Iberia

Iberia changed my flight 3 times, would not offer a refund, only offered me airline credit. Submitted a complaint, 3 months later no response. Legroom was terrible and I was asked to pay 10 euros for food which was already included in my ticket. I was also asked to pay 30 euros to check in my bag on my first flight, but it quite clearly said on my ticket and booking confirmation that it was included! I had to go and find wifi in the airport to download my booking confirmation and then wait in the queue again. I showed the check-in assistant who looked and just said "oh ok then, sorry". My return flights were with BA which were significantly better, and no ridiculous charges for food or luggage. However it is my understanding that Iberia and BA are in fact the same company, so I'll be avoiding both from now on and I recommend you do the same.

I am normally travel in business class but this time I came back to Sao Paulo in Iberia economy. I have to say that everything was fantastic. A good seat, a new plane ,very nice hostess and very nice food. Really was very surprised and have to say that it was fantastic. The only thing a very impolite ground floor staff where I changed my seat.

New York JFK to Madrid. Iberia business product is becoming very good. Check in very fast, no lines. Fast track at JFK, in the lounge short after 15 minutes of arriving at the terminal. Boarding on time, nice cabin staff on Iberia. Pre-departure drinks and magazines. Purser introduced herself short after seating. Hot towels and menus fast, since a 6 hour nigth flight to Madrid, they serve dinner quickly. Very nice meal and wine selection. Breakfast before arrival, but did not taste it, most of us sleeping. Asked for and expreso 20 min before landing and no problem. Arrival 30 min before schedule time.

Lisbon to Brussels via Madrid. Iberia uses the horrible Blue lounge at Lisbon airport : dirty place, old damaged chairs and poor food and drinks. "We do not have ice" paper message was attached on the door. Lisbon to Madrid is a short flight, decent hot breakfast was served with hot croissants and friendly flight attendants. Iberia lounge in Madrid was good, ample choice of drinks, also wines and some decent food. Madrid to Brussels difficult boarding of a nearly full A321 - departure caused a delay of some 25 minutes. Plane was clean, no pre take off drink, but a hot meal was served with 2 choices. A friendly but rather slow service and a second drink must be requested, however Spanish digestives were available, served out of full size bottles. Arrival with some 10 minutes delay. Luggage delivered after some 15 minutes

Amsterdam to Lagos via Madrid. My first time with Iberia and probably also only time. The flight to Madrid was ok, but the seats were the worst I've ever seen, so small I could never fit (I'm close to 2 meters tall). I've never experienced this before - there was just no way that I could fit between 2 seats. After complaining I got an empty seat next to me in a different row, but I can't imagine the horror it must have been if this wasn't an option. Next to the poor seats, the aircraft was very dated, there was no entertainment at all, no flight info, nothing. They also did not check any carry on luggage, which meant people took enormous bags with them that would never fit in the overhead spaces, resulting in bags being squeezed between empty seats. Crazy! On the way back from Lagos this was even more extreme; they 'kind of tried' to stop people with more than 2 huge carry on bags, but again it was chaos inside the half empty aircraft (bags everywhere). Never again!

Bogota to Madrid, economy with added extra legspace seats. Online-check-in didn't work for me. Check-in at airport and boarding chaotic. Allow to be at BOG 3 hours before departure. Plane new and clean. Good individual entertainment-system (mine had to be restarted all 30 mins). Sat for 90 mins in plane after scheduled departure, and no apology by captain. Attendants didn't pay attention to passengers. Arrived 50 mins late into MAD. Will not book them anymore.

Staff not very friendly but professionnal, great flight safety (the pilot made announcements to reassure the passengers if necessary: turbulences, delays etc..). The plane took off late but we arrived on time. Service on the ground is not great in Madrid. Food was ok, seats a little small but nothing unusual for such a price, and best of all: we forgot our tablet on a plane and they sent it back to us. Cheap and really ok, I recommend if comfort isn't your priority.

Online Check in wasnt possible. Check in at Iberia counter in BCN very quick and professional. Boarding a bit chaotic, but in time. Seat-space for 1,90ms very tight, but for 1,5 hours was okay. Drinks and food like low-cost airlines, just for payment. Anyway for 1.5 hours possible to stay without. Flight on time. Just one thing disturbing - staff is really very weak in its abilities in English. Not understandable at all. Plane clean and looked well maintained. Pleasantly surprised about them.

Booked 3 months in advance and 520 EUR per person are reasonable for flights to BOG. So we added even prebooked seats at exist rows (35-65 EUR per flight and person) - highly recommendable! Iberia-flights to non-Schengen starting in MAD at satellite Terminal T4S - not very convenient to reach - plan extra time - min 15 mins compared to T4! Boarding in groups, however, in reality completely chaotic - no announcements, so everybody pressed himself to the gate. Because of that departure 20 mins delayed. Seats at exit row very pleasant, this A340-600 had the new entertainment system. Individual screens, a lot of movies, even in german. Offering also Wifi and connectivity for also reasonable prices (but didn't try). Meals tasty (one dinner - choice: meat,chicken or vegetable) and two snacks and drinks without limitation. Arrived in BOG with 30 mins delay due to heavy winds over Atlantic - however, unexpected relaxed and felt well. Will book them definitely again to south-America!

Iberia economy class from Chicago to Madrid. Seat numbers 14L/14K. The flight was completely full. Pretty good seats, knee room was adequate, but not generous. The plane left about 30 minutes late. The flight crew was so, so, served a dinner and disappeared. Mostly a night flight, so most people were sleeping. I wished they should have served some beverage and water, periodically. The atmosphere was very dry. The seats were fairly comfortable, the entertainment system had a good selection of recent movies to watch. I made the return flight three weeks later in October on the same type of A330 aircraft. Seats 11L/11K. There was less knee room on this flight, for some reason. The flight crew was much more attentive and friendly. This was a day flight, so they served a lunch. We also had a sandwich wrap before landing. There were several beverage services. All in all a pretty good flight, very smooth, and landed twenty minutes early. The price paid was reasonable compared to other airlines. Comparing this flight to other European flights, I have taken recently, it was about as good as it gets in current economy class.