Frontier Airlines

✅ Trip Verified | Dallas to Miami. Frontier Airlines has disappointed all its passengers today. My flight has been delayed for more than 2 hours and we did not get any compensation. Additionally, instead of providing compensation, the staff with its horrible service troubled me as I was only carrying one personal item and since they wanted money, they were forcing me to pay the price of a carry-on. The staff bothered and irritated me by continuously saying that the dimensions of the personal item were not correct. I will never travel with Frontier again. I would recommend every passenger to go with Spirit, American, Southwest.

✅ Trip Verified | Worst experience I’ve ever had on an airline. First, the correct destination was not displayed at the gate and no one had the courtesy to change the destination to the correct one and staff were hiding behind the counter away from passengers not wanting to answer questions. Second, the flight was delayed from 7pm-9.20 pm then from 9.20pm-12.47 am until it was ultimately canceled with no details as to why it was canceled. The only directions we were given was go to the ticket counter to get a refund and try to find your bags at the carousel. No one knew where to go, no staff knew which carousel the checked bags would be at and no cash refunds were given after standing in line for 1 1/2 hours. No staff at the ticket counters knew how to help, pretty much just said I’m sorry I don’t know what to do for you. No hotels were covered and the best they could say was "the next flight out is on the 30th of May...4 days from now". If you want a smooth flight with competent staff do not fly Frontier Airlines.

✅ Trip Verified | They lie and cheat and leave you stranded. We waited in a lay over for 5 hours to find out last minute at 10 pm our flight was cancelled. We were given a letter and told to find another airline to fly and we would get reimbursed. 2 months later did not get reimbursed for alternate flights needed to get to destination a day later. Contacted every avenue of customer service provided all needed documents. They all lie and say it will be taken care of but it's not.

✅ Trip Verified | This airline is garbage. The staff greeting us at the gate were difficult to understand and extremely unpleasant to all those boarding. Due to maintenance issues, our flight was delayed for an hour. The communication was incredibly difficult from the staff and many people were confused and frustrated. Not only that, but this flight was severely bumpy— I’m not normally afraid of flying, I fly all the time— but this airline had me scared for my life the majority of the flight. I recommend not ever flying with this airline. Not only was the service horrendous, the flying concerning, the seating uncomfortable and stuffy, the pilot wouldn’t stop promoting their credit card promotion over the speakers. Incredibly annoying and certainly not comforting. And once we landed, we didn’t arrive at our gate for over 30 minutes. A lot of things need to change before I say a good thing about frontier airlines.

✅ Trip Verified | Departing Islip to Orlando 3.5 hour delay, returning from MCO to ISP my boarding pass seat said 0 why? Because they overbooked the flight not by by 1 or 2 people more like 10 people! So they are now asking people who would like to “volunteer” their seats?! My husband had to go to work the next day and I’m begging to get on the plane. Someone else wrote you get what you pay for and with this airline its true. Not worth the aggravation of saving a few dollars when my anxiety level went through the roof. Bottom line saving a few dollars simply is not worth your peace of mind. I learned my lesson, never again.

Not Verified | I will never fly Frontier again. First, they canceled my flight without notifying me. The cancellation was not even on their app. I rescheduled for the next day. That flight was so late, I barely made it to my connecting flight. Information given by flight attendants was wrong. My baggage didn’t make the connecting flight. I called Frontier four times trying to get information about my baggage. The first two calls provided no help at all. The third call was disconnected by Frontier. On the fourth call, I finally got to speak to a human. She kept telling me, “You need to understand…” No. Frontier needs to understand. Frontier messed up. I did not. Frontier has not had the decency to respond to me. I received an email flight verification 47.5 hours after I landed at PDX. I received an email offering free flights for mom. Book by May 8. I got it on May 11. In a survey request I responded to, I said their customer service is appalling. That isn’t true. Their customer service isn’t that good. It’s non-existent. I believe they should compensate me for the inconvenience, hassle, rudeness and stress their ineptitude caused me. Not just the $47 baggage check fee. The ball is in your court. I await your response.

Not Verified | I booked four one way flights for my daughter and grandchildren yesterday online with Frontier Airlines. After booking the flights, yesterday afternoon, I find cheaper flights on Delta Airlines. I called Frontier to let them know I wanted to cancel because I found a cheaper flight. I was informed that there would be a $75 cancellation fee per ticket (almost more than the flights). I had booked four tickets. I informed the gentleman on the phone that I was not informed of a cancellation fee when I booked the flights and would be calling my credit card company. He hung up the phone on me. I called back and was transferred to someone (without being informed the call was being transferred to someone else). This person told me the same thing. I informed her that I checked the website and it said that I could cancel within 24 hours without a fee. She hung up on me as well. I called back and someone picked the phone up without saying anything hung up (they must have caller ID) so I called from my house phone. This agent seemed nice, but said he couldn’t find my reservation with the confirmation number. I ended up going to their website and cancelling the flight (no cancellation fee). I will never deal with this airline again and if you know what is right, you won’t either!

✅ Trip Verified | Flying with Frontier was definitely an experience. I had booked an economy flight off Hopper for $126 originally out of OKC, 1 day prior to my trip, the flight is cancelled. I search again and a flight at the same time as the one I had before was posted for significantly increased fare, like $310. So I decided to drive down to DFW for cheaper tickets. And then I realized how they rope you in. The base fare of a ticket is really cheap and catches your eye. Reality soon kicks in as you have to pay for carry-ons back and forth instead of a one time purchase. I understand checked baggage but why the back and forth price. When it’s all said and done, your payment will be at least 3-4 times what you thought you were going to pay for a flight that honestly isn’t that good. In flight, refreshments require payment. They push their credit card extremely hard as well. The plane seats were pretty uncomfortable. Flying back to Dallas from Vegas, our flight got delayed 3 hours. They do keep you updated at least. The app is honestly a star, which was surprising. All in all, would I fly Frontier again? A big no! The predatory pricing for a flight that really kinda sucks is not my thing. You are better paying for a slightly more expensive ticket from Delta and having a good experience. Yes the prices look great at first, but trust me their add on prices quickly make you double take.

✅ Trip Verified | I Can’t even start to say how devastating and depressing everything about this flight is. I had a flight for 5:13am that was delayed until 11pm, & now it’s 1:52am. I’m standing here extremely exhausted waiting for my bags to come out. Just been told it will be an hour wait because they only have one person working. I have missed all of the important events with my family today, I was deprived from so many things. I will never book this flight again.

Not Verified | This is the absolute worst company to fly with. Half of my flight were exhausted passengers whose flight got delayed for hours before finally getting cancelled the night before around 1am. We were supposed to take off at 10am and at 4pm they finally cancelled it after we on boarded and off boarded twice without a single apology. There was a family behind me with two babies and the father calmly asked one of the crew members if he could get any food for his toddler since the extreme delay led to them running out. The crew member was loudly berating this man for being selfish and impatient and we were shocked. It has been over two weeks and I’m still waiting for my refund from them. I called customer service and the person on the other end was so clueless and dismissive that after 30 minutes, he still couldn’t tell me anything about my case. the last thing he said before I hung up in frustration was “you should just wait four more weeks and then call us back.” It is worth it to spend a little more for a reputable airline like Delta. I have flown with them and even in todays climate they pay off.