Iberia

Flew Iberia from Madrid to New York JFK. Check in at Madrid airport was fast, no lines. Fast track for security and I was at the lounge 15 min after arriving at the airport. Lounge nice, breakfast buffet with lots of hot and cold choices. Boarding on time. Priority boarding line empty. FA's very nice on board. Window seat feels very private and comfy. Great IFE, but limited choices compared to other airlines. Good selction of movies. Great on board selection of wines and lunch. Got a good rest on an 8hr flight. Arrival in JFK T7, not my favorite terminal but fine. On a taxi 40 min after arrival to the city.

Athens to Rio de Janeiro return via Madrid with Iberia. All flights on time, crew smart looking and good service provided. Food and drinks provided on the long haul flights, nothing served on the medium haul ones, but available to be purchased. Smooth transit in Madrid Barajas T4. Seems like the service has been improved a lot. Pretty well organized and orderly embarcation of the aircraft. Good flight information provided by the captain. Impressive in flight entertainment system on the A330. Can't really fault Iberia on my recent trip.

New York to Alicante via Madrid return on Iberia. It's robbery for an airline to ask for an additional $45 to select a seat, especially when a passenger can be responsible to check in online. I prefer a seat with a wall behind me since I'm not a fan of touch screens on the backs of seats. Needless to say, the flight over got me no sleep as the person behind me played a quick tap game all night long. The almost non-existent leg room added to the misery of an uncomfortable flight. I had been hoping that the chaotic departure gate boarding in JFK would be the only disappointment. Thankfully, the return to the US was better. On that flight, I appreciated how the pilots kept us informed of the extra hour we'd need to fly in order to have a much smoother flight. The attendants also seemed more willing to be friendly on that leg of the journey.

Chicago to Madrid with Iberia business class. Excellent service, nice design of Business cabin and seats. Food is below average though. Decent amenity kit. Limited internet usage for free. Nice shower and breakfast upon arrival at the arrival lounge at Barajas airport of Madrid. I would definitely fly again.

I flew Iberia from New York to Madrid. The check-in at the BA terminal was very efficient for JFK, which is always congested and inefficient. And that’s where the positive surprises stopped. When I boarded the A330-300, it feels crammed. Sat down in my biz class seat and found the seat to be very dirty. There were crumbs and small pieces of garbage on the floor, my IFE headset was very greasy when I pulled it out of the holder, as if it hadn’t been wiped. Given how short this night flight is (6.5 hours) I wanted to have a good meal and a good, quick, rest. The presentation of the menu looked very promising. Fresh design with great options. The taste however wasn’t that extraordinary, aside from the Spanish wine which I loved. The seat is also a bit awkward. It’s slightly on the short side for my 190cm body. There is very little storage space and is a tad narrow. IFE was good and easy to use, but with not many options. Overall, I was expecting much more from Iberia. Everything, from the seat, the plane, the service, the catering, the entertainment options is middle-of the road. Not terrible, but definitely nothing to brag about.

Pleasantly surprised with recent Iberia flights from Bogota to Madrid return. Despite the fact that in Bogota the inbound plane was late because of the weather, the outbound flight managed to land on time in Madrid Barajas. The price was good for the high season, planes are modern and have an excellent entertainment system, Food was OK, wine for free, flight attendants ever present. Would consider flying with Iberia again.

This was my first time flying to Israel on an airline not named El Al. What have I been missing all this time? This Iberia flight from Madrid to Tel Aviv was punctual, food and service was good (even with a special meal) and the AVOD entertainment system had a very good selection and an ample-sized screen for economy class. All told, a very good experience. I would definitely fly Iberia again, and I certainly would recommend them over El Al, even though it requires a stop in Madrid.

Madrid to Bogota. Second round-way flight on the new Iberia Business class cabin. On the outbound flight everything went perfect: fast check-in and luggage drop off, fast security control thanks to fast track service, nice VIP lounge in Madrid Barajas T4. Onboard very friendly staff. The food was excellent (for a plane) and so was the wine selection. The seat was very comfortable. The only negative things were the WiFi (unstable and expensive. The free 4MB ticket was not enough) and the IFE choice (very limited). On the inbound flight the food was less good but fair enough. In both flights we were on time even if the departure was delayed.

Madrid to Manchester. The leg room is tight but the design of the seatback pocket gives a few more centimetres and the seat itself is relatively comfortable. Iberia was cheaper than Ryanair on the same route, and the price we paid included 23kg of hold luggage and two pieces of hand baggage each. Iberia ground staff at both baggage drop and boarding were curt and impatient, you now have to print your own luggage tags and a surly, scowling monolingual matron barking orders doesn't ease the rather complicated procedure. However, once onboard, FA's were charming and had excellent language skills in Spanish and English; although their failure to ensure that passengers switched off electronic devices and had their window blinds up during take-off and landing gives cause for concern - moreover several passengers near to us had coats and bags on their laps during take-off. Fifty minute delay departing due to air traffic congestion, but only twenty minutes late landing into Manchester. Expensive and limited buy onboard food and drink service.

Manchester to Montevideo via Madrid. I booked the flights early in the year and a few months later Iberia changed the longhaul flight schedule and my original dates were no longer possible. Rebooking was a big hassle and the first person I had to change the reservation was useless, the second one a bit better but I ended up having to cut my trip short 3 days. Flight from LHR to MAD was in a super plane but then we got on the long distance flight from Madrid to Montevideo and it was all downhill from there. My seat was broken and I basically sat on a metal pole for 13 hours. On the way back same old plane and my seat was broken again, this time I couldn't recline. This time they showed a couple of films but like on the flight to Montevideo no flight information. Food was poor on both trips and on the MAD to LHR route we even had to pay. Nobody walked through with drinks on the long haul - you had to get out and get things yourself and climb over sleeping passengers to get out. On the way there the steward was nice but on the return flight the steward was rude and told off my little girl for going to the toilet and made her cry. The connection to Manchester on return was also bad - 3 hours connection time in LHR for the 30 min trip to Manchester after already travelling 17 hours. I liked getting the gates for the connecting flights texted to my phone but guess all the other big airlines do that too now. So next time I go to South America I won't be flying Iberia. It was the cheapest option to get to Montevideo at the time but now I wished I spent a bit more for better planes/service.