2,500 $ and a day lost because of their inability to respect schedules. It's not any airport issue, it's only Jet Blue responsibility. Awful, never again!

✅ Trip Verified | I liked JetBlue. Our flight was not delayed and their was a movie list or you can watch directtv which is included. Didn't have trouble with bags. The room was to be expected just enough. Their was included snacks and coffee. They provide wifi but it didn't work for me.

Not Verified | JetBlue needs to check their TV’s before booking seats. I flew almost 6 hours with a broken TV and non working outlets to charge phones. An extremely long flight to not have the tv working. I paid for all amenities included and did not get them. I paid a fortune for the flight. They indulge by offering a $15 credit. Disgusting business practices.