Jetblue Airways

Not Verified | BUYER BEWARE with JetBlue Airlines. I am truly just wishing I never made a reservation with them. I had a pandemic related travel credit that I have been repeatedly trying to use and getting one useless extension after another. The limitations on travel credit for JB are you can only use it for travel to JB hub (which there are a limited number of). Had a conference come up in the Caribbean - wound up using my credit to attend and a few months before JB cancelled their flight that day changing their departure to a day later causing me to miss my conference. Had to change airlines at significant expense due to late reservation. Now I still had the useless JB credit. Next I had a Florida Keys vacation come up. Perfect. The Keys are a destination on the JB website. Went to check out. No option to use credit. No explanation. Another long attempt to reach a human (never happens) and finally am told can’t use the credit as they use a partner airline to get to the Keys. Fast forward now, finally after a few weeks of research decided to make a trip to NYC solely to use the credit (that’s how useless it was - couldn’t fly anywhere I wanted to go). Made the reservation. Paid online. Got the final splash page confirming my reservation (locator number given) with dates and times stating expect an email conversation. Started making hotel reservations. The next day - all kinds of hotel confirmations. Still nothing from JetBlue. I log in - and it says my reservation was “canceled.” Not by me. Called JB - can’t get a human. Go through their long text and wait process - AGAIN - and given explanation: “It looks like the ticket did not process so the reservation was canceled.” What an explanation. Spent an hour and finally have reservation confirmed. Let’s see if it is cancelled. Worthless company and customer experience. I will never willingly agree to subject myself to the JetBlue Experience again.

✅ Trip Verified | I would not recommend this airline. High way robbers. Rude attendants at the gate. I had medications & food which I needed prior to get in the plane. Came in very early. I was dropped off four hours earlier than my departure. I did not Check in my carry on thinking I can check in by gate. The charge for checking carry on was $35 but when I get to the gate they charged me $65. The staff were rude. They keep pointing to the boarding pass that you are not supposed to have a carry on and giving you a dirty look. They charge me $65 and very pleased with it. The attendant said That I could wait to take a flight at midnight if I wish to go and check the bag downstairs. Oh sure. How pleasant. Last time flying with this airline.

✅ Trip Verified | We had a connector flight through JFK that we were advised we were going to miss and had to rebook due to Fiona in our flight path. We were told we would not get a flight out until the following day at 6am. We asked about vouchers, food, accommodations, putting us on another flight, even potentially cancelling as we could rent a car and drive home from JFK. We were advised that all of this would be taken care of when we arrived to JFK. After several hours we finally landed at JFK. We were made to gather all of our checked baggage and directed to terminal 5 only to find the entire terminal is closed. Lights off, no agents, nothing but sad elevator music playing, completely closed down. People wandered around hopelessly looking for someone to aid them with information and there were no agents manned to the terminal, only airport employees who clearly could not assist us properly. They didn't even know when the next person would be in, at 11pm when we're realizing this issue they told us we could expect someone "maybe around 2 am, we're really not sure." Not that I'd expect them to truly know, they don't work for JetBlue. Because we were made to take our checked luggage we could not pass through security so we were forced to remain in the open public area until who knew for how long. Again, no one to talk to us about anything, food vouchers, accommodations, not even a bottle of water. There weren't even chairs to sit in, only the cold hard tile. People were breaking wheelchairs out of their carrousels to let the senior citizens have a place to sit. My husband now completely triggered by this commotion (PTSD military war vet) found us the safest corner to hole up in, took some clothes out of our luggage and did the best he could to make ourselves comfortable. It was absolutely freezing and I was literally sickened with anxiety and exhaustion. Again, attempting to reach an agent through customer service or chat was simply impossible. Wait times that would take us up to boarding time were clearly not helpful. One of JetBlue's agents did not arrive until 3 am and no one still advised us of food vouchers or anything to assist us. They allowed us to re-check our bags and pass through to our departure gate, where we at least had chairs to sit on and carpeting. Accessible food and water (of our own cost). The customer service we received and frankly are still receiving is absolutely deplorable. To be quite literally just dumped and left stranded without any assistance is in my humble opinion shameful. Delays are to be expected, times are tough, we even understand staff shortages, Covid, all of that; but there is no excuse for the lack of customer service, plain humanity and care that was so blatantly missing here. I finally reached out directly to the President of JetBlue through LinkedIn and she directed my claim to one of her executives. We were met with no recognition of their wrong doing, given a bunch of excuses for why they were closed with links about why we would not have received any assistance if there were anyone there anyway and then offered airline credits for our troubles. Why on earth would that be acceptable? I will never fly with this airline again! Offering credits with a deadline to use them by when one is clearly upset with your service is despicable! We may be just a drop in their financial bucket for but I will continuously share our experience through reviews and social media and book with any other airline from now on!

✅ Trip Verified | JetBlue has just taken 7 hours of my life and I want it back. They have delayed my flight 5 times today because of mechanical issues and they think it is acceptable. I flown on 4 other airlines in the last 9 months and never had this issue. I will never fly JetBlue again.

✅ Trip Verified | The plane was delayed 6 hours. Every other airline carrier was flying out of Fort Lauderdale no problem except JetBlue. They charge you $35 for your carry on back. Horrible experience. I always fly Delta, just because I worked late and wanted to sleep in I messed up my whole Sunday and my whole Monday. I have to drive two hours after I get to Fort Lauderdale. I took a plane where I could drive on daytime but now I have to drive the everglades at night. Worse decision I ever made. It is not a one off event, they are late 40% of the time. Don't make the same mistake and do not fly with jetblue.

Not Verified | The most horrible airline ever! My husband and I had a reservation flight from Minneapolis, Minnesota to New York and from there to Miami, Florida where we had a cruise leaving early in the morning. They canceled our connecting flight from New York to Miami and instead told us we had to get to West Palm Beach which is an hour away and “figure it out.” We arrived at New York at 10am and this new flight was leaving at 8:45p. They made us go through TSA multiple times and each time they would throw away a new item of ours. They would continuously single us out and check us. We only had the boarding pass without a gate number and a seat number and when we were finally given one, we were seated in totally different seats. There attitudes was horrid and one agent said, while my husband and I were trying to figure out the boarding pass to give, “what do you think this is?.” The most horrible airline I’ve ever flew with and will never ever make that mistake again! Disgusting

✅ Trip Verified | My wife and I were flying from EWR to MCO for a 1 week vacation which was booked 3 months in advance. The night of the flight the aircraft experiences some sort of maintenance issue and needs to be checked out. We sit around for hours and eventually are pulled off of the plane due to it not being able to be resolved. My issue is that due to this, we are out a night at our hotel that was already paid for and now we have to pay extra transportation costs to get to and from the hotel due to showing up at 3-4 AM when the car rental agency is closed. Jetblue staff told us to reach out to customer service, who then told us there's nothing that can be done and we just have to deal with it. I was a long time customer with Jetblue but after this experience will never fly with them again. Stay away unless you want to get to your destination late and pay double doing so, all while

✅ Trip Verified |  Dreadful experience. Will never use again. Very poor customer service and extremely rude staff. Website very difficult to fathom. Uncomfortable in every way possible.

✅ Trip Verified | Jetblue hides behind their customer bill of rights, but its more like a lack of rights for their customers. My flight was delayed 3 hours and 40 minutes and they pretty much said, oh well all you can get is a $50 credit - as if I want to fly with them again. When I finally got on the plane it was filthy. I wiped off the seat with a Clorox wipe and could not get the gunk off.

Not Verified | My flight for Jamaica was supposed to be at 8:45am it was already delayed and I spent 24 hours at the airport. I missed my flight to Boston with this connecting flight. I got home a 1:45am the next day. Had to call out of work because of the terrible service. I was at the airport from Friday 5am to Saturday 1:45 next day. JetBlue just apologize and dismiss my complaint because I do not matter.