Jetblue Airways

Not Verified | My husband and I were scheduled to fly out on the 18th to the 23rd of September. We were previously going on the 9th but due to unforeseen circumstances, we had to delay our trip. But I digress, the 18th was the hurricane and JetBlue pushed us back to the 20th but not extending our stay for 2 days. They shortened my trip. I waited for over 2hrs daily to speak or chat with someone to make sure that everything was a go for the additional 2 days that we lost, but it wasn’t. I called the hotel to make sure that they had power and we were all set. I finally get to my destination and the hotel tells me that they thought I was a no-show and I did not have a reservation. I flew for 4hrs and this is what I hear. I had to call JetBlue while I was there so they can speak to someone to let them know that I did have a reservation. Because the hotel couldn’t reserve the reservation from a 3rd party on the same day, I had to pay for the 1st night. JetBlue is supposed to refund the money. They tell me it will be in a credit. Who says that I will be using them again? I was very lucky that there was a room available that fit what I wanted. I was supposed to have the continental breakfast because that’s what I chose for my initial trip but that didn’t happen. So, I had to pay more money just to eat breakfast which was $76.00 per day after the “$150.00” VIP perk was used up. I paid for the extra legroom but then both ways, the internet did not work, and we couldn’t watch the DIRECT TV on board. What is the point of having it if you can’t use it. This trip should have been for leisure but going and coming was nothing but problems. I know weather is not their fault but since there were so many issues going and coming there should be some sort of incentive. I am angry and frustrated because I was almost in a strange place away from home with no place to stay because JetBlue did not do their due diligence.

✅ Trip Verified | I spend a very large amount of money on very overpriced plane tickets. I paid extra on top of that in order for them to be fully refundable. I received an email confirming this from JetBlue stating that my ticket is fully refundable and will be refunded in the original form of payment if cancelled. I am less then 2 weeks away from my travel date and the island I am traveling to has been hit with a hurricane and is being evacuated so I am no longer able to go. I cancelled my flight and received a refund through travel points rather then to my bank account so I called customer service to fix this. After waiting 65 minutes to get in contact with someone on the phone he was of no help. Told me I was incorrect and by the end of the telephone call he specifically told me that I was "wasting his time" but he "will continue to repeat himself to me for as long as I want" and that he could do that all day. The customer service was horrific and I have never had to end a service phone call on terms like that. It was extremely disrespectful. On top of that the amount of false advertisement on the JetBlue website referring to refunds is unbelievable. It is apparently just an easy way to get extra money out of you with no intention to follow through with what those additional fees are actually for.

✅ Trip Verified | Gate Attendant was very rude, disrespectful, unprofessional, miserable person I’ve ever met in my life. He left us standing for 30 minutes right in front of him and never said good morning I will be with you in a moment. When I did speak to him finally after standing for 30 minutes he kept cutting me off, rolling his eyes and apparently hated that he woke up this morning. When we ask for a supervisor or manager to help us he wouldn’t even call them. This was my first time on JetBlue and last.

Not Verified | We flew JetBlue for the first part of our journey to India. We were supposed to fly from Raleigh Durham to Boston and connect at Boston to Qatar Airways which would take us to India. Our RDU-BOS flight was scheduled to depart at 5:30pm and land at 7:30pm giving us three hours to make our international connection in Boston. The flight was delayed from 5:30 to 6:30, and then repeatedly until the flight only took off at 8:30. During this time, absolutely no explanation was given for their delay. There were 22 total passengers in this flight looking to make the same connection. When we landed in Boston at 10pm, JetBlue said there were 15 minutes in which we could make our connection (scheduled to take off at 10:15) and asked that these 22 people be allowed off the plane first, however, we then sat on the tarmac for one full hour, with no gate available. At 11:30 when we got a gate (note that by this time, we had watched the plane we were supposed to be on taxi by our JetBlue window and take off - they had tried waiting for 30 minutes), there was no jet bridge available to allow everyone to deplane. JetBlue was not only deeply incompetent in this situation, they showed absolutely no regard for the people who were left stranded in Boston at midnight. There were families with children and elderly people traveling alone. No JetBlue employee was available to help people get a hotel room overnight or find out where their checked luggage might be. When we tried to reach customer service, for chat, the delay to speak to someone was 1 hour and 20 minutes and thirty minutes by phone. We are never flying JetBlue again.

✅ Trip Verified | I am writing this review on behave a friend of mine who is still waiting at JFK due to the flight cancelation. I have been traveling all around the world with many different International and Domestic airlines. I make it very simple. Constant cancellation. Their representatives at airports, especially JFK are extremely rude, and unprofessional. They refuse to provide assistance to the passengers who are stuck at airports due to cancelations. I would rather walk to my destination than use this airline to fly there. There is no negative stars but if there was, I would have surely given them -10. Don't fly with this airline.

✅ Trip Verified | I want to thank the crew of flight 1818 for their kindness and care. I was on my way home from laying my mother to rest. I was frustrated with the agent who checked me in, and then had to go through double security and sit in a sectioned of area until boarding. Upon ending the plane one of the attendant remembered me from my trip down some days earlier. Seeing my frustration he asked what was wrong. I explained. After that the entire crew took care of my family and I. I rank their hospitality among the best I have ever encountered while flying. Natalie, Eddy Shondel and Lenny. You guys deserve awards for the tremendous care and compassion you showed. Knowing that we were hurting from our loss of our loved one. You went above and beyond the call of duty. This can never be repaid. I just want to extend the warmest thank you to you all from the bottom of my heart.

Not Verified | New York to Boston. JetBlue would be late for its own bankruptcy! As a Mosaic member I fly a lot. Unfortunately, JetBlue have are delayed around 90% of the time. Time to find a new airline for me, shame because JetBlue was a good airline 5 years ago.

✅ Trip Verified | Old plane (crew announcing as boarded that different to normal and had small overhead bins). My seat back was broken and flew back when touched (passenger behind not happy when it headbutted him). Fortunately, I was moved to only free seat on plane, which had pretty fresh gum on seat belt. Glad it was only a 40 minute flight!

✅ Trip Verified | My family was traveling with 3 kids including an infant and we had the most terrible service/help from flight attendant. Please train your flight attendants to be a bit more accommodating to families with crying infants in flight. Talk about no compassion towards a hungry baby. All we needed was a cup of water to mix formula for our hungry baby, but this New York base crew refused to provide any service until we had to raise our voices. We initially asked kindly attendant Mark for room temperature water for the crying baby, and he went back to inform the other flight attendant of our situation since he was sitting in the back and in charge of that area; however he said when the opportunity came he’d get it. 20 minutes passed so I attempted to go the bathroom to get tap water for my baby, but since the seatbelt sign was on he refused again. Attendant Mark then starts serving paid services (specialty crackers) in our area and still no water for my crying baby insight. At this point I raised my voice as my blood was boiling and hurting for my baby who couldn’t get something as simple as water for our formula. I was even willing to pay or get it myself if no one could help. We would get water during the drink service, but no baby can wait 40 minutes.

Not Verified | Logistically this was the worst flight. Was it the most delayed? No. Was the plane uncomfortable? No. But what bothers me about this airline is they made no announcements to the passengers on the plane about the unscheduled delay until asked an hour into the delay. Never flown JetBlue prior to this flight and never will again. Flights can and will be delayed, but leaving your customers in the dark is bad practice