"better than Air Canada"
1 reviews Zongzheng Lin (Canada)
✅ Verified Review | Beijing to Calgary. Everything is perfect. Hainan Airlines is the best airline of mainland China. I take almost all the airlines to Canada it's even better than Air Canada. Food is very tasty and delicious and service is kind and let you getting comfortable.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Calgary |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experience is pretty decent"
1 reviews H Shan (China)
✅ Verified Review | Beijing to Las Vegas. The flight was delayed for 30 minutes due to the air traffic at Beijing, but the flight arrived without any problems. The service of the cabin crew was satisfying and all my needs were met. The overall experience is pretty decent.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Las Vegas |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Friendly cabin staff"
C Saleno (Italy)
✅ Verified Review | Rome to Xi'an. Great ground service with courteous people. cleaning status of the aircraft good , food and beverage in line with the business class. Friendly cabin staff. The seat isn't very comfortable in bed position and there are not many movies in Italian language.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Rome to Xi'an |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"thanks for their hospitality"
4 reviews Yang Zhaokun (United States)
✅ Verified Review | Beijing to Kunming, the crew members were doing excellent jobs. The meal was warm and delicious. One of the crew chatted a lot, and there was some very interesting things for us to talk about, before landing I received a birthday card from one of other crew member. I appreciate the flight attendants on board HU7211, and thanks for their hospitality.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Beijing to Kunming |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"will choose them again"
Baoyue Zhang (United States)
✅ Verified Review | Beijing to San Jose. Before booking the flight, I did a lot of research because we would be travelling with a one-year old and comfort & cabin service were important to us. The cabin crew members were friendly. After we boarded the attendant noticed we were with a baby and she came to set up the baby food arrangement and playing with my little one while we were settling in. They provided pillows, blankets, and eye-covers. Warm towels before the meal. Attendants were fast to service call, and good selection of food/beverage and movies. If I have to be picky about the overall experience, the security check at Beijing Airport was too time-consuming. In summary, I enjoyed flying with Hainan Airlines, and will choose them again and recommend.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to San Jose |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were very nice"
Yuchen Jin (United States)
✅ Verified Review | Seattle to Shanghai. The airplane is relatively new. The inflight entertainment contains a wide range of movies from different countries and also the lastest songs. The crew were very nice and friendly. I would not say they have great food on the plane but I wouldn't complain too much with an economy class ticket. But they do have a large selection of beverages and offer different types of wines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Seattle to Shanghai |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"an employee requested money"
1 reviews Christopher Hussain (China)
✅ Verified Review | Manchester to Changsha via Beijing. I was impressed by the service during my two flights (Manchester to Beijing, and Beijing to Changsha). The staff were knowledgeable, helping with comfort and with immigration papers, they also had great presentation and a smile on their faces. The general comfort on the flight was great - good legroom, comfortable seats, and the food was good. I ordered a fruit platter for my longer journey, and was offered the general menu as well during the long flight alongside my two servings (main meal and breakfast meal) of the fruit platter. My negative comment is during my transfer in Beijing airport, where I had just over two hours to transfer, someone that I believe was an employee of Hainan airlines requested money for helping me take my luggage from terminal (arrival) to terminal (departure). I accepted due to politeness of employee and the fact I was nervous about this transfer and welcomed assistance, but I wonder whether I could have received same assistance without need to pay, as Hainan Airlines kiosks were located along the route. This person found me immediately after I picked up my luggage, so I will mark down for ground service. I would definitely recommend Hainan airlines to anyone flying these routes!
| Aircraft | B787, class Y |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Manchester to Changsha via Beijing |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"satisfied with this flight experience"
1 reviews Yinan Wang (China)
✅ Verified Review | Beijing to Seattle. I was really satisfied with this flight experience. Since there was some issues about the date for my F1 status so for the first time I could not enter the US, the staff in Hainan Airlines helped me call the US offices to make sure the exact date that I can enter the US, which is two days after. And then helped me change flight date immediately with low fares. Very thoughtful and effective.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Seattle |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat is quite comfortable"
1 reviews Qingcheng Li (Canada)
✅ Verified Review | Beijing to Calgary. The warm service from cabin crew and the quality and quantity of food and beverages on the plane are pretty impressive. The seat is quite comfortable and I heard the plane is the newest type from Boeing 787. The small traveler bag they provide to every customer which includes a pair of sleep goggles, a toothbrush and a pair of long socks is really helpful to me as well.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Calgary |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"treated us very impolitely"
M Valcato (United States)
✅ Verified Review | Seattle to Xi'an via Shangai. My connection from Shangai to Xi'an was cancelled due to severe weather and the stewards did not provide any information until the flight was cancelled. They pretended to not understand English. Once the flight was cancelled, they brought us to probably the dirtiest inn in Shangai. They did not provide any information on what to do the day after. No information on what would be the next available flight. After trying to call the customer center several times (no answer to the phone), we tried to reschedule. No way. They pretended to not speak English and they treated us very impolitely.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Seattle to Xi'an via Shangai |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
