Frontier Airlines

✅ Trip Verified | Frontier has to be the worst airline I’ve ever flown with. One of my previous flights kept us locked down in the plane for almost 2 hours after we landed. Today, they cancel my only flight home to see my ill grandfather in the hospital and so I can get back to work on Saturday after a 4 week hiatus. They offered me a $50 voucher and a flight 24 hours later like I don’t have anywhere to be and $50 fixes it all. I paid for a decent seat and all the extras and they pull this stunt. Frontier has completely zero regard for their passengers and this will be the last time I ever use them to fly. My car rental now needs to be extended. My home transportation needs to be rescheduled. I now have to screw my place of employment and get coverage for another work shift and tarnish my attendance and reputation because frontier sells tickets to flights that they can’t make happen as a multi million dollar company. Pathetic and unprofessional.

✅ Trip Verified | Terrible. Supposed to board at 9:30 and take off at 10:15. The previous plane was late so we boarded at 11. Once on plane, we sat on the Tarmac for an additional 30 minutes. Very little professionalism through the whole process and staff was unwilling to answer questions about the delays. Multiple times they told people to stop coming to the podium to ask about the delay. This is not the first time this has happened with Frontier, and as if it matters in the grand scheme but I won’t be flying them again. If they were to fairly reimburse for every bad customer experience, they’d go bankrupt.

Not Verified | Absolute worst airline! Overbooked my Vegas flight so issued us flight vouchers and we drove home. When I rebooked using the vouchers to go to Alaska - which ended up costing over the voucher amount and more expensive than Delta -with horrible flight times and long layovers. Then Frontier merged with Spirit and cancelled their route to Anchorage completely! So I had to rebook with Delta which is what I should have done in the first place. I asked for the dollar value of the vouchers rather than another voucher and they said no. I guess Denver is my only option for a non stop since you cannot go anywhere without going to Denver first and strolling their airport for 6-12 hours. Lame airline-skip it for anything other than a quick non stop flight (if you can find one)!

Not Verified | This has to be the worst airline I have ever tried to fly with. Had a 10am flight from Boston to San Juan, get delayed til 11.30am. Ask one of the flight attendants at the gate if we would be leaving soon. She confirmed “yes” the plane is already at the gate we will be boarding at 11am. 10 minutes later they cancel the flight completely and tell us there are no more flights for the day. They didn’t give a reason. You will end up paying more in the long run and they are the rudest people on the planet.

Not Verified | Worst airline I have ever flown. Frontier Airlines charged $150 for my surfboard on a short-haul route. Handled the sports luggage improperly during loading, severely damaged it and then refused to pay compensation. Although the prices are cheap, everyone can only advise against this airline. I will never fly with this airline again.

✅ Trip Verified | Worst airline I’ve ever been in. I am a regular travel and shopping around for last minute tickets Frontier was cheap. Tried it and will NEVER BOOK a flight with this carrier again regardless of the price. Landed on time and made us stay in the plane for over 45 minutes. Making rude reminders about masks? We are adults. An elderly person trying to use the bathroom and the flight attendant being rude by speaking through the speaker saying: “what part of staying in your seats you don’t understand?!” Wow. Again we are customers, passengers and adults. Respect should be given by the staff.

✅ Trip Verified | Absolute worst airline ever. Every leg of our flight going and coming had major issues. Pilot no show. Crew no show. Flat tire. Missing plane. Lying customer service that denied our 4 hour delay due to loading and entire flight on a plane with a flat tire, unloading, finding a new plane, start process over. Customer service refused any help with all the major expenses caused by this by saying delay was due to weather - the perfect 70 degree Orlando weather. I cannot say enough how horrible this airline is. They care zero about the customer or the customer experience. Fly any other airline or drive.

✅ Trip Verified | I am beyond in disbelief of how cutting corners Frontier has become, it is even worse than spirit, which I didn’t think was possible. The 4 employees at the gate were rude the lady checking the carry-one was yelling at the top of her lungs being extremely condescending, she said like I already said multiple times for people that don’t listen you don’t get a free carry-on - one personal item and it has to fit. She said I’ll be checking all of them. Pulled many people to the side again rudely and dismissive whenever it was my turn she didn’t even let me ask her about my bag. I told her she was being rude and then she answered I guess you don’t fly that offer. I asked her for her name and she said I don’t need to give it to you. So unprofessional.

Not Verified | Frontier Airlines is the worst airline I have ever had to deal with. After we booked our flight they changed the first flight so we had to rearrange our work event to accommodate and then they changed our flight home from a direct flight to a flight that left at 1 AM and arrived in Denver at 4AM with a connecting flight to Seattle. We are trying to cancel our return flight booking. What a mess.

Not Verified | This is the most horrible experience I have ever had flying. On top of no explanation why we were left in Phoenix, AZ of course later, it was blamed on "wind." The majority of staff treated everyone very poorly. We lost a lot of money for rental car, hotel reservations and a show we had planned from 5 people in Las Vegas. The staff did not care, at all. I asked for my luggage, they never gave it to me and we were literally at the airport for 13 hours! They will never get any of my money again! Lesson learned.