Frontier Airlines

Not Verified | We had to fly with Frontier Airlines on February 16 from Orlando to Detroit. The flight was cancelled 10 minutes before boarding, the explanation was bad weather. The reality was that there weren't enough passengers. There was no help from Frontier Airlines; they were very rude. They said we can fly on February 17 for free, because this is the next flight for them. The Frontier Airlines customer service does not exist at all, they just recommend online chat that is a robot, the worst experience ever. As a result, we were forced to book a flight with another company without assistance. The tickets were a lot more expensive and it went out of my pocket because we could not postpone the trip. The worst experience in my life.

✅ Trip Verified | Bought 6 tickets from Chicago to Los Angeles on January for the flight in the end of April. After a month I'm receiving email that non stop flight "has been affected by a schedule change". And now we have to confirm back and forth flights with 1 stop. Both more than 10h duration. For customer service you can chat only. Waited an hour for representative and when she connected I've asked why you selling tickets when you can't keep with your schedule. She disconnected. But the interesting part is that same thing happened to my daughter a month ago with Frontier. So I'm assuming they selling cheap tickets few months upfront but when ticket prices going up and on demand they just can't keep up with "the schedule". Never recommend this airline to anybody. Avoid it at all costs.

Not Verified | Do not be fooled by Frontier Airlines GoWild Pass. Don’t think that this is marketed for most people. This is STRICTLY for people that are ok with picking a flight to go somewhere on 24 hours notice and you CAN’T book your return flight so you will NEVER know how long you will be there as you CAN’T book your return flight until 24 hours before you hope to leave. So you will never know how long you will be at your destination. It is worth paying the extra to use any other airline so you can actually plan for your stay and not be worried about the hotel being sold out and being left living like a homeless person while you wait for a flight from Frontier.

Not Verified | Worst customer service I've ever experienced from an airline. I would never fly frontier again even if I was paid to do so. Baggage check was confusing and the person behind the counter was extremely rude. Would never recommend flying this airline to anyone.

✅ Trip Verified | I was made to pay $99 dollars for a carry on bag that clearly fits under the seat in front of me. I have flown Spirit Airlines dozens of times and this bag had always made it in the flight with no one stopping me. This is so frustrating.

✅ Trip Verified | My mother and I were traveling from ORD - LAS ( Flight # 1419 ) on 02/10/2023 and on my way back LAS - ORD ( Flight #1418 ) on 02/13/2023. We were charged for our personal items and cabin bags both the times ($158/- and $198/- respectively). They made me pay for them both the ways despite the items met the standard per the frontier airlines website. I have the Samsonite bags Costco receipt for the both the bags and they told me the items they sold me were based on the Frontier Standards. Also once on the flight they don't even give you water for free, they charge for everything and also when a person is fast asleep they wake them up and ask if they wanna make a purchase and on saying no they still push you to buy things they don't need --- the height is when they also woke me and my mother up again to ask if we have any garbage to throw, isn't this ridiculous of them to ask. the staff was rude as well.

Not Verified | They last minute changed my Sunday 6 hour flight to a Sunday 16 hour layover that was going to get me home at 11:30am on Monday when I was supposed to be home Sunday night at 6pm. Ruined literally everything.

Not Verified | You know not for anything I gave this airline a chance and once again this airline and it’s horrible staff has ruined my experience! I paid almost $100 for a front row seat only for the flight attendant to take my bag and move it down 3 rows because they needed more overhead bin space. Now I will be even more delayed in deplaning. The whole reason for the front row seat was so I could get off the plane in a timely manner and not right thru a crowd rushing off a plane to get my bag! In addition to that I was stopped prior to boarding to size my small backpack which fit perfectly yet people in front and behind me were not stopped and asked to do this task! Meanwhile my sandwich I purchased in the airport is completely smashed now due to me shoving my bag in a sizer that clearly fit! I strongly suggest not flying with this airline the staff is poorly trained. I fly Spirit all the time and never have any of the issues. No wonder Spirit chose to merge with Jetblue in the end and back out of the deal with Frontier!

Not Verified | I had to fly with Frontier Airlines on January 26 from Chicago to Cancun Mexico .The flight got cancelled 10 minutes before boarding, the explanation was that the pilot forgot his passport. The reality was that there was no plane and no crew on the gate. We didn’t receive any help from Frontier airlines to book another flight. The person that gave me my luggage back said we can fly on February 1 for free because this is the next flight for them. Frontier Airlines customer service is not existing at all, so we had to book a flight with another company with no help. The tickets were a lot more expensive and it went out of my pocket but we could not postponed the trip. The worst experience in my life.

✅ Trip Verified | I traveled on Feb 11th and 14th from Houston to Orlando and they charged me $25 for my confirmation that was not coming up on their system and their self check in machines were down, I showed them the receipt that it gives me with no boarding number so I had to pay, which I did. Then, I flew from Orlando back to Houston and was charged me $100 for the same thing I had when I came and they did not charge me for the first time. If they charged me the first time I would be ok with it and understand and prepare myself but that did not happen and is why I did not pay for my bag before hand. Also, the first one that charged me the $25 in the front desk did not gave me my receipt. I am not happy with this because everyone should be on the same page not sometimes charged and sometimes wont. The prices are affordable but if they charge you for whatever they feel like that day, depending on their mood, then is not worth it because you end up paying the same as a better airline. I am not happy, it was my first time flying with them.