Garuda Indonesia

✅ Trip Verified | Flew GA89 from Amsterdam to Jakarta and from arriving at the airport on my journey and throughout the cabin staff were run off their feet and are a credit to Garuda Indonesia. The cabin crew were very pleasant and accommodating, nothing was too much trouble for them, and the food and drink menu was quite extensive, and the food provided was excellent. I would like to say a big thank you to all the cabin staff Purser Djoko, MDC Mardiana, FA Ayu, and Chef Erick. that delivered great care and devotion. Garuda also provide a free wi-fi onboard and the connectivity was excellent. On arrival in Jakarta, I was met by Eca the First-Class ground staff who escorted me through immigration, collection of my luggage and through customs and on to the waiting car provided by Garuda Indonesia to take me to my accommodation.

✅ Trip Verified | I travelled on Garuda Indonesia on GA88 from Jakarta to Amsterdam. Pick up from home to the airport was on time and the ground staff were very pleasant, professional, and eager to assist. Next step on boarding the flight was equally nice with the help of Eca. I would especially like to mention the cabin crew from Purser Yudiana Sari, MDC Eriandini, Iga Dita, and Chef Yudi Mulyadi who introduced themselves to all First-Class passengers and were very attentive throughout the flight. I didn’t eat at first as I wanted to get some sleep as it was an overnight flight, however there was a good selection of food for breakfast and the presentation and taste was excellent overall a great experience. I also noticed some improvements in the First Class onboard which was refreshing. Additionally the free Wi-Fi connectivity was very good.

✅ Trip Verified | Flew on the GA863 from Sorong to Jakarta. Check in and boarding process was well organised. Got the usual warm Garuda welcome when boarding. I ordered a special meal and I had no need to remind the cabin crew as it was presented to me when they were serving the meals. I have flown Garuda many times, mainly in premium class, however I was impressed by the service provided in economy class and the cabin crew came around several times offering soft drinks, tea and coffee. Overall good flight and service.

✅ Trip Verified | Flew on GA89 Amsterdam-Jakarta. For First Class passengers check in is at the VIP Lounge were all facilities such as check in, immigration is carried out. This is a great service as there is no need for queuing to check in. When time for boarding the VIP Team escort you to the plane. As it was an overnight flight and going through many time zones the captain gave announcement over India welcoming in the new year and wishing all passengers a Happy New Year the cabin crew and passengers happily welcomed in the New Year The First-Class cabin crew, which was made up of Vivi, Sentry, Cherlida, and the Chef Deni provided excellent service throughout the flight. Additionally, I was provided with two main meals and there was a very good menu selection. There was also a good selection snacks and drinks available throughout the flight. On arrival in Jakarta, I was met by Eca from Frist Class Team who escorted me through immigration, customs and out the car provided by Garuda to take me home. I also met Pak Akbar manager from the Ground support Team. Thank you, Pak Akbar. Another great flight on Garuda Indonesia and Happy New Year and success to Garuda Indonesia and their team both in the air and on the ground for 2023.

✅ Trip Verified | Flew on GA88 Jakarta-Amsterdam. I was picked up from my home and the Garuda team were waiting for me at the entrance to the airport and helped check in me in and escorted me through security and immigration. I was then taken to the lounge where I met with Garuda Senior management Pak Irfan, Pak Ade, Ibu Yanti and Pak Akbar. It was good to see the Garuda senior management greeting the passengers and having open discussions you don’t see this with other major airlines. When it came time for boarding, I was escorted to the plane by Eca, and I would like to thank Eca for her help and assistance . The boarding process was well organized. The cabin crew which was made up of Anna, Wanda, Puji, and the Chef ILyasa provided excellent service throughout the flight. Additionally, there was a very good selection of food and snacks available throughout the flight I opted for breakfast only with some minor snacks in between. Free wi-fi was also provided and teh connection was quite good. Overall, another great flight onboard Garuda Indonesia.

✅ Trip Verified | Flew on Garuda Indonesia on the GA 405 flight from Denpasar, Bali to Jakarta. I picked up from my hotel by a car provided by Garuda Indonesia and upon arrival at the airport I was meet by Qaulan the First-Class representative who assisted me with check in, security and through to the lounge where I was put in a VIP room, although small it was more than adequate. There was a good selection of food available in the lounge, however I chose to wait until after take-off. Qaulan assisted me when I was boarding and escorted me to the plane, the Garuda Cabin crew were very welcoming, and I knew one of the cabin crew Ruth and she was very helpful during the flight as was Eka. Thank you both for your help and service during the flight. The flight took just over 1 hour and 40 minutes and after landing and when the plane door was opened, I was met by Afrizal from the Jakarta Garuda First Class team who escorted me to the baggage hall and assisted in me in getting my luggage. He then escorted me outside the terminal building to a waiting car that was provided by Garuda Indonesia to take me home. Thank you to Ruth and Eka onboard the flight and Afrizal the ground support staff in Jakarta for providing an excellent service.

✅ Trip Verified | Flew on Garuda Indonesia on the GA 408 flight from Jakarta to Denpasar, Bali. During check in I was meet by Garuda First Class and she help and assisted me through the check in process and through security to the Garuda lounge where I was put in a VIP room, although small was it was more than adequate. There was a good selection of food available in the lounge including breakfast and the lounge team were on hand to take my order. Assisted me when boarding and escorted me to the plane, the Garuda Cabin crew were on hand to welcome me and direct me to my seat. After take-off, a choice of 3 meals was offered and I chose to go with a steak, however there was a full 3 course meal presented all tasted good including the starter. The flight took just over 1 hour and 35 minutes and after landing and when the plane door was opened, I was meet by the Denpasar Garuda First Class team who escorted me to the baggage hall and assisted in getting my luggage. He then escorted me outside the terminal building to meet my hotel contacted. In fact, they had contacted the hotel representative in advance to advise them I had landed, therefore I was on my way to the hotel within 15 minutes after landing. Thank you for providing a great service.

✅ Trip Verified | Two trips went smoothly. Garuda Indonesia is the most expensive choice for domestic flights in Indonesia. Prices are very suitable for their service and friendliness. Thank you. 2 perjalanan berjalan dengan lancar. Garuda Indonesia merupakan pilihan termahal untuk penerbangan domestik di Indonesia, Harga sangat sesuai dengan pelayanan dan keramahannya. Terima kasih.

✅ Trip Verified | High disappointment for the lack of a lounge in Yogyakarta for business class passengers. I had to wait several hours in the boarding area. They provide a voucher to be spent only in one of the worst coffee shop that is there, who also claimed that the voucher does not allow to receive change.

✅ Trip Verified | Flew on Garuda Indonesia on the GA 863 flight from Jakarta to Sorong. Check-in was not so busy as it was after 21:00pm, however the process was quick as I was helped by Herbert from the Garuda ground Priority Team. He then escorted me through security and into the Lounge where I was put in a VIP Room. When boarding was announced Herbert came and escorted me to the plane, the Garuda Cabin crew were on hand to welcome me and direct me to my seat. After takeoff, a choice of two meals was offered, however I chose to try and get some sleep as it is approx. a 4 hour over night flight. The flight itself was good and the stewardess Putri was quite helpful. The flight landed just after 06:15am local time Sorong. My baggage was delivered very quickly, and I was on my way to another flight. Overall, for such a short 4-hour overnight flight it was quite good.