"Very disappointing experience"
1 reviews Junyou Lim (Singapore)
✅ Trip Verified | Singapore to Haikou on 15 December. No selection of seats available online. I called the hotline in China and was advised that I can do so upon check-in. At Singapore check in, I wasn't able to select my seat and was allocated an aisle seat at the second last row of the plane very near the 2 toilets. We were given two food choices and I found both horrible - tasteless chicken breast macaroni and spinach or meat sauce noodles with assorted dim sum and vegetable. No in flight entertainment or seat power socket. Leg room was decent but my seat wasn't very comfortable. No in flight magazine at my seat. Flight attendants were polite but seemed overworked. Overall I would rather pay to get better seats and better food (on LCCs) than what Hainan airlines offered me. Very disappointing experience.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Haikou |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Inflight the service is good"
E Bazardo (Mexico)
✅ Trip Verified | Mexico City to Beijing via Tijuana. Booking the ticket was not easy with unfriendly website and selecting a seat was not possible until check in. The flight was delayed for 8hrs due weather and Mexico City ground staff did not help, with the fact that it was a weather delay and this was not their fault. Inflight the service is good, the flight attendants are attentive. The inflight entertainment is outdated, lacks variety and does not compare to other 5 star airlines. The food was the worst food I have had. The seats are okay.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Mexico City to Beijing via Tijuana |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"flight was comfortable"
4 reviews E Bazardo (Hong Kong)
✅ Trip Verified | Beijing to Mexico City via Tijuana. Boarding process was okay. The seat was as promised one with extra leg room which I was unable to book online and had to pay before boarding the plane. The flight was comfortable, the extra leg room seat I think is absolutely worth the price. My food was chewy and saucy, the taste and temperature were not appetizing. The transit stop in Tijuana was weirdly organized as you must go through security again and if you have any liquids or duty free previously bought they may be confiscated. The flight from Tijuana to Mexico City has a new set of crew which are equally good as the last.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Mexico City via Tijuana |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"excellent service supplied"
1 reviews H Lin (China)
✅ Trip Verified | Beijing to Boston. Very impressed by the excellent service supplied by Huang. She is smiled and asked what I needed. She answered all questions asked. We really appreciate her service. I enjoy this trip with Hainan Airlines
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The flight crew was nice"
Wei Xing (United States)
✅ Trip Verified | Beijing to Seattle. The flight crew was nice, friendly and very helpful. Especially the cabin manager, her service and smile impressed me. Hainan Airlines are my first choice for trips. Definitely give them 5 stars and will recommend to my family and friends.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Seattle |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"thankful for the staff service"
Fan Zhu (United States)
✅ Trip Verified | Chicago to Chengdu. I am extremely thankful for the staff service on that flight. This experience started disappointing, because wrong information was given when customer service number was called (twice) leading to delay in check in process, and I was not able to attend things as planned. A staff (in chef uniform) remembered me and greeted me. Once she heard about my bad experience, she started to make up for her colleagues mistake immediately. She had given me her personal heat pouch to help me with my headache and shared snacks with me. She offered hot water to me, and asking if I need anything that might help with my headache.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Chicago to Chengdu |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I had a pleasant experience"
Aldo Reza (United States)
Not Verified | Los Angeles to Shanghai via Xi'an. Overall I had a pleasant experience with Hainan. When I was at the counter checking-in, the customer service rep. even made a joke about me wearing a lot of blue. The staff on board were generally friendly and approachable the whole time. I was pleasantly surprised they had some good indie-electronic music on board, especially from one of my favorite artists. The only thing was the width of the seat for a long-haul flight which felt a little small; but this was still alright as the flight was very affordable.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Shanghai via Xi'an |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Qin Tian (China)
✅ Trip Verified | Had an amazing experience with on my trip from Chongqing to Los Angeles. This was my first time experiencing Hainan Airline and the cabin crews were some of the best I have seen. They were always there when you need them, and make sure that you had an enjoyable time throughout the trip. The hospitality of the cabin crew and the 787 airplane were memorable, and the experience overall is impressive.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Chongqing to Los Angeles |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"deserves its 5-Star rating"
Tim Downing (United Kingdom)
✅ Trip Verified | London to Changsha return. I just got back from a trip to Changsha. This airline is exceptional and thoroughly deserves its 5-Star rating. The check in staff were friendly, the seats fantastic, the food, restaurant standard with superb wines and the crew on both legs were charming, helpful and friendly. I have no hesitation in recommending them and looking forward to my next trip with them in the new year
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Changsha |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I would love to fly again"
20 reviews Suhail Kazim (United Arab Emirates)
✅ Trip Verified | Beijing to San Jose. This was my first trip with Hainan Airlines and I can give it 5 stars for its in flight service. The preflight issues were awful and online check in was impossible. The airport check in left a lot to be desired. We boarded to a remote stand by separate bus for business class but boarded together with the crowd. Onboard it was a different experience. The seats were herringbone type which were spacious. The crew were very nice and the menu was excellent. For me it was a treat actually to see no pork items in it. It was like dining in a high class Chinese restaurant at 35000 feet. They offered pyjamas even for us. There was no WiFi but the IE was very good. The toilets were spotless and we landed in San Jose which is a wonderful small airport to arrive into USA from an international flight and avoid the horrors of JFK or LAX. Overall I would love to fly again with it mainly for its inflight service.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to San Jose |
| Date Flown | October 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
