Frontier Airlines

Not Verified | Delays, incompetence, and hidden fees. Never again will I book through this airline. Please save yourself from the same mistake I made in booking this flight.

✅ Trip Verified | Never ever again with Frontier Airlines, I bought a roundtrip ticket philadelphia to Jacksonville for 277 dollars and they charged me 150 dollars for a small carry on. Plus if you dont check in on line for getting assistance from the agents behind the counter they charge you for another 25 dollars each way. So I had to pay almost 500 dollars for a two hours flight. You feel robbed when you are using this airline.!

✅ Trip Verified | Maybe its because the plane was nearly empty, but I had a lovely time on my Frontier flight. As long as you come in with the expectation that this is a budget airline, it's unlikely that you will be disappointed. We flew with one checked bag, no carry on, and two small personal bags and it was great. Checking your bags saves a ton of money, and you don't really lose much time on the back end when you arrive, so its worth it compared to their somewhat pricy carry-ons. Overall, good customer service and legroom for the price.

✅ Trip Verified | I have been fighting with this airline for three months to refund my $69.99 carry-on baggage fee for a canceled flight. They sent me another notice today denying my claim.

✅ Trip Verified | By far the worst experience I've ever had with an airline. I fit my personal item in the box and they still made me pay for a carry-on and the assistance fees, which came to $125 extra. The desk attendants were horrible and power-hungry. I will never fly this airline again due to the way I was treated. I submitted a complaint and became even more disappointed, in that you could tell that my complaint was not answered by a human being. I flew from Denver to Tampa, and the auto reply message mentioned Orlando and something about a kiosk. They keep going back to their policy instead of offering any type of resolution.

✅ Trip Verified | Frontier never stop to amaze me of how trashy and unorganized they are. They are always delayed. And if they are not they board the travelers then start figuring out what they should’ve figured out before the flight (now they didn’t log info of previous flights and now they are trying to log them), that’s so stupid and even unsafe. Been sat in the airplane for close to an hour now. Stay away! It’s always an issue! Someone can understand once or twice but I used them every week for the past couple of months and it’s always delayed with issues, took me a while to learn the lesson but will never use them again. Plus it’s not even cheaper than other companies.

✅ Trip Verified | Never ever again travelling with Frontier airline, Worst airline I had to deal with. After using this airline you feel you are completely robbed and I am frequent traveler. While they claim they give you a cheap price, they charge you for the smallest carry on for $80 each way. Seats for $70, Even they charge you $25 extra for getting assistance from the staff behind the counter. Staff are not that friendly either. And they fool you to download their app to get cheap service which is not true.

✅ Trip Verified | I have been stuck at the airport for 4 hours due to a delay. But because my flight was delayed 2 hours and 59 minutes there is nothing Frontier will do. They will only offer any assistance/vouchers if the flight is delayed 3 hours. Such a joke of a company. ONE MINUTE and they really won’t bend of offer anything. Please don’t waste your time, money or energy on this airline. They steal money from you left and right and have absolute no regard for their paying patrons. I would give them 0/10 but I am required to give them a rating.

✅ Trip Verified | Such a joke of an airline. I just flew to Tampa and my flight was delayed 6 times, four of which occurred while we were sitting on the plane with absolutely no apologies. They didn’t even offer us any water or food while we waited for HOURS. The flight was originally delayed but the website was never updated, I chatted with a rep and they confirmed my flight was on time. I get to the airport, my flight is delayed. Their website was NEVER updated. I would never fly this joke of an airline again. STAY. AWAY. The only reason I am rating this a 1/10 is because I am required to select a number.

✅ Trip Verified | Imagine parking your car in the airport's long term parking and carrying your bags to the door of the terminal, and being told that your flight is cancelled. No need to imagine for us. On February 16, 2023, at Stewart International Airport, under clear skies, that's what happened. No delay, no alternate options, just cancelled. The ticket agents were rightfully surrounded by angry travelers, many with young children. They offered no information, not even on if the fare would be refunded. They kept repeating, "read your email". We tried to stay calm, knowing that the cruise we booked would no doubt leave without us if we didn't get to Ft. Lauderdale in the next day. We checked our phones for other flights out of the NY/NJ area; only single seats with fares over $1000 for one way. We saw only one option: we got our car out of long term parking ($12 for the hour) and drove (straight) to Florida. Twenty-eight hours later we were able to get on board of the ship. I can only imagine that I'd be trying to sue Frontier Airlines for the cruise cost, the rental car and the hotel in addition to the airfare, instead of calmly writing this review right now. Incidentally, there was no email at the time, however, we saw one later that was sent one hour before we were to be at the airport saying the flight was cancelled (no reason given) and that we should be glad to know we had a $50 voucher for future Frontier flights (never going to be used). Again, no mention of a refund. Stay clear of Frontier.