Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3602 reviews
2/10
3 star Skytrax Rating
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1/10

"treated as if I did not pay for my ticket"

(United States)

Trip Verified | I checked in via the mobile app 2 hours before the fight. I got the airport 1 hour before the flight, there was only 1 working kiosk to check in baggage. After waiting 15 mins for my turn the kiosk stated it too late to check in by 1 min and to see an agent at the counter. Wait in another long line for 15 mins just so a rude agent can tell me that I’m 30mins late and I have to pay $99 to rebook. When I ask when is the next flight I’m told they couldn’t give me that information at the moment and I must stand to the side while the check in others. I asked for a manager, I was told it could take 4 hours for a manager. I missed the flight and had to book with another carrier. Worst checkin experience ever. I was treated as if I did not pay for my ticket.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Ft Lauderdale
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Never again will I buy from Frontier!"

(United States)

Trip Verified | Return flight set for 5/30 was missed due to Cancun Frontier staff rearranging people in different lines causing confusion. We all were there 3 hrs ahead but by time some of us made it to the counter our gate was closed and they wouldn't let us board. They didn't accommodate with vouchers for taxis or rooms and pretty much forced you to buy a new tix home. 6 of us missed our flights. I called CS twice saying they made us miss it and they didn't apologize or try to make up for it. I paid an extra $266 to take a damn layover in PHL to get to Atlanta from Cancun. A 2.5 hr flight took 8 hrs! Never again will I buy from Frontier!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Cancun
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline I have flown on"

(United States)

Not Verified | If I could rate this airline 0 I would in a heartbeat. There is no strong ethics on this airline. All they want to do is take your money and drop your bags off at your destination. Uncomfortable seats with an uncomfortably fully blasted air conditioning unit set very low to get you shivering. My family and I had our plane booked ready to go for 3:30 PM June 19th, 2022. We were “delayed” many times for countless reasons. Having the people guess what is going on. “Are we really getting home tonight?” “Should I book another flight?” This is not something one wants to do on vacation. But that’s okay, Frontier Airlines will make you know they don’t care what you do. They might compensate you a $15 gift card instead of a slap in the face. But, whatever you prefer. I have a train to get tomorrow morning at 6:00 AM leaving out of Baltimore. Frontier Airlines does not seem to think others have anything else going on besides their airlines flights i’m assuming. Who lets a group of people waiting to board an airplane wait 5-8 hours with no real compensation? No empathy throughout the workers on the boarding line. Just deal with it and move on type of attitude. Never again will I fly with Frontier Airlines. Hands down, the worst airline I have flown on.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Florida
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Seats feel like you are sitting on bricks"

(United States)

Not Verified | Original departure time delayed by 2.5 hours with zero notice of delay emailed or texted to me. Had to wait for flight attendant to arrive. Then had to wait for “SO” to arrive after all passengers had been seated. Sat and waited on the plane at the gate. No USB chargers on plane. Trays about the size of 2 decks of playing cards -worthless. Nickel & dime you on luggage and carry on items. Seats feel like you are sitting on bricks. Air conditioning on too high, no blankets available. You end up spending about the same as other carriers when you add up all of the charges. Used to be a decent airline. Not so much anymore.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Denver
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible end to a beautiful vacation!"

(United States)

Trip Verified | Just had my first and last experience with Frontier. It was awful! Landed around 4.40 but couldn’t get off the plane until after 6.30, then we’re told all our luggage was put on a flight to Florida and to talk with the representative at baggage claim. When we got to baggage claim we were told no one from Frontier was there to assist us and to call and file a claim. Called to file and claim and was told to go online and file. So have just finally gotten my claim filed yet still have no idea when I’ll receive all my belongings. Horrible end to a beautiful vacation!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Dallas Fort-Worth
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refund is still unresolved"

(United States)

Trip Verified | Denver to Nashville. This is the 3rd time in 60 days they have cancelled this flight. This time it was me and 7 passengers. They cancelled the flight about 4 hours before it was to depart. I was forced to spend 3 times as much to divert to another airport to get where I needed to go and incur many other expenses. They sent me $50 vouchers per person and apparently thought that was the end of it. That didn't even meet the original ticket price and they didn't refund my original purchase on my credit card. My least favorite part of Frontier is calling their customer service as it is impossible to understand them without having them repeat themselves many times, I was also disconnected from them twice and kept on hold as long as 30 minutes per call. My problem of a refund is still unresolved and that seems to be very typical of Frontier. I am a member of their 100k club (elite in the Frontier world) so I can only imagine everyone else gets the same treatment or worse.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Nashville
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service is horrible"

(United States)

Trip Verified | Frontier is by far the worst airline. Customer service is horrible, Attendants are either poorly trained or completely incompetent to do their jobs. The organization all around is lacking and the communication is horrible. I bought the Works and did not get any perks. This airline is a joke and will not be around in the next 5 years unless it makes some drastic changes.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteOrlando to St Louis
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no one knows where my luggage is"

(United States)

Not Verified | I boarded my flight in Vegas at 11:45pm 05/30/22 after paying $70.00 to ensure my bag landed in Atlanta when I arrived. I had a four hour layover in Chicago (Midway airport) and then I landed in Atlanta airport at 1:00pm on 05/31/22 only to find out that my bag was not at the carousel. I proceeded to Frontier baggage desk to speak with a representative who assured me that all bags had been pulled and she did not see a black bag with gold trim. She had me complete a paper claim form for Frontier, and when I completed I asked for a claim number. She responded by saying that she has to wait four hours before she can file an official claim. (I later found out that was a lie, because it says on the document that I filled out to file claim within 60 minutes). I spoke with Chicago Frontier the next day (06/01) who exclaimed that they had possession of my bag, and it would be on a flight to Atlanta that afternoon at 8pm. By 8pm I hadn't heard from anyone at the Atlanta airport and the phones were not being answered. So I went to the airport (wasting gas) to check to see if my bag was in their office from the flight, and to my surprise it was not. I called Chicago back only to find out that the lady who promised me a refund and said she'd get my bag on flight was from 1st shift and 2nd shift did not follow instructions. The lady in Chicago assured us (me and ATL Frontier rep) that she was taking the bag to the next flight now. Unfortunately the next flight that would reach Atlanta would fly to Vegas first and then Atlanta by 5am. I did not hear anything from Atlanta the next day, so instead of wasting gas and paying for parking, I called them back. No bag! Fast forward: Here we are 17 days later from my landing in Atlanta and no one knows where my luggage is, nor does anyone have the decency and professionalism enough to even pick up the phone and update me on attempts to locate my bag with all of my belongings in it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Atlanta
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Frontier Airlines has demonstrated that they do not value their customers"

(United States)

Not Verified | Our flight was scheduled for 5:30am departure, we arrived and the line for check in was ridiculously long, we made it through and then the TSA line was 4 times as long. Got thru the TSA finally and arrived at the gate at 5.00 am, and we were not allowed to board. Our bags were sent on that flight and we were unable to rebook another flight until tomorrow morning at the same time. There was a dozen people who were not allowed to board 1/2 an hour prior to departure, and the flight was listed as delayed! One couple that was turned away were going to Tampa to board a cruise ship. Their luggage was on the same flight that that ours was. From the 2.00 am start to finish, Frontier Airlines has demonstrated that they do not value their customers nor their customer’s time! I have never seen such an inept group of rude, and uninformed airline staff in my life! Every question we asked was met with I don’t know, one whole vacation day wasted! We will never fly Frontier Airlines again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhiladelphia, PA to Tampa, FL
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told that my flight was cancelled"

(United States)

Trip Verified | For my return trip home on May 22, 2022 on Flight 1063, which was scheduled to depart from CVG @ 0745, I arrived to the airport early. Unfortunately, Frontier Airlines was the only station that was not staffed early. When I finally was able to reach a Frontier Airlines customer service representative, I was told that my flight was cancelled "due to maintenance." I was handed a piece of paper explaining my options - but Frontier Airlines provided no options. I was forced to scramble to arrange another flight with another airline. As a result, I was required to pay $1,000.00 to Delta Airlines to acquire a last minute flight. Frontier Airlines offer no prior notification of my cancellation, and as a result I missed a day of work. I am a RN and I work in an emergency department.
AircraftA320NEO
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Cincinatti
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no