Frontier Airlines

✅ Trip Verified | Flight was canceled after spending 2 hours on the tarmac. Was told that they couldn’t get us home until Saturday or Sunday and it was only Wednesday. Told they have no ability to book us on another airline and also told we would have to travel to Miami for the next flight. There was no apology and no offer to accommodate us in any way but to refund our ticket cost. We were stranded over 2000 miles from home and had to pay $500 to another airline , $200 for a hotel room and $50 for an Uber from Ft Lauderdale to Miami for a flight the next day. Extremely poor service in every way.

Not Verified | This airline stranded my wife and I a thousand miles and refused to help us with lodging or food vouchers or any assistance other than to rebook our flight for multiple days away. We had no choice other than to accept their offer of a later flight at another date and time to another destination which is four hours away and will have to gain transportation to pick up our parked vehicle at the other airport. They did offer to refund in 7-10 days but they took my money instantly. Where would we stay and eat? Travelocity which is owned by Expedia is just as poor. Failed to offer any assistance. As a result they will not be getting anymore of my annual business, nor my friends or family and they will never gain a positive review from this customer.

✅ Trip Verified | Ontario to Denver. Last minute flight change and 12 hours, from 5 pm to 5 am. No option to cancel flight/change schedule online, forced to spend an hour on hold. Customer service rep tried to charge $35 for phone support. No recourse for customers. Airline changed passenger name on ticket to a misspelled version, previous confirmation email had correct spelling, thus proving it was the fault of the airline. Customer service tried to charge $75 "name change fee" to rectify this. Generally, you get what you pay for with super cheap tickets - but in this case didn't even get that.

✅ Trip Verified | So this flight was overbooked. They asked for volunteers to take a later flight, my husband and I volunteered but weren’t picked. In the meantime they gave our seats that I paid extra for away and split us up for our flight, the flight was over an hour late leaving while they were shuffling people around. When we landed we had no gate and were stuck on the plane for another hour. The flight attendants were rude and offered nobody any kind of complimentary refreshment considering the overall awfulness of the flight. Do yourself a favor and never fly Frontier, they make Spirit look like a luxury line.

✅ Trip Verified | Denver to Sioux Falls. Always pleasant to travel on Frontier. Polite staff on time easy to board. Great value too! I bring my own water and healthy snacks so I don't mind that they charge for their snacks.

✅ Trip Verified | I had to cancel my flight. Not only was the cancellation fee the same amount as my purchase price, but no credit is offered toward a future flight. I didn't expect a refund, the fare was nonrefundable but every other airline I have ever used gives a credit or partial credit towards a future flight. There was zero benefit to cancelling. I should have just no showed so they couldn't resell the tickets.

Not Verified | After a lengthy delay our flight was finally cancelled. No flights available the next day back to Trenton where our car was, so we opted for the choice of booking another airline and flying into EWR. We then had to rent a car to get back to TTN and there was an additional day of parking lot we had to pay for. We were told we would receive a refund in 4-6 weeks, why it takes that long when they can certainly charge our credit card so quickly is beyond me. We finally received a refund but it took 11 weeks. We will never fly this airline again. The seats do not recline, service onboard terrible and the boarding area much like a bus depot. You get what you pay for.

Not Verified | I arrived for my flight 3 hours early. Their self check in did not print my luggage pass so I had to stand in line. There was 1 person working and the line was at least 80-90 people long when I got in line. Finally half way through the line and over a hour later another person came to help. I finally got my luggage check in and made it to the security line. Well after standing in the luggage line over a hour and TSA line, I missed my flight. I wasn’t the only person, over 80 people missed their flight because of the luggage line. Most were told when they tried to check their luggage that they couldn’t check their bags because it was too late. So we all sat in line to speak to a manager for over 2 hours. I was told I would be refunded for my flight because I had to pay over $600 for another flight to get home. 3 months later still fighting for a refund. The customer service has been disgusting to say the least. Do not fly with them you will be highly disappointed

Not Verified | Atlanta to Denver. This is the absolute worst airline EVER! Their customer service is non-existent! Purchased their "flight flexibility" only to still be charged fees out the wazoo, even though I did as instructed and made my changes 24 hours before departure. Apparently the new flight I selected was full, but it didn't inform me of that when I selected it as my new flight! They refused to simply give me a different flight of equal or lesser value. Spent $178 and ended up with a $20 some credit! I told them to keep their $20 and kiss this customer goodbye! They could care less, of course, but I just had to vent!

✅ Trip Verified | A passenger assaulted me on flight 1103 on 05/20/2022 from Orlando to Las Vegas during the deplaning process. I notified the flight attendant, she told me to tell the gate agent. I notified the gate agent, they did nothing. They said there will be an internal investigation, but did not provide me with case number or follow up phone number, nothing. I pointed out the passenger to both of these people as he deplaned, neither Frontier team member attempted to stop the passenger to investigate. I was told to call the Vegas office I wanted them to call the airport police, but Frontier did nothing. The other passenger disappeared. It blew me away that not one team member knew how to navigate this situation and just kicked the can down the road. I also went to the frontier luggage clerk and she replied to my issue by saying “carousel 23”. After I explained the situation again, she said ‘I’m just the luggage clerk’. I fly dozens of trips per year on other airlines I am confident they would have helped me differently. This is unacceptable. It’s amazing that after approaching three different Frontier team members, not one intervened, took hold of this situation, and/or addressed it. I have messaged Frontier on their Facebook page, and answered an email review. i have been ignored.