Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 310 reviews
8/10
5 star Skytrax Rating
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10/10

Hainan Airlines customer review

(Belgium)

Trip Verified | Brussels to Beijing. The cabin the staff was helpful and super nice, very good food, every call they came to see what I asked and I was well served. I recommend this company but especially the staff they are very well trained. I still hope to go with them. Le personnel de l'avion était serviable et super sympa, la nourriture trés bonne, à chaque appel ils sont venu voir ce que je demmandais et on m'a bien servis, Je recommande cette compagnie, mais surtout le personnel ils sont trés bien formé, j'éspere encore partir avec eux.
AircraftA330-300
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBrussels to Beijing
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I had a very relaxed flight"

(United States)

Trip Verified | Los Angeles to Chengdu. That was my first time to try this airline because it has very competitive airfare for my immediate flight. When I arrived in airport and checked in, just for curious sense, I asked how the business class seat would be, the staff told me the seat is a flat bed so I had no hesitation to pay $1200 for business class upgrade. I got a very nice, spacious seat which can be adjusted to a flat bed. The flight attendants are very sweet and thoughtful, very patient to take care of my request on my first late meal. The food are best among of the airlines I ever took. Fresh and a variety of foods. I also get a travel kit for washing and skincare, more surprised me is the pajamas bag, very elegant. For headphones, they also put note on the card. I got a chance to have a chat with one of attendants 4 hours before landing, she is very proud of working for Hainan Airline. I felt the great future for Hainan Airline since they have a whole package to win. I had a very relaxed flight and will keep Hainan Airline on my first option from now on. Special business class.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLos Angeles to Chengdu
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a happy surprise to me"

(China)

Trip Verified | Beijing to Tel Aviv. The HNA lounge in Terminal 2 Beijing Capital International Airport was a happy surprise to me already, the wines and the massage chair impressed me. Since it was the first day after the Chinese New Year holiday, I was the only passenger in the business cabin, and inevitably spoiled by all the flight attendants along the way. I did not eat too much, however the beef noodle was delicious.
AircraftA330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBeijing to Tel Aviv
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"recommend Hainan Airlines"

(China)

Trip Verified | Beijing to Prague. The staff are professional and attentive, and the onboard experience has always been impressive for international flights. I'd recommend Hainan Airlines to any traveler and would like to thank Hainan Airlines for offering such amazing services.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to Prague
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"highly professional crew"

(Germany)

Trip Verified | Beijing to Berlin. A highly professional crew and very obliging service. Above the expected standards and highly recommendable. The food and the seats were accordingly to a high business travel standard. Choice of inflight entertainment was not hitting the standards of western customer demands, and could be improved.
AircraftA330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBeijing to Berlin
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"professional, flawless team"

(China)

Trip Verified | New York to Chongqing. Seating is perfect, design of business cabin is based on fish-bone seats, provides a flat bed seating with excellent bedding lines. Bose noise-canceling earphones. The crew members on my flight is helpful, professional, flawless team. They have a number of snacks, drinks, alcohols. The inflight movies are all latest, with multi-languages subtitles. I will recommend Hainan to anyone who will fly US-China, their top notch hardwares and flawless services make my day compared to other competitors.
AircraftBoeing 787-9
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteNew York to Chongqing
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"staff are very kind and helpful"

(China)

Trip Verified | Chongqing to Guangzhou. Hainan Airlines ground service at Chongqing is operated by airport but the staff are very kind and helpful. My flight used Boeing 737-800 to fly to Guangzhou. We boarding on time without delay and arrived to Guangzhou 15 minutes early. Cabin crew provided a dish of spicy chicken noodles and bottle of water. All in all, Hainan Airlines is better than other airlines in mainland China.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteChongqing to Guangzhou
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"my best international flight"

(United States)

Trip Verified | Beijing to Boston. I have to say this my best international flight experience. Flight attendants is really helpful and nice. They tried their best to meet passengers' requirements in a high-quality manner. The cabin is kept in a clean manner. Food is also good, which contains proper combination of fruits and protein.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to Boston
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Seats and interior need a refurbish"

(Germany)

Trip Verified | Beijing to Berlin. Flight starts with a nice friendly Boarding, with chef on the plane who introduce herself and informs you about the Dinner. Seats and interior need a refurbish and there is no Wifi available, what is really not nice. Service was really good.
AircraftA330-200
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBeijing to Berlin
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"honest, caring attitude"

(Australia)

Trip Verified | Changsha to Sydney. I can only praise this airline and the cabin crew for their honest, caring attitude to the customers. The service I have received on two recent flights has been outstanding from the food supplied, their caring nature and assistance with any issues you have. Top class.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteChangsha to Sydney
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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