Frontier Airlines

Not Verified | My son and I were visiting Yellowstone National Park and were supposed to fly home from Denver, CO to Phoenix, AZ. However, due to the historic flooding and mandatory emergency evacuation of Yellowstone through the west exit, and snow storm preventing travel along the two northern routes to Colorado, we were unable to make it back to Denver, and had to switch our return flight to be from Salt Lake City, Utah. Frontier refused to waive its own change fees, so exploited and profited from a natural disaster and mandatory evacuation.

✅ Trip Verified | Denver to New Orleans. This was absolutely atrocious and I would rather drive 18.5 hours than fly with Frontier again. Flight canceled, fine, that happens, first we were told for weather then it turned into a broken wing, then offered a refund or a new flight 3 days later, no comp for hotel stay. Flight with another airline to get home in time for work was only half my refund. Staff said "your options are refund or fly out Monday, all other requests will be denied"

Not Verified | Milwaukee to Phoenix. My flight from Phoenix to Milwaukee on American was canceled. I was suppose to fly Frontier from Milwaukee to Phoenix 6 days later. When I called Frontier to ask for a refund, I was told that it wasn't their fault that my flight was canceled, so I would not be entitled to a refund. Noted, I gave them a 6 day notice, plenty of time to fill up my seat. They didn't even offer me a a partial refund. No more Frontier Airline bookings from me.

Not Verified | This was my first time flying with Frontier, so I didn’t know what to expect. The day of they canceled my flight sending an email around 6 in the morning (my flight left around 10). They offered compensation for a new flight but didn’t even pay for the full amount, forcing me to pay more just to get another flight after they canceled on me. I bought insurance and they seemed to be no help either in helping, what’s the point in even paying?

Not Verified | I would never go back to this airline, it is very unorganized, they changed our flights 4 times and then still delayed the flight 2 times. We bought direct flights and they changed them to ones with stops, the seats are as hard as a rock and they have no entertainment. I wouldn’t ever recommend Frontier Airlines.

Not Verified | Website says check in "at least 2 hrs" before your flight. Apparently, after waiting on line to check in for an hour after our original flight got bumped 4 hours out, we were told we couldn't check in until 2 hrs before the flight. This was post nowhere online or near check in. After stating that to the check in attendants, they said "we don't manage the website/info" then called for the next in line. So after hanging in the airport for hours for a flight they bumped out 4 hours, I got to get on line for another hour to check in again in which they decided to take a break and not decide to do any work until 20 mins in. I know I'm not the only ones there since all the other customers were expressing the same opinions. We will never use Frontier or Spirit airlines again. This is a mistake I will never repeat.

✅ Trip Verified | I checked in via the mobile app 2 hours before the fight. I got the airport 1 hour before the flight, there was only 1 working kiosk to check in baggage. After waiting 15 mins for my turn the kiosk stated it too late to check in by 1 min and to see an agent at the counter. Wait in another long line for 15 mins just so a rude agent can tell me that I’m 30mins late and I have to pay $99 to rebook. When I ask when is the next flight I’m told they couldn’t give me that information at the moment and I must stand to the side while the check in others. I asked for a manager, I was told it could take 4 hours for a manager. I missed the flight and had to book with another carrier. Worst checkin experience ever. I was treated as if I did not pay for my ticket.

✅ Trip Verified | Return flight set for 5/30 was missed due to Cancun Frontier staff rearranging people in different lines causing confusion. We all were there 3 hrs ahead but by time some of us made it to the counter our gate was closed and they wouldn't let us board. They didn't accommodate with vouchers for taxis or rooms and pretty much forced you to buy a new tix home. 6 of us missed our flights. I called CS twice saying they made us miss it and they didn't apologize or try to make up for it. I paid an extra $266 to take a damn layover in PHL to get to Atlanta from Cancun. A 2.5 hr flight took 8 hrs! Never again will I buy from Frontier!

Not Verified | If I could rate this airline 0 I would in a heartbeat. There is no strong ethics on this airline. All they want to do is take your money and drop your bags off at your destination. Uncomfortable seats with an uncomfortably fully blasted air conditioning unit set very low to get you shivering. My family and I had our plane booked ready to go for 3:30 PM June 19th, 2022. We were “delayed” many times for countless reasons. Having the people guess what is going on. “Are we really getting home tonight?” “Should I book another flight?” This is not something one wants to do on vacation. But that’s okay, Frontier Airlines will make you know they don’t care what you do. They might compensate you a $15 gift card instead of a slap in the face. But, whatever you prefer. I have a train to get tomorrow morning at 6:00 AM leaving out of Baltimore. Frontier Airlines does not seem to think others have anything else going on besides their airlines flights i’m assuming. Who lets a group of people waiting to board an airplane wait 5-8 hours with no real compensation? No empathy throughout the workers on the boarding line. Just deal with it and move on type of attitude. Never again will I fly with Frontier Airlines. Hands down, the worst airline I have flown on.

Not Verified | Original departure time delayed by 2.5 hours with zero notice of delay emailed or texted to me. Had to wait for flight attendant to arrive. Then had to wait for “SO” to arrive after all passengers had been seated. Sat and waited on the plane at the gate. No USB chargers on plane. Trays about the size of 2 decks of playing cards -worthless. Nickel & dime you on luggage and carry on items. Seats feel like you are sitting on bricks. Air conditioning on too high, no blankets available. You end up spending about the same as other carriers when you add up all of the charges. Used to be a decent airline. Not so much anymore.