"meals which satisfied me"
1 reviews Ziyi He (China)
✅ Verified Review | Beijing to Las Vegas. Three meals are provided during the flight include two main meals which satisfied me. Boeing 787-8 is in a good condition and their entertainment system uploads with new movies.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Las Vegas |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a very enjoyable journey"
C Rankin (Australia)
✅ Verified Review | Short two hour flight from Haikou to Bangkok on a sunny morning. Check in at Haikou was simple and efficient. After security, we made our way to the lounge on the first floor. The lounge is simple and clean, with seating for approximately 30 passengers. The food is average, no alcohol (it was 8am so no problem there) and the food was quite stale. We were the only two people in the lounge. When the time came, we were called to board the plane and were escorted by a lounge attendant to the front of the queue and lead directly to a private vehicle to take us across the tarmac to where the plane was waiting at a remote stand, avoiding the bus ferrying other passengers. Nice touch. The plane was a standard Boeing 737-800, not old, not new. There were 8 seats in the business class section and we were the only passengers in that cabin. The seats were generously spaced with plenty of legroom (I'm 6'5). The service on board was friendly and efficient. Food service was good, the quality of food was good but not great. Upon takeoff, we circled just north of the airport (over the mainland) for 20 minutes before setting off for Bangkok. Strange and ultimately caused only a minor delay arriving into Bangkok. Overall, a very enjoyable journey with Hainan airlines.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Haikou to Bangkok |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it's a great experience"
1 reviews Xiaohong Qiu (China)
✅ Verified Review | Beijing to Chicago. I like how this trip provides three meals instead of the common two meals on the international flights since I get hungry in the middle of the flight. The flight attendants are really funny and nice. Overall, it's a great experience.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Chicago |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"smooth and very natural"
10 reviews Weichi Liu (China)
✅ Verified Review | Beijing to Brussels. After taking off they served a meal, I ordered lamb chops and tomato soup, the taste was not stunning, but not too bad, in line with business class meal standards. The flight attendants are very kind, young, feeling very smooth and very natural. I did not get the cabin manager greetings or concerns. But even so, the flight attendant worked really hard.
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Brussels |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flights were really pleasant"
3 reviews J Ranille (Belgium)
✅ Verified Review | Brussels to Shanghai via Beijing. We all have high expectations when we choose an airline with a good reputation. And, this time, Hainan did not disappoint. It wasn't perfect, but all flights were really pleasant, no doubt about that. Ground and inflight crew members were nice, friendly and helpful, sometimes communication wasn't super easy, but I'm just getting picky. The big plus was probably the comfort, both in the A333 and Boeing 787, the seat space was impressive. Seated, I wasn't able to touch the next seat in front of me with my feet, that was hugely appreciated when it was time to sleep! The night was really one of the best I spend in a plane! You're still tired upon arrival, but way less than I'm used to. The crew does its best to take care of you, they are attentive to all your needs and always smiling. Good quality of entertainment, I had some trouble to use the wifi in the 787, but, nothing major. Food was good, nothing to complain, good choice of food and wine, good product, I was pretty happy after each lunch. The security briefing is really strange, bordeline creepy, airlines are trying to be original about it, which I can understand, but this one was too much.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Brussels to Shanghai via Beijing |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"politeness of the staff"
1 reviews E Gan (United States)
✅ Verified Review | Chicago to Beijing. Good service, pleased with the blankets and other materials provided, and the politeness of the staff. The entertainment was well rounded, the TV in the front seat had games and movies. The food was good, especially the dessert, and with prompt collecting service and generous drink/refreshment service.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Chicago to Beijing |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"enthusiastic service of the crew"
10 reviews Weichi Liu (China)
✅ Verified Review | Las Vegas to Beijing. The airport in Las Vegas is very small, the lounge opposite the gate, the gate is E2. After boarding only to find the crew turned out to be the same as my flight from Beijing. Seated soon also sent a vial of mineral water, and made a greeting. In the 12.5 hours flight, staff maintained a consistent high-quality services. Because it is already late at night I just eat the breakfast before arrival. Thank you for the enthusiastic service of the crew.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Las Vegas to Beijing |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"like to recommend and thank"
S Marimov (Israel)
✅ Verified Review | Beijing to Tel Aviv. I would like to recommend and thank the wonderful Cabin Manager together with her team served us during the flight number HU7957 on 12-September. A lot of empathy, high professionalism and allow us to feel like we are at home. They did not stop for a moment, keep asking us if you need something and took care each and every problem / request we may have. Such wonderful staff make the different when choosing company to fly with- so thank you Hainan.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Tel Aviv |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"most comfortable air journey"
10 reviews Weichi Liu (China)
✅ Verified Review | Beijing to Las Vegas. The first time I chose to fly with Hainan Airlines flight to US, that's the best flight experience. The seat is spacious and comfortable, and entertainment system made my journey colorful, food tastes good, flight attendants are very hardworking and helpful. I think HNA is the best airline in China. Thank you very much for all the crew of HU7969 for the most comfortable air journey with you.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Las Vegas |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Service was excellent"
Karen Deitch (Israel)
✅ Verified Review | The first time flying return Tel Aviv - Beijing. Both flights took off and landed on time. The seats were very comfotable with extra leg room. Service was excellent with staff serving food and beverages the whole time. The food was ok for airline food, we were given 2 meals with 3 options for the main meal. On our outward flight there were no options when they got to our seats, but we were woken up especially later to make sure we were first to choose from the breakfast menu. There were drinks and snacks in the back of the plane throughout the flight. Toilets were constantly cleaned by the staff. In house entertaininment was sufficient and we saw some new English speaking films on both flights. We were very pleasantly surprised by the high standards and low price and hope I have the opportunity to fly Hainan Airlines again.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Tel Aviv |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
