Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 563 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
4/10

Iberia customer review

DME-LED-DME. Good value for money. Excellent option for those making connection in Domodedovo. First leg operated by Globus (subsidiary I guess). Even though it's only 1h flight a small snack has been provided (and newspapers in Russian). Clean new planes (B738 and A319). Big delay on way back but not the airlines' fault. Would use again.
no
4/10

Iberia customer review

Moscow-Volgograd used check-in kiosks but still had to go to the desk to drop off baggage. A319 clean and comfortable. After take-off flight attendants came around with newspapers (only Russian) then a meal and drink service. Main flight attendant spoke perfect english. Return trip also on A319 aircraft but different interiors - looked very much like Northwest airlines so probably where the plane came from. Chicken or fish dinner served and food delicious. Flight attendants smiling and friendly. In Moscow we were lucky enough to get a gate at the terminal and had our bags within 15 minutes. S7 really does a nice job.
no
1/10

Iberia customer review

Beijing-Novosibirsk. The flight experience was awful. Flight time 6-05am but gates weren't open even there was no crew in check-in till like 6-00 check-in delayed no reason given no one cared it finally started at 6-15am and took another half an hour for the plane to depart. When you get onboard it feels like you've gone back to 90's. The plane is really really old. No tv no radio no nothing. I was not expecting much from this airline but it was way worse - however the food was good and there were two choices.
no
4/10

Iberia customer review

Domodedovo - Barnaul. Night flight in a new A320 seating better than Niki. Surprising amount of food (satisfying quality) for a 4-hour night flight. No onboard entertainment. Online booking and check in at DME went well (we had backpacks and were asked to a separate counter as the regular checkin counters can only handle suitcases). Most S7 staff speak only basic English. Flying to Russian destinations via Domodedovo is recommended because things there go much smoother than at Sheremetyevo where you have to wait a long time and take a bus to change terminals.
no
na

Iberia customer review

Moscow-Rimini return (charter economy). Outbound flight was delayed for 45 minutes but we were warned about this fact by check-in attendants who were very nice and friendly (unusual for Moscow). Boarding normally organised then the bus to our plane A310 inside was bright and clean seats were ok (I'm 192 cm tall). Soon after departure drinks were served - only juices or water. The meal service was fantastic. I must admit that the meal service took them more than 15 hour. Inflight magazine interesting. Return flight departed earlier than expected boarding swift seating was more comfy. Flight attendants were better : very helpful and delivered what you need with a smile.
no
na

Iberia customer review

Domodedovo - BAX Barnaul return. S7 has been hyping their newer aircraft in their advertising but still use their older Soviet planes on most routes. Aeroflot is better but you have to change airports if you fly into SVO Shermetyevo to catch a domestic flight which is not for the faint of heart and not inexpensive ($40 or more) unless you know how to use the cheap bus between terminals. DME is more modern than SVO 2 (but no less a madhouse in the ticketing area) and is organized mass confusion at the domestic passenger x-ray area - keep your boarding pass and your ticket in your hand or say "e-ticket" if you only have a boarding pass and bought on-line; the international departure area is much better especially for those folks with western passports. At DME all the passengers sardined into a bus with no seats to the ancient Tupolev and had to walk up stairs. On the way back however the plane returned to a jetway thankfully. DME was a hellhole a decade ago but has been totally rebuilt (and remains under construction). Seats are extremely tight especially for my 6' 7" frame so I grabbed an empty bulkhead seat and was able to get the spacious emergency exit on the return flight with help from my Russian friend. Announcements on the plane are in Russian and heavily accented English. The emergency exits in the TU are partially blocked by the seats in front of the doors and the seat belts are not like the ones on western aircraft - some kind of loop system that is almost impossible to figure out how to make smaller or larger. The emergency exits have an obvious failure-prone system that is not idiot-proof. The TU also cannot support as much heavy or large luggage in the overheads as a modern western aircraft; they advise only using them for coats and small items. Barnaul is a small regional airport; no English announcements or signage. Upon arrival you need to enter a very small room and show your ticket with the matching luggage stickers to the attendant before you're allowed to leave with your bags. Unlike most American airlines they actually give you food during a 4-hour flight and it's not bad. Upon landing before the seat belt sign is off and even before the plane is even completely stopped at the gate Russians have already been into the overhead compartments and standing. I notice this on international flights with a lot of Russians on board too where exasperated Western flight attendants plead for people to sit down to no avail. Ticketing: they now have e-tickets since 2006. However you can't see the full terms and conditions until AFTER you bought the ticket. Almost all low fares are completely non-refundable and non- changeable when bought on-line. Even if the price goes lower after you bought they will not credit you the difference unlike a western airline.
no
na

Iberia customer review

Domodedovo - BAX Barnaul return. S7 has been hyping their newer aircraft in their advertising but still use their older Soviet planes on most routes. Aeroflot is better but you have to change airports if you fly into SVO Shermetyevo to catch a domestic flight which is not for the faint of heart and not inexpensive ($40 or more) unless you know how to use the cheap bus between terminals. DME is more modern than SVO 2 (but no less a madhouse in the ticketing area) and is organized mass confusion at the domestic passenger x-ray area - keep your boarding pass and your ticket in your hand or say "e-ticket" if you only have a boarding pass and bought on-line; the international departure area is much better especially for those folks with western passports. At DME all the passengers sardined into a bus with no seats to the ancient Tupolev and had to walk up stairs. On the way back however the plane returned to a jetway thankfully. DME was a hellhole a decade ago but has been totally rebuilt (and remains under construction). Seats are extremely tight especially for my 6' 7" frame so I grabbed an empty bulkhead seat and was able to get the spacious emergency exit on the return flight with help from my Russian friend. Announcements on the plane are in Russian and heavily accented English. The emergency exits in the TU are partially blocked by the seats in front of the doors and the seat belts are not like the ones on western aircraft - some kind of loop system that is almost impossible to figure out how to make smaller or larger. The emergency exits have an obvious failure-prone system that is not idiot-proof. The TU also cannot support as much heavy or large luggage in the overheads as a modern western aircraft; they advise only using them for coats and small items. Barnaul is a small regional airport; no English announcements or signage. Upon arrival you need to enter a very small room and show your ticket with the matching luggage stickers to the attendant before you're allowed to leave with your bags. Unlike most American airlines they actually give you food during a 4-hour flight and it's not bad. Upon landing before the seat belt sign is off and even before the plane is even completely stopped at the gate Russians have already been into the overhead compartments and standing. I notice this on international flights with a lot of Russians on board too where exasperated Western flight attendants plead for people to sit down to no avail. Ticketing: they now have e-tickets since 2006. However you can't see the full terms and conditions until AFTER you bought the ticket. Almost all low fares are completely non-refundable and non- changeable when bought on-line. Even if the price goes lower after you bought they will not credit you the difference unlike a western airline.
no
na

Iberia customer review

Moscow to Novosibirsk return Economy class. Aircraft IL86 (about 350 passengers). Transfer from Moscow to the airport (Demodedovo) long but well organized (subway green line + microbus). In the airport the flight was not shown in the departure list. I had to contact the information desk. The staff in the airport is generally available in Russian only. Foreigners who are not Russian fluent may encounter problems in this matter. On the other hand flying conditions were much better than I supposed. Chair comfort fair; much better in comparison to those I encountered during KLM flights from Amsterdam to Singapore and from Amsterdam to Delhi. Meals were quite good. Aircraft clean. Foreign passengers may encounter difficulties to contact stewardesses. Only one of them was able to speak English. During the return flight old aircraft chartered form another local airline and flying conditions worse than during onbound flight. General impression: better than I supposed "three stars".
no
na

Iberia customer review

Moscow to Novosibirsk return Economy class. Aircraft IL86 (about 350 passengers). Transfer from Moscow to the airport (Demodedovo) long but well organized (subway green line + microbus). In the airport the flight was not shown in the departure list. I had to contact the information desk. The staff in the airport is generally available in Russian only. Foreigners who are not Russian fluent may encounter problems in this matter. On the other hand flying conditions were much better than I supposed. Chair comfort fair; much better in comparison to those I encountered during KLM flights from Amsterdam to Singapore and from Amsterdam to Delhi. Meals were quite good. Aircraft clean. Foreign passengers may encounter difficulties to contact stewardesses. Only one of them was able to speak English. During the return flight old aircraft chartered form another local airline and flying conditions worse than during onbound flight. General impression: better than I supposed "three stars".
no
na

Iberia customer review

Moscow DME to Nizhniy Novgorod. Check-in at DME fast the agent couldn't really handle my swiss passport and was unable to find my e-ticket in the system and called someone else. In the end 3 people were searching me in the system. After a few minutes some staff member took my passport and disappeared - eventually she came back saying "everything's ok" and gave me the passport and the boarding pass. My Russian is as bad as their English so it was a bit hard to communicate but they were very friendly and not at all "sovietish". A fourth young employee came and asked if I spoke French so we could speak to each other. Basically everything was settled. I don't think that people working on check-in counters of Russian domestic flights need to speak English so I wasn't disappointed or stressed by this fact. Flight was on a relatively old B737-500 with new style interior. My seat was a bit broken it automatically reclined. Security instructions professional in English and Russian. Security card original looked like a folded menu card in a restaurant. Service prompt and friendly. Served a drink of choice and no meal as it was only a short one-hour flight. Flight price was about USD 40.00 booked conveniently online.
no