Jetblue Airways

Not Verified | I booked a flight with JetBlue and was scheduled to leave April 2. Upon arriving at the airport, I received a text message stating that the flight was canceled which I ignored because my mom was hospitalized and I needed to see her. When I reached the counter, they informed me that my flight was in fact canceled, and the earliest possible flight available, will be April 4. Feeling so dejected, but determined to see my mom alive regardless, I had to pay $867 with another airline even though I would be getting there later than expected. I arrived at my final destination and learned that my mom passed few hours before I got there. I’ve lost not only the money I spent to pay the fare, but also $80 to pre check luggage. After this experience, I’ve decided that JetBlue is one of the worst airlines and I’m hoping not to travel with them again.

Not Verified | My 7.15am flight on a Friday morning was canceled at 5am (due to “change of schedule”), after everyone was already at the airport. The 6.30am and 8.15am flights were fine. This was my own bachelor party and they only offered to put me on a flight two days later, missing my entire party. They wouldn’t cover any extra costs for the lay-over nor the change in flight, even to get there 13 hours after originally scheduled.

✅ Trip Verified | Beware. Jet Blue will not help with hotel in the event of cancelation due to weather. Other travelers sitting in airport who flew American got hotel and food vouchers. Know what you're getting before you book a flight. Flight canceled last night. Our 3:30 pm flight today now delayed and storms coming in. May have to pay for second night at hotel in DC area.

✅ Trip Verified | 8 scheduled changes. Then get boarded on a broken plane making it to where I can’t get home in time for work. Costing me my job. This is completely unprofessional. Who doesn’t check the planes to make sure they are safe for travelers before boarding. Fortunately I come from a group of flyers. For personal and business related. I will never be using Jetblue. I’d love a chance to speak to someone in management.

✅ Trip Verified | Had my Minor Daughter flying home by herself. I left home early drive to NY is 1 1/2 hr took 2+. Had to park 2 terminals away. Get to Jet blues terminal with 50 minutes to spare yet every JetBlue employee I encountered was extremely rude and disrespectful, first one looked at my like “how dare you talk to me” attitude and sends me to the wrong counter for assistance 2nd, third, fourth and five were all huddled in there own little group refusing to help and how dare you interrupt our conversation during work hours! Sixth one strait up lied and said plane landed already and was taxiing in. (Still 40min out by this point). The only person willing to even talk to me was the Phone customer Service!! Worst Experience ever.

✅ Trip Verified | One of the worst traveling day I ever experienced. My daughter, my mother-in -law and Myself have experience. We have over the fact that we have been to the airport from 3am to catch 6am flight and our flight turn in an 8pm rather flight. Which end up from our original airport which is LaGuardia and have to pay for another Uber to get JFK to catch flight that scheduled for 1pm, only to get emails on top of e-mails that the flight delayed over and over. When we were finally on board at 2pm we sat on the plane without any explanation of why we are not able to at least move a bit. We were taking off the plane without another explanation as to why. We had been held back on the plane again for another two hour without still an explanation again why we weren’t moving. We were talking down to, talking about, like we don’t matter. One of the flight attendants was rude, disrespectful and have no regards to our feelings. Finally, we take off which is now after 8pm only to get to Kingston Jamaica after 11pm where our luggage was nowhere to be found. That took us another 2 hours to take care, of which ends in a no luggage to go home with and reach home at 2am. I had been calling as to where my luggage is, I got yelled at, saying it seem like I was getting frustrated and was hang up on. Remember now am in Jamaica, phone calls to USA are expensive and had been on hold for ever, only to come get hang up on, so not only do I have waste time hold on the phone for almost an hour I was treated like I don’t matter and hang up on which just end up cost me money for the calls. Finally, after three days and three nights in Jamaica without clothes and personal items for my family and I. We finally got our luggage after 9pm only to see how broken up our suitcases are, they can’t stand on their own and cannot reuse. So, to sums this all up it was a stressful situation and to tell you the truth I was expecting hostility from the people on board but we have some wonderful people on board that behave very well. JetBlue need to do better not because you can send out an apology that don’t make it better you guys have to figure out ways to work this out so we can have a better communication with your customers. We deserve to treat more than this, we have feelings. Fix the problem because apologies can not only do because people time, money, effort mean a lot to them. Please try and do better for your customers.

Not Verified | Excellent flight - great seat room, good entertainment offering, super friendly staff and a good selection of food/snacks. Flight was bang on time leaving and early arriving! Well done JetBlue

✅ Trip Verified | All delayed travel missed my flight to Bridgetown had to sleep in JFK from 2200 hrs to 1030 hrs next day. I was not offered dinner or breakfast had to move from 3 diffrent gates. Got to Barbados and items stolen from suitcases. In flight service great

✅ Trip Verified | What a disaster. Was scheduled for a red eye at 11:45pm then they pushed that to 12:45 then 1:45 then they stopped communicating with the increasingly anxious passengers. Then we get a cancellation notice at 3am. Then comes another hour+ of customer service being able to get non locals hotels and that’s pretty much all they can do. Can’t even cancel the flight and give a refund. Tell us to call phone number, don’t provide phone number very difficult to find online. Boom 2 hour wait. First and last time with JetBlue, I will never fly with them again. Multiple passengers literally crying out of frustration.

✅ Trip Verified | Jetblue delayed our flight on 7-12-22 at SEA Airport for 2hrs which then cause me to be delayed for my connecting flight in Boston. The Jetblue staff was very rude, we were 2 mins late to getting to gate C12 and the plane was still open. JetBlue staff said being that we were not running we were not allowed to board the plane. Which in return cause us to be left in the airport for 12hrs until the next flight departed which was supposed to be at 6pm but was over 2 Hrs delayed also. Beware of Jetblue, they are terrible for delayed flight and the staff is extremely rude. I have never felt so offended in my life as I did that day the way the agent at gate C12 on 7-13-22 at 8:32am. My family or friends will never fly JetBlue again.