Frontier Airlines

✅ Trip Verified | Worst service ever. 6am flight cancelled at 3am. Was told by customer service I needed to go to the airport to be compensated. Uber to airport to be told flight was cancelled due to weather (it’s 71 in Seattle) and therefore not frontiers fault. When asked again supervisor arrives and says it was actually due to their pilot. Only flight can get me on is the following evening which puts me through Cincinnati arriving home Tuesday. Motel voucher and single airport food voucher. Refused to do anything since that was not a viable solution. Refunded purchase price tickets and that was all. Absolutely horrible service that cost us so much more money (flights out today are $600 per person) Worst customer service I have ever dealt with. Horrible company. Stay clear

Not Verified | Orlando to Indianapolis. This is my first time flying with the company and it will absolutely be my last time. I paid $62 for a carry on bag. The airline stated they didn’t show it had been paid for even though I got an email verifying the purchase. I still had to pay an additional $62 for 1 carry on. In addition the plan arrived on time. However, due the staff congregating and socializing we were 40 minutes late getting on board. You get what you pay for never again

Not Verified | San Antonio to Las Vegas. Try to avoid this airline at all cost. They appear inexpensive, but they have hidden fees. The cost will be more than flying with a more expensive airline. They charge for bags each way, and you cannot print a boarding pass at the airport without paying a fee of $25.00. You are also paying for seating both ways separately. Like I said hidden fees! They are not cheap, they are more and they don’t even offer you a free snack or drink. There is no Wi-Fi to use on the flight and the seats don’t recline.

✅ Trip Verified | So glad Frontier Airlines wanted to make sure every single passenger's bags fit the dimensions before boarding. Nothing like delaying a flight for that. If they are that concerned maybe they need a process for while the plane is unloading or force the check in to be in person to do that so the flight wouldn't be late. Staff is very rude off and on the plane. I will not be flying with them again!

✅ Trip Verified | I travelled from Raleigh Durham to Las Vegas on 9/22/2022 with one small personal bag. I was not charged by the airline on my initial trip, because it was one personal bag. On my return to Raleigh Durham on 9/25/2022 the attendant said I had to pay for the personal bag. I alerted her that I had travelled with the same bag and was not charged on the initial trip. She was rude, belligerent, threatening me in the presence of other passengers that I would not board the flight. Insisting I had to pay $99 for a small bag. I was embarrassed and told her multiple times that she did not have to be rude and could handle this in a civil manner. She continued to be rude and belligerent. Worst experience. Moreover the flight is uncomfortable, the attendants are rude, the plane was dirty with several alcohol bottles under my seat. I made the attendants aware of the alcohol bottles, and they said "We don't know anything about that we came on the flight at the same time you did. Worst experience. I will never fly frontier and I advise you not to.

Not Verified | My daughter and I each purchased 5 tickets each to Orlando and 5 return tickets back to Detroit Michigan. We scheduled our return flight for 9 am in August but about a month before we were scheduled to leave we both got an email that the 9am flight was cancelled and only a 6am flight was available on that day which was our return date. We tried to get our money returned so we could get another flight with another airline but Frontier would not return our cash, they only wanted to provide a credit for future flights. This was awful we were traveling with 7 children and 4 were under the age of four. We fought for the return of out money but Frontier refused. Having no other monies for another flight we were forced to take this 6am flight. We and many other travels were held up at TSA and at least 30 of us missed this flight and were stranded in Florida. the next flight out from Frontier wasn't until the next day at 9pm. Frontier didn't offer a free night stay anywhere (as stated in Consumer Affairs) the only thing the offered to us were 60% of the cost of our flight for a future flight period. We ended up driving back to Detroit and spending 600.00 for that experience. I would not recommend Frontier Airlines to my enemy!

By far the worst airline ever. They lost my luggage for a total of 5 days and I had to come out of pocket to but clothes, deodorant, toothpaste, etc and was told that I would be reimbursed up to $100 per day and I have yet to receive my reimbursement 6 months later. Every time I call, they tell me it has been escalated and someone will contact me by email. I literally call them 2-3 times per month and I have not gotten any where. Why pay for luggage if I’ll have to purchase everything again ?

Not Verified | The worst airline ever. They lost my luggage from Charlotte to Denver and for 5 hours straight I got no satisfaction from Frontier. I called many, many phone numbers, did online Chats, spent an hour at the Frontier airport desk and got no satisfaction from a very rude rep. I still do not know where my luggage is and I am here for my son's wedding. Thank you Frontier! Will never fly with them again.

Not Verified | They cancelled my upcoming flight for a vacation. rescheduled me to leave at 2:45 pm to Las Vegas where my scheduled connecting flight was now at 8:45 am, on same day. Told customer service if a I could time travel, I would not an airplane ticket. Once they saw their error, they weren't sure how to fix it so gave me a refund. Now I had to book a new flight with short notice and spend an extra $1000. If this wasn't bad enough, last year they cancelled my return flight from Mexico 1 week before was supposed to fly. Just cancelled it, refunded me and offered no other options for flights. That time it cost me $1500 to get new ticket. I am basically out $2500 with this airlines. Don't ever fly with them if you have plans that can't be changed at last minute. I would give them negative stars if I could.

✅ Trip Verified | This is the single worst flight and customer service experience I have ever had. It took me longer to get from San Francisco to Atlanta than it did for me to get from New Zealand to San Francisco. We showed up 3.5 hours before our flight was scheduled to depart, only to be told that the flight had been delayed. It was then further delayed. Our 11pm flight was delayed to 3am. So we went to sleep in the airport. When we showed up to check in before our flight, we were told that TSA had just closed and so although our flight was there waiting for us, we (along with about 15 others) were stranded on the wrong side of the airport and couldn't get through. We were then moved to a 6am flight, which had a couple of hours layover in Denver CO, even though we had originally booked a direct flight. Once we got on the plane in Denver, there were mechanical issues and we had to wait on the runway for an extra hour. All they offered us this entire time was a glass of water on that flight. After the flight they sent us a $50 voucher each expiring in December, which is useless to me as I don't live in the USA. When I asked if they could give us food vouchers at the airport, they said no I would need to email customer service, and when I emailed customer service they said no those at the airport will need to sort that out for you - I don't know who is lying but something doesn't line up. I will never fly with Frontier again.