Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 579 reviews
6/10
4 star Skytrax Rating
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8/10

Iberia customer review

(United Kingdom)

Flew in this morning into Luanda from London via Madrid - Economy. (IB 3167 & IB 6321). The London-Madrid was like a low cost airline - however for economy I found it to be spacious compared to other carriers I have flown. I was very impressed by the cleanliness of facilities in Madrid - compared to other airports. In Terminal 4S however its not abundant in Duty Free but loads of seating and many clean restrooms. Economy - no frills but the seats very comfortable the aircraft restrooms clean and from Madrid to Luanda we were offered a good dinner - including a wholesome breakfast before landing. Staff were very attentive. If you want to get from A to B economically without the frills I would definitely choose them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Iberia customer review

(Spain)

MAD-JFK-MAD. Madrid check in business area as usual fast and easy. Used fast track for security and train to the satellite terminal. I was at the Business lounge short 15 min from check in. Lounge great with plenty of food drinks. Boarding on time separate area for business passengers. Once on board pre-flight drink crew nice departure on time. On board comfortable seating lots of space very nice lunch. The crew was very attentive and wine selection great. On arrival no fast track at JFK terminal 7 (shared with other oneworld partners) big line for passport. On return fast and easy check in at JFK airport fast track for security. Iberia uses the British lounge at terminal 7 very convenient and nice ambience not much food just few sandwiches. Flight again on time same service and nice crew. Early arrival at Madrid bags fast on belt.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Iberia customer review

(New Zealand)

Flying Miami-Madrid-Toulouse was marred by the starting point - Miami - in my view MIA being up with the worst anywhere. Will never go through this again. Iberia is so-so and dull. Check in was painful with unsmiling staff all through and all seemingly a hassle. My travel companion had his miles credited to his AA account but in opting for mine to be added to my Cathay Pacific Gold account the class was later deemed not eligible for award points. Arrival in Madrid was fine but we were glad it was over. Then the connecting flight to Toulouse was delayed several times with Iberia's Air Nostrum the culprit. There was never any explanation. Eventually we did get to Toulouse but much later than intended which then threw out all plans for the of the day. Never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Iberia customer review

(Brazil)

BCN-GRU Economy Class. Old tired A340-300 woeful entertainment (no seat back TV). Got a bulkhead seat so reasonable space but behind appeared tight. Seats old and uncomfortable. Food was simply dreadful and this was flying out of a home airport. The only plus was a friendly crew not common with Iberia. Shared lounge at BCN showers not working limited food but comfortable seating but nothing like the lounge at Madrid which is one of my favourites.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Iberia customer review

(Spain)

Montevideo-Madrid. Check in very fast and easy. Lounge great at Montevideo airport. Flight departed on time boarding by rows and business boarding area separate. Once on board everything great. I was called by my name at all times food great. Manage good sleep. Breakfast before arrival. Bags on belt fast out on a taxi 35 min after arrival.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Iberia customer review

(Spain)

Montevideo-Madrid. Check in very fast and easy. Lounge great at Montevideo airport. Flight departed on time boarding by rows and business boarding area separate. Once on board everything great. I was called by my name at all times food great. Manage good sleep. Breakfast before arrival. Bags on belt fast out on a taxi 35 min after arrival.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Iberia customer review

(Spain)

MAD-VGO operated by Iberia Express. Hassle free check-in and fast-track security was excellent. VIP lounge was great: spacious plenty of food and nice staff. Onboard seating was comfortable and only two rows of seats so ambience felt exclusive and service was attentive. We arrived to Vigo five minutes ahead of schedule. Overall a pleasant experience and I will fly with them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Iberia customer review

(Spain)

MAD-MAN-MAN. Hour plus delay on both sectors no explanation from ground staff or flight crew and a long long wait for bags to come through at Barajas T4 on the return. Air Nostrum have started to charge for catering like their parent company and on the return sector the FAs said they'd run out of all food on the outbound flight. The aircraft was a new and surprisingly spacious CRJ1000 and the cabin crew were smart efficient friendly and spoke excellent English as well as Spanish.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Iberia customer review

(United Kingdom)

Having returned from Peru to Glasgow I have nothing but praise for the efficient boarding at all airports. The food was as good as any other airline and staff were excellent. The only negative was the lack of individual monitors. I don't think the general comments prior to my flight were helpful as I approach my flights with unfounded trepidation.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Iberia customer review

(United Kingdom)

LIM-MAD. Cannot compliment Iberia enough. Staff at office in Lima and at LIM airport incredibly helpful and friendly regarding an issue with our booking which had prevented us from checking in online. Flight boarded on time and departed early. Seats on A340-600 absolutely adequate and provided an inch more legroom than BA. Yes no individual seatback TV but large LCD screens around aircraft more than adequate and most people wanted to sleep overnight anyway. Crew mature and efficient but still charming. Plenty of food (and dinner typical airline fare but tasty and hot) and drinks freely available from crew in galley. Arrived early into MAD. Genuinely couldn't have asked for more and very surprised. Will certainly fly IB to South America in future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes