Jetblue Airways

Not Verified | I have never been treated this poorly by any business in my life. After 9 hours of delays, we boarded only to later deplane due to flight cancellation. 10:30 at night they just say “the flight has been cancelled, you can find your luggage downstairs at the carousel.” I later find my luggage scattered in public downstairs. Nobody around to provide direction or assistance. They did not set anyone up with hotel accommodations or really any assistance.

✅ Trip Verified | 8 hour delay at JFK. Still waiting for our flight. The staff here asked for a new plane because the one we supposed to board was filled with contaminants while doing AC repair. Staff asked for new plane at 11am and JetBlue said no even though we're at their hub! JetBlue could have done the right thing today but didn't. Lots of food vouchers. However we cant get home! Seats were super hard on the way over and the flight attendants were rude.

✅ Trip Verified | Horrible this is the second time I fly with JetBlue and their service is just awful. My first flight 3 months ago was delayed 2 hours going to Vegas, and 3 hours going back. Now my flight to Sacramento is delayed 3 hours. JetBlue is the new Spirit, only much more expensive.

✅ Trip Verified | They are so unprofessional and I know the only reason people travel with them is because they are cheap. I am disgusted by their customer service - they charged my card twice and almost created a situation where my daughter was left in a foreign country

Not Verified | Terrible service. The seats were extremely uncomfortable. They pad your ticket with extra fees. I have been flying for 50 years and have never experienced such poor treatment. I will never fly with them again.

Not Verified | We were flying from Boston to Cleveland and due to an error needed to change our flight to an earlier flight that had at least 25 seats available. After calling in advance to make the shift we were told that the change can only be made after modify the day of the flight. On the day of the flight we called and they said that now we will incur a $75 same day fee which was not mentioned to us earlier. We were told to go to the airport to talk to the ticket counter since they may be able to help us more. We arrived to the airport early and talked to a manager, explained the situation and then asked if he can help, knowing that he had authority to wave the fee and make the shift. He bluntly said he won't help us without us paying and that he doesn't care if we remain customers or not. We were calm and respectful and he was very dismissive and rude. We decided to take the later flight only to learn that that flight had a long list of standby passengers. By shifting our seats he would have helped alleviate that problem on the later flight. We fly all over the world and have developed a loyalty to particular airlines and decided to try Jet Blue. It's unfortunate that the manager was so short sighted to see that with a little bit of respectful conversation and trying to help he would not only help multiple customers but also gain support for the airline through word of mouth and we would have elected to use their services again. Now we will let people know not to use them if they can help it.

✅ Trip Verified | I fail to understand why we set rules & why we pay to have extra comforts. Why do we sell more leg room to some if I could just book a flight have no assigned seat and get seated in more space for no extra fee. A family of four sat right next yo me on this flight - I know their tickets were not purchased with the extra as they boarded in group C. Also it’s an exit row which I propose LY always choose due to the age restriction. The son in this family of four could be no more than 14. It’s disappointing as I normally have no issues with this airline but the last 2 flight have not been the best experience.

✅ Trip Verified | This is the worst air line I have ever witnessed in my life. It was my first time flying ever, my flight was at 8:40. Then without even giving us enough heads up it was changed to 10:45. Then they switched us over to a new gate to wait. Then they switched us to a third new gate and told us boarding changed to 11:35. It is now 12:17 and we have yet to board and it got switched to 12:30 without them letting us know on the loud speakers. I will never in my life fly with Jet Blue again; the unprofessionalism was disgusting to witness

Not Verified | I originally purchased my tickets based on the fact that the airline had two seats on one side and three on the other. I purposefully purchased tickets in the back at row 21 so we could sit alone. Which meant we boarded last. I could have purchased seats in row 12 and sat next to another person, but we wanted to sit alone. Our original flight was changed and delayed several hours. When we finally boarded at 10:30 pm, the airplane changed and we sat in a three person row. If I would have known we were going to sit next to another person, I would have purchased the seats in row 12, not 21. So now, we have no bag space, a person sitting next to us, and arriving home at 2 am. Needless to say, I will never fly JetBlue again and will tell everyone I know, to avoid them unless you want the lowest end flight experience. Okay, to be fair, there is a very blurry tv screen in front of me, which perhaps, Frontier and Spirit don’t have.

✅ Trip Verified | Denver to Boston. This is the absolute worst airline I’ve ever dealt with. They canceled my flight because their pilots were at there time limit for flying. So I had to buy a ticket that was triple the price to get where I needed to go. Of course the multi million dollar company can’t reimburse me my 850$ plane ticket because that’s too much of a burden for them. I was then told they would reimburse me 250$ for a hotel room. This sounds nice but unfortunately when you end up paying an unexpected fee of 850 additional dollars, some people can’t afford a hotel room. After talking with countless employees who quite literally sounded like they were all reading a script, unable to think for themselves. They all gave me the same conclusion that there is nothing they can do and as a bonus no one I spoke to seemed to have a person above them to handle this, so convenient isn’t it?