Frontier Airlines

✅ Trip Verified | I traveled on Feb 11th and 14th from Houston to Orlando and they charged me $25 for my confirmation that was not coming up on their system and their self check in machines were down, I showed them the receipt that it gives me with no boarding number so I had to pay, which I did. Then, I flew from Orlando back to Houston and was charged me $100 for the same thing I had when I came and they did not charge me for the first time. If they charged me the first time I would be ok with it and understand and prepare myself but that did not happen and is why I did not pay for my bag before hand. Also, the first one that charged me the $25 in the front desk did not gave me my receipt. I am not happy with this because everyone should be on the same page not sometimes charged and sometimes wont. The prices are affordable but if they charge you for whatever they feel like that day, depending on their mood, then is not worth it because you end up paying the same as a better airline. I am not happy, it was my first time flying with them.

✅ Trip Verified | It spent nearly 5 hours in total to book. Once I finally made it through the end of booking, it said no more seats were available at the price they advertised. I used the online chat to book after the hours of difficulty with the website. They charge for this. I was specific about only needing to check 1 bag and no carry-on and have the screenshots. They booked my flight but said I had to go back online to their barely functioning website to add the rental car as well as my known traveler number for TSA Precheck. I then began getting daily notifications that no bag was added to my ticket so I went back on and added my checked bag. Then I was charged for 2 checked bags even though I only had 1 as well as a carry on which I did not have. My flight from philly to Orlando did not have the precheck stamp so I just rolled with it. The desk folks at PHL gave the impression they did not care folks were waiting in line having conversations amongst themselves and one clerk with her back to the customers at her computer station fiddling with her phone. From Orlando to Philly, I attempted 3 times with the desk to get my precheck added but they had no idea how add my TWIC card so I went through standard 40 min. TSA security again. I also brought up the fact that they charged me for bags I did not have and the desk person gave me a card to address the issue. When you follow the link on the card, it says no refunds are given for bags even if you don't check or carry them on. Follow up with customer service provided no resolution. On the flight, there was food left in the seatback from the previous flight. We ran into turbulence and the lady next to me started getting motion sickness. I looked in the seatback for a barf bag and there were NONE! Fortunately she kept down her dinner! 1 out of 10 is too high of a score since they failed on every possible point except I did arrive at my destinations albeit late.

✅ Trip Verified | Do not believe their price. They are cheap for a reason. I flew in from Atlanta and had to problem with my computer bag then in North Carolina time to go home these people said my computer is a personal item and charged me $100 dollars just for a computer. They told me to either throw the bag away or pay simple period. Very bad customer service.

✅ Trip Verified | Very frustrating experience flying out of Cancun to Denver. Traffic to the airport terribly slow once arriving at the airport. The lines were long to frontier. They did not have enough agents working to process baggage check in slow going, and once we reached the front of the line, we were told we were supposed to have printed our own baggage claim tags at the kiosk. If the agent printed our tag out, it cost $25 per bag. Ridiculous! There were agents there, who could’ve told us to do that prior to standing in the long lines. We ran back and printed our tags. Then we were told our luggage was 1 pound overweight and needed to pay another $50. They are nickel and diming their customers to make some extra money. Frontier is one of the cheaper airlines to fly, but not worth the hassle will not fly frontier in the future.

✅ Trip Verified | I booked this flight back in Oct, 2022 for $268 RT and the day before my flight, I was able to check in. At that time, everything appeared on time. My flight was for 7:45am on 1/31. I decided to wake up earlier just because I was excited to see my family that day on vacation and I had a rental car booked when arriving into Phoenix, I received an email from Frontier on 2;01am stipulating that my flight was cancelled without a reason? Their customer service dept was closed and finally I was able to chat with frontier online. They gave me an option to take a late night flight to Vegas which I would be stuck in Vegas overnight at their airport and lose my car rental reservation, get their next direct flight on 2/5/23 or get my $$ back, I opted to get my $$ back right away as their options were horrific. Now, I no longer can trust frontier to do business ever again. I then booked American Airlines that same morning on 1/31, ended up paying double the cost but that flight left Detroit on time and I ended up getting to see my family almost an hour earlier]. My return flight to Detroit on American was on time and got me home 13 min earlier than expected on 2/9/23. The moral of the story is that (moving forward) I’ll now only fly American or perhaps Delta. However, I most certainly will never fly Frontier ever again as they’re disreputable and can not be relied on to get to a destination. My trust for Frontier is done!

Not Verified | The worst and most horrible airline. There are so rude agents at Denver airport. They are trying to make money from everything, because of their behavior in front of the gate for a standard and small personal item that was exactly fitted with Frontier dimensions but they prevented me to go to the board, and a long and horrible experience after that - never fly with Frontier.

Not Verified | I have flown with many airline companies. Frontier is really the worst. I have done it once and said, "never again". I just booked another flight for the second time, and it was instant regret again at the airport. Why did I book them again? Cheap! They ripped me off with the baggage and charged me 124$ for the roundtrip, only because I carried a small carry-on bag. I did this upfront, not last minute at the airport, otherwise, it would have been over 200$. Upon arrival, I walked to the check-in desk because I had not received any boarding passes. The lady (who was helpful) said that the flight was delayed for 5hrs. I did not know. She checked my information and gave me an email address I had never heard of in my life. That was why I did not receive any communication (funny, I did receive the confirmation from trip.com). She told me to go online and get the boarding passes myself, otherwise, she had to charge me 25$ per person. When I opened the browser on my phone, it only showed me errors, so she friendly helped me print out the boarding passes for free. After waiting for 5 hrs, the gate changed, and everyone had to change the gates. after a total of 5.5hrs, we boarded, and once everyone was in their seat, we were told to move 20 people to the front of the plane. What the heck, the plane wasn't even empty! We left with a total delay of 6 hrs. The return flight we had another misery of 4.5hrs delay, gate change several times, etc. No matter if it's cheaper, at the end you pay and suffer more.

✅ Trip Verified | Horrible experience today. Frontier cancelled our flight hours before we were supposed to leave. Their approach was to send an email apologizing that our flight was "disrupted". We had no idea what that meant so we tried to call, but they have no phone number. They require you to chat with a representative, which we did. The rep, who struggled to communicate in English, confirmed that our fight was still booked and leaving on time. So we headed over to the airport only to find the flight was canceled! All the passengers there were as shocked as we were. Their agents offered us a refund or to rebook...but all the flights were sold out! We would have to rebook the next day from another airport. When I asked the agent why the flight was cancelled she said "air traffic control" but could not explain what that meant or why our flight was canceled. It was certainly not due to weather because it is a beautiful day and there are planes flying over us as I write this. I don't understand how they can just cancel a flight and not notify you that the flight is cancelled. Very upset and now have to pay 4x the amount and miss my meeting tomorrow am. Not right.

✅ Trip Verified | The Frontier of old is dead the once great, affordable, and caring airline is now officially worse in class in just a few short years ... it just isn’t worth it. They have completely abandoned the concept of service, let alone customer service. I recently purchased 5 tickets to take my family from Denver to San Juan on Jan 27th. During the first leg of our flight Denver to Tampa Fl our Frontier plane had a mechanical issue, so our flight was diverted to Atlanta Georgia. Here is where the nightmare begins, after being abruptly dumped in Atlanta the gate agent tried to get us to our final destination San Juan but was unable to through any city Frontier flew due to the severe overbooking of Frontier flights. She advised the best Frontier could do is maybe get us to our final destination 3 days into our 5 day vacation if it at all. So this gate agent being a normal human knowing our situation (that one of the passengers a Type 1 Diabetic that required the constant insulin and pump accessories which extra now needed days worth were in her checked bag that Frontier was going to send off to San Juan to sit in the heat for 3 days) had the common sense that this would not work so she advised our family to book with another carrier. Per her advice we did at a cost of over $2500 almost 300% more than our first round trip tickets. This gate agent then provided us a card to get a refund for our travel costs which Frontier was unable to provide. Now a normal person would quickly look at the situation and say Frontier did not provide service from Denver to San Juan at all and Frontier was not able to produce a solution to even get us there reasonably delayed. So, at minimum this customer is owed for services Frontier did NOT provide and the right thing to do would be compensate them the extra travel cost that a Frontier Rep in Atlanta advised them to book. Instead, Frontier flat out refused any refund stating “I review all the information to make sure that I did not missed any information but it shows on our end that more of the flight a on time and there's a segment that delayed more than an hour so for this type of information, I am sorry but we're unable to process your refund request.” Only delayed more than an HOUR… Frontier couldn’t provide service for at min of 72 HOURS!! That doesn’t make any sense at all you dumped a family of 5 in Atlanta, in turn missing the flight to San Juan. You then only offered the solution of staying a night in Atlanta then going to a different city than planned Miami staying the night there because there was a better chance of maybe going to San Juan 3 days later. What world does that make sense to anyone? I have flown Frontier for years; This is not the service I received in the past at all. A few years back I was once delayed a little over hour at a gate and got a travel voucher offered (I didn’t even ask)

Not Verified | The absolute worst business ever conceived. They nickel and dime you for everything and their cancellation policy is worded to purposefully confuse you. They won't refund or provide a voucher for necessary cancellations unless you pay up front. So they keep your money and then resell the seats. They advertise cheap prices but then charge you for everything but air to breath. They even discontinued a customer service phone number because they couldn't keep up with the complaints. The most uncomfortable seats ever made.