Frontier Airlines

✅ Trip Verified | I was waiting in line to drop off my luggage, and when I get to the counter I was told my flight got canceled. I didn't mind that it's was canceled, but it bothered me the way it was handled. Staff was rude saying "didn't you get an email". The app was still showing the flight was on time, and the screen at the airport didn't say canceled. It took 20 minutes before we got notified. You are pretty much left to fend for yourself. The email said you can get credit or refund. I would not recommend Frontier.

✅ Trip Verified | One of the worst customer service experience ever, my bag was 2 inches over their specifications and they asked us to pay for it, while I go to the counter to pay for it then the lady changed her mind and ask us to pay for my wife handbag, my wife just had a laptop bag and small handbag we said we will fit the hand bag into her laptop bag. She wouldn’t agree for it and even we tried requesting her again as we’re already paying for my bag. Then she wont listen anything we speak just do you want to pay for 2 bags or I will close the gates. We have no choice but to pay as the gates will close soon. Then the same lady at the flight entrance looks at us and says ‘oh my god’ is that how you treat your customers. Never in my life I will fly with frontier again and I will suggest my friends and family not to do so. Never seen a flight charging for purse/wallet.

✅ Trip Verified | Frontier Airlines has taken the cake for the cg. The weight of my bag was inspected closer than most prisons do to their new inmates. After determining my checked bag was an acceptable weight, I was confronted about the size of my backpack. They considered my backpack too large to be a personal item, and were trying to make me pay $40 to have it as a carry on. I put on both jackets and the hat that was packed in there. Finally. My bag was smaller than a 2 liter soda. By the time I had gotten on the plane, (which was an hour late due to the fact they didn’t know what plane to put at what gate) I had completely run out of device battery. No problem right? Wrong. There was no outlets on this plane. During all of this I was informed all about the safety procedures. After this horrible flight, I had to try to find my luggage. The claim our luggage was at was occupied by a different flight, Spirit. I waited for 40 minutes for all the Spirit bags to be taken, and unloaded my soaked bag.

Not Verified | Our evening flight from Orlando to New Jersey was rerouted to Philadelphia. Upon arriving we discovered that Frontier didn't have any contingency plans in place for us. This left us all having to fend for ourselves in an empty airport at one o'clock in the morning. After several attempts to get a rental car, we had to hire an Uber to get us back to New Jersey.

✅ Trip Verified | This airline was terrible. I was harassed and called a liar by the airline agent since she thought my bag didn't fit in their box. I initially checked on my own. Then the worker who checks made me check again and saw it fit. Then the agent right after tells me to check the bag again because she saw that it didn't fit which was a terrible lie as it was just verified. I told her her coworker just made me put it in and saw it fit. Her response is I don't care I'm the agent. Total power trip for a low paying job might I say. I then showed her again it fits and she said nothing. Not a sorry for calling me a liar and persisted to talk to us with an attitude. I guess she was mad she lied and all the passengers saw it since she was yelling at me during the encounter. The money saved is not worth the harassment and embarrassment.

Not Verified | Was flying from SFO to BWI on 14th March 2023. Flight was delayed and was missing connecting flight from LAS. They asked me to book another flight which I did. But there was no luggage at the destination. Airport agents are worst. No responsible answer. I was told that I would get a call after 5 pm but no calls until 8 pm. Started chatting and finally someone appeared after 2:30 hrs. According to her, I should wait another 4-6 hrs to know about the status of my luggage. I understand about this kinds of issues in the flight. But a customer has rights to receive good customer service which you can never ever expect at least with Frontier airlines. Please do not trust this airlines. They don't have customer service number. You need to depend on the chat and you will find a live representative at least in an hour and more. If you need immediate assistance, what would you do? Pay little more with any other reliable airlines and be free from hassles. This is my first and last flight with Frontier. I would suggest at least to my friends and families not to travel with this airline. You not only pay your money, but your time and tension as well. And one more thing, they cancel/reschedule your flight anytime. However, I should thank the flight crew members and their services.

Not Verified | Passenger beware. When booking a flight with Frontier Airlines don’t assume that what you booked is what you will get every time we fly with them. The flight gets changed several times on March 18. We are flying from Cleveland Ohio to Florida, and both legs of our flights have been changed by almost a whole day, for some reason, Frontier believes that when you book a flight with them, they have the option of changing your flight itinerary whenever they want! Heaven forbid you schedule your airline travel around your vacation schedule.

Not Verified | My bag was lost, still trying to track it down. I understand that you can get bag insurance but isn't the point of paying $50-60 extra per bag, so that they don't lose it? They have been kind of helping me out and reached out to let me know that my bag will be delivered before 8pm today. But after reaching out to them again, it appears it got lost again. I lost a day of my vacation, still don't know if my bag has been found, let alone if it will be delivered today. I get it that bags get lost, but this is the first time in awhile I've flown Frontier. I do believe I will never fly this airline again and would advise to not get tricked by their "low" prices for flights.

✅ Trip Verified | I will do everything I can to avoid booking with them again. The hidden fees for tax, security fees, facility charges, etc, plus the cost to have a carry on bag were $102.00, the "ticket" price was $140. What a rip off! Also, there is no way to talk with an agent. You have to use a chat bot, or chat with a live agent. It takes forever to accomplish anything over a chat. Very irritated with the entire experience.

✅ Trip Verified | We ended up paying around $540 for 2 bags and a carry-on. They charge you on every connection. It is like you are paying for a new ticket again. The first flight was delayed and they have a horrible customer service.