Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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1/10

"Jetblue is the worst"

(United States)

Not Verified | Jetblue is the worst. They claim the aeroplane is being serviced, then after it's serviced, lightning is interrupting take off while you could hear planes lading and taking off, next they have no planes, they put us on the next plane only to be told hrs late you have go back through security interrogation to re book 6hrs later. Lies after lies and pure disrespect.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCancun to New York
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Fighting to get some flight credit back"

(United States)

Trip Verified | Have flown with JetBlue for a while. On my last business trip I had a flight with scheduled departure at 7am with 625 boarding. JetBlue cancelled the flight at 4 am and when I arrived with my ticket on my apple wallet at 6 am, TSA recheck official directed me back to JetBlue kiosk where I was told I had not checked in to the new flight they had just create 2 hrs prior. Looked at my email and there it was! a 4 am notification of a flight cancellation with a rebooking for a flight with the exact same departure time .. obviously this is a scheme to get last minute cancellations on early flights and they managed to book my seat for someone else. Fighting to get some flight credit back but honestly will probably avoid flying with them
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Lauderdale to San Juan
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"must check my bag and pay $35"

(United States)

Not Verified | I bought a round trip flight, normal economy fare. The day I am able to check in I receive an email telling me I am not entitled to a carry one bag because I’m flying economy and must check my bag and pay $35 to do so. This is disgusting behavior designed to extract even more money from customers who have no choice but to pay this charge. There is no one that flies without any bags so actually the fare is $35 higher than the listed price. Typical corporate theft from the public and we are all forced to pay it because there are no laws preventing this and all the airlines do the same thing because they can get away with it. Oh and the flight was an hour late. Maybe I should charge Jet Blue $35 for lateness.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuffalo to New York
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never flying JetBlue again"

(United States)

Trip Verified | Let me check in, pay for my bag, and then let me know it was too late to check a bag. Will not refund my fee for the checked bag I paid for knowing I was too late to check a bag. Never flying JetBlue again. Customer Service defers to their "Terms and Conditions" ... you would think the reps at the desk would let me know it was too late to pay for a checked bag before paying and direct me to customer service for a refund? Refund has to be made prior to the flight taking off, even though they rebooked us on a flight we had to be escorted through security and RUN to our gate to make the new flight. So ridiculous. Will never utilize them again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York JFK to Salt Lake City
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"last time I will ever waste any time and energy"

(United States)

Trip Verified | This is the last time I will ever waste any time and energy with this airline. A 2 hour delay to not only ruin my plans of how to get home from the airport but also in the middle of boarding. The decided to hold boarding after realizing there’s no fire extinguisher on board. Like seriously no one should ever waste their time with this airline. The plane was not cleaned food and cookie crumbs were still under seats. Very unsanitary and ghetto!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Boston
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"their flights are always delayed"

(United States)

Trip Verified | I have been a JetBlue customer for many years and I always liked traveling with this airline. but lately their flights are always delayed and they always let people know at the last minute. I feel very disappointed and I think I am going to change airlines
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to New York
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"can’t believe JetBlue treated me this way"

(United States)

Trip Verified | I had the worst weekend with JetBlue flights delayed and canceled. I have been trying to get home since Thursday. I have been told to wait 2 days to get new reservation. No accommodation offered. After the 2 days I have been told there is no reservation for me. My ticket was refunded and I have to make a new reservation for another day. Unacceptable. Frustration after frustration. My wife had to handle it herself by booking me a trip from Southwest Airlines. I am able to leave today and head home. I can’t believe JetBlue treated me this way. It has always been my favorite airline. Wow. So sad.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to New Orleans
Date FlownAugust 2022
Ground Service 12345
Value For Money 12345
no
1/10

"JetBlue is horrible"

(United States)

Not Verified | JetBlue is horrible. So we have a family vacation to Puerto Rico. Flight from Richmond, VA to San Juan. We had a layover in Boston. But Boston to San Juan Flight was canceled due to maintenance issues. They could not get us on the next flight to San Juan so we where stuck in Boston only to take the next flight to Orlando the next day. They still could not get us on a flight to from Orlando to San Juan so we have to stay in Orlando for a night. Once we got to Orlando they lost our bags. They did send a $50 each travel voucher for each traveler. They can keep that. Also they would not comp our hotel or meal vouchers even though it was their fault the plane ride was canceled due to mechanical issues.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRichmond to San Juan
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"JetBlue is one of the worst airlines"

(United States)

Not Verified | I booked a flight with JetBlue and was scheduled to leave April 2. Upon arriving at the airport, I received a text message stating that the flight was canceled which I ignored because my mom was hospitalized and I needed to see her. When I reached the counter, they informed me that my flight was in fact canceled, and the earliest possible flight available, will be April 4. Feeling so dejected, but determined to see my mom alive regardless, I had to pay $867 with another airline even though I would be getting there later than expected. I arrived at my final destination and learned that my mom passed few hours before I got there. I’ve lost not only the money I spent to pay the fare, but also $80 to pre check luggage. After this experience, I’ve decided that JetBlue is one of the worst airlines and I’m hoping not to travel with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteReagan National Airport to Atlanta
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They wouldn’t cover any extra costs"

(United States)

Not Verified | My 7.15am flight on a Friday morning was canceled at 5am (due to “change of schedule”), after everyone was already at the airport. The 6.30am and 8.15am flights were fine. This was my own bachelor party and they only offered to put me on a flight two days later, missing my entire party. They wouldn’t cover any extra costs for the lay-over nor the change in flight, even to get there 13 hours after originally scheduled.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteNew York JFK to Cancun
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no