✅ Verified Review
| London to Valencia return via Madrid (out in economy, return in business), return with minimum connection time (1 hour). LHR-MAD flight was mediocre and the attitude of the crew left a lot to be desired, particularly their attitude to safety. MAD-VLC was delayed by 30 minutes with no information given (at one point, gate stuff packed up and left) which meant we arrived too late for our car hire. Inbound VLC-MAD flight was delayed due to weather, and later air traffic control. When enquiring about our connection, the gate staff at VLC refused to do anything and informed that everything had to be done in Madrid. We called the helpline and were told that nothing can be done to rebook onto a later flight either. VLC-MAD in Business Class had no service, the seat-belt sign was left switched on for the whole flight. With the seats on the CRJ 1000 being the same as economy there was no point paying extra. Upon landing in Madrid, nobody was there to meet our flight. We approached the customer service agent in the T4S lounge and were told they could find no seat for us (economy or business) until the next day. We found seats on Iberia Express but the agents maintained that they could see no availability. We then had no choice but to pay for the seats on Iberia Express in cash just to come home that day and throw away our business class Iberia flight home which we had missed. We were told when we called the call centre that the back office would have arranged us a new flight already knowing we'd miss our connection - obviously, this wasn't the case. We made it in time for the MAD-LHR flight, but because assistance was not given upon landin- we did not make it in time to the plane.