Frontier Airlines

✅ Trip Verified |  I fly Frontier very frequently and am an elite member so I am familiar with their onboard services. I fly from RDU to Philly every other other weekend and the flight is always 51-59 minutes. I flew up on the flight last night and was very pleased with the equipment. That flight is usually a A320 but last night was a sparkling A321 and the flight was right on time. I was disappointed with the flight attendants though. On this flight they do not routinely do a beverage service but sometimes they do. But they always at least will sell you something if you ring your call bell. I actually personally asked the flight attendants for service and was told that due to the short duration of the flight they could not serve me. I have taken this flight 16 times in the last 8 months and never was not or did not see service upon request. One more thing I observed was a young woman was going to the forward bathroom and the flight attendant refused her access to the bathroom and said we were landing in 2 minutes. We were at least 15 mins from landing and there was zero turbulence at that point. My feeling is this- they just did not want to get up and do their job and had a very dismissive attitude.

Not Verified | Terrible airline. Cheap tickets but not worth it because they will charge you fees. Horrible workers and customer service. Avoid at all costs! Horrible.

Not Verified | Talk about poor customer service policies and scheduling! My wife and I fly 2-3 times per year, and have flown with several different airlines over the years. Our recent experience with Frontier is the worst we have ever experienced. Our flight was scheduled January 2 from Ft Lauderdale to Phoenix. When we went to check in 24 hours prior to our flight, we found that our flight was rescheduled and was to depart 5 hours earlier than scheduled. No justification for the change was given, but luckily we were able to easily adjust our schedule, but many travelers were certainly not as flexible. When we arrived at the airport, we found that the flight was delayed an hour, and it was delayed again and was finally, unfortunately, canceled. Again, no justification was given. I noticed that another flight was about to leave for Phoenix in a half-hour. I spoke with the Frontier gate agent about getting on that next flight, and she said that was not possible because she wasn’t able to sell me a ticket. I said that we didn’t need other tickets; we just wanted to fly standby? Again, she said that wasn’t possible and said that we needed to reschedule our flight using their online chat. We found it very frustrating that Frontier didn’t have a phone number to speak with a real person (undoubtedly to save money). We spent the next 2 hours trying to reschedule our flight using their chat line, which was no help (again a way to save money). For example, unless you tap their chat line every minute you lose your connection and have to start all over again. In desperation, we finally visited the ticket counter and were able to reschedule our flight for 2 days later. We boarded our rescheduled flight, following 2 more delays. When we reached our layover in Atlanta, my neighbor told me that many airlines were compensating travelers for hotel costs and per diem because of canceled flights. I checked with the Atlanta's Frontier gate agent, and she said that I should have received a cancelation email and that I was supposed to handle this issue using their online chat. I told her that we didn’t receive a cancellation email (certainly a way to avoid compensating passengers), and I showed her my chat that said that I was supposed to contact an airline agent in person. Then, she gave me the old runaround and responded that I should have inquired about compensation at the Ft Lauderdale airport. Now I was real mad, and said that it shouldn’t matter what airport I was in, that they were all part of the same airline. I boarded the flight in frustration, vowing to never fly with Frontier again.

✅ Trip Verified | Terrible experience, the airplanes are uncomfortable as hell. I experienced a lot of issues with the itinerary as well. If that wasn't enough, the application does not work well most of the time.

Not Verified | On 12-30-2022 TPA TO GRR flight 2510 original flight departure time 4:36pm - delayed to 6:30pm, we understand that the weather was bad. We got to the airport early and there were no kiosks to print out our tickets and they would not pull up online. The lady at the checked bag counter could not get our tickets printed and was very rude. We almost missed our flight because they tried to make us get in line to check our bags even though we didn't have checked bags. They finally got them printed and we rushed to the gate. While standing in line the airline manager aggressively told our party that we needed to check 4 bags and we had too many. We talked to him in a reasonable way and he demanded that it at least we had to check 3 bags even if they were small enough to be personal items. He was very disrespectful and yelling loud enough to humiliate us in front of the other passengers. We showed him that our bags were small enough to fit as personal items, putting them into the personal item measurement tool. after we demonstrated the first bag fitting in the measurement tool he said "I am not going to let you measure anymore, you have to pay for at least two bags or you can't get on the plane!". After we proved the first one fit, he prevented us from measuring the other bags by standing in the way of the measuring tool. He told us that they would leave and we would miss our flight. He forced us to pay $198 to check two very small bags. He was so angry that he wouldn't let us on the plane two different times and the flight attendants and ladies at the gate had to re-open the door to the boarding bridge after he closed it. We got to the airplane and he closed the airplane door in front of us and said to stay there and wouldn't let us in again even though we paid so much for the two bags. They said they had to check and see if there was enough room on the plane, even though we purchased our tickets online a month in advance. The boarding passes already had our seat numbers on them (31 A, B and C). Then they changed our seats to (9 E, F, and G) there were so many empty seats that people took their un-checked bags and were putting them above other people's stowing areas because there was so much space. The all the rushing to make sure we paid our bags was pointless because the plane still was delayed another 30 minutes on the tarmac. We were polite and just wanted to make our flight. The lack of customer service was appalling.