Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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1/10

"how cutting corners Frontier has become"

(United States)

Trip Verified | I am beyond in disbelief of how cutting corners Frontier has become, it is even worse than spirit, which I didn’t think was possible. The 4 employees at the gate were rude the lady checking the carry-one was yelling at the top of her lungs being extremely condescending, she said like I already said multiple times for people that don’t listen you don’t get a free carry-on - one personal item and it has to fit. She said I’ll be checking all of them. Pulled many people to the side again rudely and dismissive whenever it was my turn she didn’t even let me ask her about my bag. I told her she was being rude and then she answered I guess you don’t fly that offer. I asked her for her name and she said I don’t need to give it to you. So unprofessional.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Denver
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever had to deal with"

(United States)

Not Verified | Frontier Airlines is the worst airline I have ever had to deal with. After we booked our flight they changed the first flight so we had to rearrange our work event to accommodate and then they changed our flight home from a direct flight to a flight that left at 1 AM and arrived in Denver at 4AM with a connecting flight to Seattle. We are trying to cancel our return flight booking. What a mess.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeattle to Las Vegas
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They will never get any of my money again!"

(United States)

Not Verified | This is the most horrible experience I have ever had flying. On top of no explanation why we were left in Phoenix, AZ of course later, it was blamed on "wind." The majority of staff treated everyone very poorly. We lost a lot of money for rental car, hotel reservations and a show we had planned from 5 people in Las Vegas. The staff did not care, at all. I asked for my luggage, they never gave it to me and we were literally at the airport for 13 hours! They will never get any of my money again! Lesson learned.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEl Paso , TX to Las Vegas, NV
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"negligence and poor customer service"

(United States)

Not Verified | They turned our vacation into an absolute nightmare. First Canceled our flight 1.5 hour before departure after standing 2 hours in their wait line. Leaving me, my boyfriend, 11 month old and 3 year old with no hotel and no transportation (car seats were rented and already turned in). They didn't have another flight until the next day, which was then delayed by 2 hours. I heard my name being called throughout the airport overhead several times and asked frontier employees if they could help me they shushed me and offered zero assistance. Come to find out after waiting 2 hours to retrieve my luggage, my luggage was still in Orlando because they didn't properly secure our flight tag. Luggage contained all me and childrens medication that are needed to take every day. They say we don't have another flight to Columbus until Wednesday. Called Frontier multiple times- they said they won't offer me a refund because we already took the flight. I was offered a 50$ flight voucher. Absolute negligence and poor customer service. Not to mention the flight attendant was rude and aggressive towards people on the plane with children.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Columbus
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly Frontier again"

(United States)

Trip Verified | I will never fly Frontier again. My trip home from Cancun to Minneapolis was cancelled, along with the flights going to Baltimore, Boston, Denver, Orlando, and LA. They made us stand in line for over 5 hours before giving us any answers, and that was to not provide us with the direct flight we paid for, but rather to put us on a 1-stop trip. What should have been a 4 hour flight turned into 6.5 hours of fly time, with a 7 hour layover in Denver. I can say with 100% confidence that the $100 flight voucher they gave me will either get flushed down the toilet, or hung as a reminder to just spend the extra money on a decent airline. Not to mention that it costs $75 for a checked bag, and $75 for a carry on. You might as well go Delta, at the very least for the peace of mind that you know the flight actually exists. On our flight to Denver from Cancun, we learned that there were 6 extra Frontier Pilots on our flight, whom were capable of flying but did not have a plane to fly. This means that Frontier was not over booking planes, they were not underbooking planes, no- they were booking trips with planes that did not exist. I will never fly with frontier again, I would rather walk.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun via Minneapolis–Saint Paul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never again fly with Frontier"

(United States)

Trip Verified | This airline is a complete joke. It took forever to get through security, all the while the flight has been delayed unbeknownst to all travelers. We were supposed to take off at 245pm, land in Syracuse at 6pm. They delayed the flight three times, and then cancelled it at 715pm. Our whole day was spent in an airport, my boyfriend was supposed to be back to work tonight, and I tomorrow morning. They tried giving us refund in "frontier travel vouchers". That doesn't pay for days I don't have to take off from work. That doesn't pay for my boyfriend potentially losing his job because he was supposed to be back tonight. We will never again fly with Frontier. First and last time booking with them. If I could give them a negative number, I would.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Myers to Syracuse
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No words to describe this absolute chaos"

(United States)

Not Verified | Got to airport at 3 pm on March 26 for 9 pm flight ( mind you that’s what they recommend get to TSA as early as you can ) . Yet We Couldn’t check bags in till 6 pm . At 6 pm the line to check in was enormous as only 2 people were working! Luckily we were first and got our bags checked & proceeded to long TSA lines. All in all 7:30 we got thru TSA . Went to gate and there is standing room only in entire frontier wing of about 8 gates. People were stranded from multiple airlines from days before. Luckily we have priority pass lounge access. We went to an overflowing lounge and waited till 8:30. Then 8:45 proceeded to gate, 9:00 pm came and went and Not one announcement about what is happening. Then 10 pm, 10:30 they started boarding, boarding took an hour for some reason. 11:30 pm we taxied out and were told the plane is having “mechanical issues” and needs to return to gate. Waited 45 min to be towed back to gate at which point we are told we can exit plane if we want. No explanation as to what is going on and if flight was being cancelled. We left the plane and considered taking another flight with another airline but they would not remove our luggage from the broken plane. At 12:45 we were told plane needed a jump start by an anonymous worker who said that she personally never flies these planes. All the people who heard this decided not to return to the original broken plane. She offered us a flight at 5 am. We got new tickets and proceeded to another gate. We couldn’t get any sleep as the fixed chair armrests do not allow lying down. Just a filthy floor! Mind you most bathrooms get closed and no water or food is available at this time anywhere. Come 4:30 am I realize our gate destination was changed. We hectically run to an open counter and we were told our new gate which is across the wing and is supposedly already boarding. We run like maniacs no bathroom no water to get on our new flight. Finally we left and passed out sleeping on the plane. When we arrive no one is around to tell us where our baggage is as it left on previous plane. Waited hours to get help. Come 9 am March 27 we get an email from frontier that our flight from previous day is experiencing delays and will be taking off shortly. No words to describe this absolute chaos!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Boston
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience with an airline"

(United States)

Trip Verified | Worst experience with an airline to date! We fly regularly and due to departure times, needed to fly Frontier. This was our first and absolutely our last time ever flying Frontier. We arrived at the airport at 4:15am, over 2 hours prior to our flight from Orlando to Charlotte, and were “greeted” with a line that was so long it wrapped around the corner, in everyone’s way. NO other airline had this issue at their check-in stations. We stood in line for over an hour which led to us having to literally sprint to the gate. When we finally made it to check our bag, the unfriendly frontier employee informed us that our bag was over 50 pounds, which was insane since it only weighed 27 pounds on the flight there and no additional items were added to our bag. $100 is what it cost (in addition to the already $40 I paid when I checked in online for our bag). Absolutely ridiculous that somehow our bag doubled in weight and the $40 couldn’t be put towards the new fee. I’ve never been on an airline that was so unhelpful, unfriendly, and unorganized!! If this has taught me anything it is to spend the little bit of extra money to fly Delta or American because you pay for what you get with Frontier .. or in our case, didn’t get. Save yourself the headache, don’t fly Frontier!!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCharlotte to Orlando
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I do not recommend whatsoever"

(United States)

Not Verified | I have never written a review in my life, but felt a need to do so. I’d say I’m a pretty frequent flyer, typically fly JetBlue, American Airlines, delta, and have also flown spirit airlines. I’ve never encountered the service I received with this airline. We flew out of Boston on March 18th, all was well only complain with that was that they told us when we got on the plane that there was absolutely no beverages, not even water or ice or any snacks because the plane hadn’t been restocked. Other than that all was fine. We got here at 7pm on March 26th to be ready for boarding at 8:15pm for our 9pm flight. No worries everything was good to go up until we noticed that it was 8:45pm and we haven’t boarded or got any updates. 9pm came around, same thing. Everyone working for frontier was clueless. 945 comes around, we board. Sat there on the plane before even moving until 1030. Started moving, preparing for takeoff only to stop again for another 45 minutes in silence with nobody saying what’s going on other than “thank you for your patience.” We were then told at about 11:15pm that we were heading back to the gate to start deplaning, and eventually got off at about 11:25pm. Currently sitting in the airport with no updates on whether we’ll be getting home tonight or if we should leave the airport. Anytime we ask, it’s just ‘I’m unsure’. Nobody has a clue, not one to complain but this airline sucks and I do not recommend whatsoever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Orlando
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"sitting here without any information"

(United States)

Trip Verified | A 9 pm departure and we were delayed 1 hour for no reason. Two of us tried to get an answer and got silent treatment. Then we boarded, for another hour - a suspiciously long time . Then we taxied 500 feet away and were told the plane was broken and we needed to return to the gate for indefinite amount of time! Now we are sitting here trapped in this metal can without any information as to what is happening and the only thing the crew tells us is to keep our masks on and our seat belt tightly fastened.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Boston
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no