Jetblue Airways

Not Verified | No USB chargers. Rude staff, would never fly JetBlue again if I can help it. They treat you like you are a clueless stupid person who has never flown before. The ticket was for overpriced especially considering the plane is so dated there are not even chargers. And the entertainment display is extremely outdated and constantly interrupts what you are watching with advertising. Big thumbs down

✅ Trip Verified | Showed up for my flight 3 hours early at Minneapolis airport. Went to the kiosk to print my luggage tags. Kiosk was broken. All of the kiosks were broken. I went to front of line. No one working. No JetBlue employees anywhere. Sign on counter said there hours 8:15am. It was 8:00am At 8:45am still no one working The line was now out the door. I called the number advertised on the counter 65 minute wait. At 9:10am I called the Minneapolis airport to have JetBlue paged. 10min later they all strolled out laughing and joking. I pointed out the time on there sign said 8:15am I was told No we don’t have to go by that as long as we come out 2 hours before a flight we are good. I said the kiosk are not working they all laughed Yes we know. By the time they got the computers on and stopped joking around it was 1hour before I got to security The airlines are surprised that customers are being aggressive on flights. It all starts as soon as we walk up to the ticket booth. You get treated terribly. Then you get to be degraded by the TSA people that could careless. Then you go to the rude people at the gate.

✅ Trip Verified | My recent interactions with Jetblue and their representatives was an extremely traumatizing experience. At the airport for my flight from LA to Boston,at Los Angeles LAX JetBlue domestic check-in gate, I was denied boarding because the check-in agent made the unilateral decision that my service animal, Skylar, was not allowed on board, despite repeated attempts to show her the appropriate documentation in my possession as well as explaining our history together. Her questions and attitude towards me and my experience at the check-in were curt and dismissive to me as a person and insensitive to my condition. I imagine her frustrated attitude was due to the fact that there was a lot of confusion and chaos in the boarding area which added to everyone's discomfort. Additionally, her questions were not in line with the code of federal regulations when she demanded repeatedly for a detailed answer of what service animal I had and wanting for me to say something to justify my disability and need for her. When she considered my answers incomplete, she orally aggressively told me to get out of the line, when all I did was calmly explain my situation, and threatened repeatedly to call the police on me if I did not comply to her demands. The agent then escalated the interaction by saying I was "no longer a JetBlue customer" and calling her colleague (I asked to speak to her supervisor which she refused for over an hour, and only another employee came 1 whole hour later) with a member of LAPD police despite my reasonable answers in the face of her intimidating tactics. When I realized that the CRO was not there to arbitrate, rather support only the agent and not me as a customer, I had no recourse but to fly a different airline. American Airlines check-in counter was in the same area as the JetBlue check-in. The American Airlines agents accepted me as a customer when I produced my service animal documents without further questioning. When I followed up with Jetblue customer service, their agent inaccurately described the events and offered a) absolutely no compensation for what had happened, when all I asked for simply just the cash refund for the flight they refused to let me on, b) they have me stuck with flight credits that I cannot and refuse to use, c) admitted they did nothing wrong or illegal. When it comes to airline travel, I would like to know that those who are tasked with providing a pleasant experience from gate to gate are reasonable employees with proper training instead of discriminatory judgement, especially against a young woman of color with a disability service dog. Failing that, I would expect a reputable company to make right any failings in that experience. The agents are examples of how Jetblue and its employees are callous, rude, and misuse the power and responsibility they have. Travelers, especially those requiring accommodations, should look to another airline as Jetblue does not have any interest in customer safety or satisfaction.

Not Verified | Jetblue by far has given me the worst experience of my life this far. Not only was my flight delayed due to them. Causing me to miss my connect flight back to Syracuse. They put me in a hotel, almost missed the shuttle to the hotel because of how late we landed… once we got to the hotel, I found out we have to find our own transportation back because they don’t have a shuttle running earlier than 6:30am. Our flight left JFK at 6:30am. And that’s not even the worst, once we get to our room at the Hilton gardens Inn there were roaches in on our beds and the bathroom. The bathroom was disgusting with no running water. I checked out immediately as I have 2 small children with me. They were terrified. While I’m the waiting room sitting down trying to figure things out, a roach crawled up my 5 year old daughters leg. I called JETBLUE and was advised by one of their “managers” they couldn’t do anything to help me. After I asked them for another supervisor, she proceeded to hang up on me. The hotel had no transportation and at the time no Uber/Lyft or taxi. I had to take a bus and a train to get back to JFK, all at 1:30am. Once there we had to sit until 7:15 am to get back into another connect flight. A nightmare is an understatement.

Not Verified | Seats are pretty good, with decent legroom. Good IFE, ranging from okay to great depending on how old your plane is. The WiFi didn’t work on my iPad, but that didn’t really matter to me. Food was good, standard for airplane food. Flight was pretty smooth, except for going over the Great Lakes. Pilot apologized for the three hour delay. Overall, I recommend JetBlue.

✅ Trip Verified | New York to Heathrow. Very poor customer service for Mint seats. Food was the worst I’ve ever had! This is typically the bus service in the air. If you want a business class experience, try other airlines. Absolutely not JetBlue!

✅ Trip Verified | JetBlue canceled the first leg of my flight from San Jose CA to JFK New York. This also caused us to miss our flight from JFK to Cartagena Colombia. We were not given a reason for the cancellation. We received notices of delay before the flight and after we reached the airport we were told the flight was cancelled. We were rebooked on an American Airlines flight the following day at 11.30 pm. We needed to get new COVID tests to enter Colombia at a cost of $150. We had to pay for a night at our hotel in Cartagena that were were not there to use. We had to pay for a car that we had booked to take us from the airport in Cartagena to our hotel that we could not use. After our trip I contacted JetBlue to request that they reimburse us for these costs and after submitting all the paperwork they requested they just said they would not cover these expenses. I realize that there is no law that requires airline to reimburse these costs but had hoped that they would do this as a customer service as the flight was not cancelled as a result of weather or act of god. JetBlue doesn’t care enough about customer service to do this. I will not fly them again and I want other to know how they treat their customers.

✅ Trip Verified | Flight 872 on Friday, 8/26/2022. The front lavatory stunk badly. It’s a good thing the back lavatory was in acceptable condition. Seat 16D tray was not cleaned. I requested the lady Inflight Crew to kindly assist. She laid several napkins on top of the pinkish stain and torn napkin stuck on the stain, said “sorry about that”, and something like she will take care of it later. After the drinks and snacks service, she didn’t bother to wipe the tray. I do appreciate her having said sorry and her temporary solution.

✅ Trip Verified | This is to express written gratitude and commend the gentleman ground crew who gave me peace of mind that I would not miss my connecting flight in Salt Lake. The flight could not leave at 10:48. He checked why my layover was only 50 minutes. He then informed me that it’s the same plane to New York and the embarkation gate would be the same gate where we would disembark. He also printed my next boarding pass and handed it to me as I was concerned and mentioned to him that the app would generate my connecting flight’s boarding pass only after the first flight would be completed. I thanked him and approached him again to say how relieved I was because of his courteous and pleasant assistance.

Not Verified | Gatwick to New York, package holiday via Loveholidays. Our family’s experience to and fro the journey on this airline was nothing other than commendation for the airline, the staff etiquette and attitudes, the foods/drinks galore, free snacks provided at the rear of the plane, inflight entertainment, cleanness and serene ambience of the interior of the plane, is something to write home about. It was a great service, and happy to fly them again and recommend them too. A particular host on board, Paul, was exceptionally polite, and made great efforts at enhancing the inflight experience. I observed that Jetblue air hostesses/hosts are given the opportunity to make important announcements about the flights/arrivals, etc.